Senior service desk Work, Jobs in Birchgrove, Crf (with Salaries)

Senior Service Desk Analyst
SmartSearch —Cardiff
- Full-time
- Hybrid work
- Customer service
- Computer networking
- IT
- Employee assistance programme
Quick apply
Operational Support Officer
HM Courts & Tribunal Service —Cardiff
- £20,001 - £30,000 a year
- Part-time
- Hybrid work
- Customer service
- Administrative experience
- Presentation skills
- Annual leave
- Employee discount
14d
IT Support and Systems Assistant
Cerebra —Cardiff
- £24,000 a year
- Full-time
- Hybrid work
- Software troubleshooting
- Customer service
- In-person
- Annual leave
- Sick pay
Quick apply
14d
General Support
Visionist Consulting —Newport
- Full-time
- Azure
- Microsoft Outlook
- Microsoft Office
Audit Senior
Menzies LLP —Cardiff
- Full-time
- Hybrid work
- Microsoft Word
- Microsoft Excel
- Microsoft Office
Service Operations Coordinator
WPS-UK Ltd —Nailsea
- £32,000 - £42,000 a year
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Maintenance
- Free parking
- Annual leave
Quick apply
ICT Infrastructure Manager
South Wales Police —Bridgend
- £53,451 - £57,186 a year
- Full-time
- Analysis skills
- Bachelor's degree
- Team management
- Free parking
- Health & wellbeing programme
Senior Application Support Engineer
LDMS —Cardiff
- Up to £35,000 a year
- Full-time
- Hybrid work
- SQL
- Analysis skills
- Mentoring
- Annual leave
- Employee assistance programme
Quick apply
18h
Business Development Manager (Octane)
Aldermore Bank PLC —Cardiff
- Full-time
- Business development
- Presentation skills
- Financial services
Supervisor - Cardiff - Legal Aid Agency
Ministry of Justice —Cardiff
- £20,001 - £40,000 a year
- Part-time
- Hybrid work
- Management
- Microsoft Office
- Analysis skills
- Annual leave
- Employee discount
12d
Senior / Principal Geo-environmental Scientist
Arup —Cardiff
- Bachelor's degree
10h
Junior Hairdresser
Jennies creations —Barry
- From £10.85 an hour
- Part-time
- Customer service
- Hair styling
- In-person
Quick apply
Principal Water Quality Scientist/ Modeller
AECOM —Cardiff
- Full-time
- Hybrid work
- Master's degree
- Project management
- Scripting
Director of Commercial Operations - EMEAI
Oxford Instruments plc —Bristol
- Microsoft Excel
- Sales
- Analysis skills
8d
Senior Software Engineer, Core Experiences - Cardiff, United Kingdom
Speechify —Cardiff
- Remote
- Java
- APIs
2d

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Operational Support Officer
HM Courts and Tribunals Service —Cardiff
Nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or…
£25,582 a year
14d
Operational Support Officer
HM Courts & Tribunal Service —Cardiff
Access to flexible benefits such as voluntary benefits, retail vouchers and discounts on a range of goods and services. Working for the Civil Service.
£20,001 - £30,000 a year
14d

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senior service desk jobs near birchgrove, crf

Senior Service Desk Analyst

SmartSearch -
Cardiff

Quick apply

Job details

Permanent | Full-time

Benefits

Cycle to work scheme
On-site gym
Company pension
Employee assistance programme
Private medical insurance
Paid volunteer time

Qualifications

Customer service
Business processes
IT support
Computer networking
IT
CompTIA Security+
Communication skills
Active Directory
CompTIA A+

Full job description

SmartSearch's distinctive Anti-Money Laundering verification software protects our clients by offering the most advanced and comprehensive features available from an AML provider.

SmartSearch has grown rapidly by fostering an incredibly collaborative and supportive culture. As we continue our ambitious growth plans, we will strive to remain a truly exciting, rewarding, and unique place to work.

HOW WILL YOU MAKE A DIFFERENCE?

The Senior Service Desk Analyst is focused on resolving complex technical issues escalated from Service Desk Analysts. They collaborate with internal departments to deliver timely and effective solutions, contribute to knowledge and process improvement, and help develop the capability of those around them.

VARIED DAY TO DAY RESPONSIBILITIES

Deliver high-quality 2nd line support to resolve hardware, software and network issues.
Provide guidance, support and training to Service Desk Analysts
Work towards Service Level Agreements and KPIs, striving for continuous improvement
Provide excellent customer service
Work autonomously and manage your own workload effectively, ensuring timely and efficient handling of support tickets
Document steps taken during troubleshooting clearly and thoroughly, working collaboratively with peers and, where required, more senior staff to build shared understanding of complex issues.
Create clear technical documentation and user guides for the IT Knowledge Base

WHAT ARE WE LOOKING FOR IN A CANDIDATE?

3-5 years' experience in an IT support or IT Engineering role
Experience of supporting internal infrastructure, networking, and software products
Strong background handling both 1st line and 2nd line technical issues
Ability to diagnose complex technical issues under pressure and identify root cause solutions.
The ability to manage priorities within a team of technical personnel but also have the initiative to work independently and proactively manage workload efficiently
Strong Customer Service focus with the ability to listen and communicate at all levels both written and verbal
Experience with Active Directory, user management and CISCO networking
Excellent customer service and communication skills

Desirable:

Certifications for Microsoft products and services (AZ-900, SC-900, MS-900)
ITILv4 or ITILv5 Foundation
CompTIA A+, CompTIA Security +

WHAT IS LIFE LIKE AT SMARTSEARCH?

We are a multi-award winning Tech company with an aspirational mentality
Some of our most recent recognitions include: named in the renowned RegTech100 list for 2024, listed in the Top 100 Fasted Growing Tech Companies by Northern Tech Awards 2024 as well as being named Technology Provider of the Year by Corporate Finance Awards 2024
We have been Great Place To Work Certified since 2022
There are excellent progression opportunities due to our growth and you will have personal development goals, regular feedback and support
We are a diverse and inclusive team committed to promoting Diversity & Inclusion and Social Responsibility. Through our DE&I group, charitable initiatives and support for local schools, we actively foster a positive Impact on our community

COMPANY BENEFITS

Our comprehensive benefit package includes:

25 days holiday rising to 30 with each year of service
Private Medical Insurance covering dental and optical
Company pension scheme
Life Assurance - 4x your annual salary
1 day paid volunteering per year
Enhanced maternity / paternity offerings
Employee Assistance Programme
Cycle to work scheme
On site gym

Quick apply

Refine Your Search

senior service desk jobs in birchgrove, crf

Senior Service Desk Analyst

Operational Support Officer

IT Support and Systems Assistant

General Support

Audit Senior

Service Operations Coordinator

ICT Infrastructure Manager

Senior Application Support Engineer

Business Development Manager (Octane)

Supervisor - Cardiff - Legal Aid Agency

Senior / Principal Geo-environmental Scientist

Junior Hairdresser

Principal Water Quality Scientist/ Modeller

Director of Commercial Operations - EMEAI

Senior Software Engineer, Core Experiences - Cardiff, United Kingdom

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HOW WILL YOU MAKE A DIFFERENCE?

VARIED DAY TO DAY RESPONSIBILITIES

WHAT ARE WE LOOKING FOR IN A CANDIDATE?

WHAT IS LIFE LIKE AT SMARTSEARCH?

COMPANY BENEFITS

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