Support escalation engineer Work, Jobs in Birchgrove, Crf (with Salaries)

Service Desk Advisor (First Line Helpdesk)
Vista Retail Support —Cardiff
- £24,785 a year
- Weekend availability
- Software troubleshooting
- Customer service
- In-person
- Free parking
- Life insurance
Quick apply
13d
Compliance & Safety Engineer
JMC Aviation —Saint Athan
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Refrigeration and Air Conditioning Engineer
OCS Group —Grangetown
- Monday to Friday
- Supervising experience
- Continuous improvement
- Driving
Quick apply
1st Line NOC Engineer, UK
Indigo Telecom Group —Magor
- Monday to Friday
- Analysis skills
- Communication skills
- Time management
Critical Environment Field Service Engineer
Microsoft —Newport
- £46,400 - £80,400 a year
- Full-time
- Azure
- Microsoft Office
- Bachelor's degree
Senior Cloud Infrastructure Engineer
Technology Transformation Group —Cardiff
- £60,000 a year
- Full-time
- Hybrid work
- Scripting
Quick apply
7d
Maintenance Team Leader- Part-66 Engineer
British Airways —Cardiff
- Full-time
- Maintenance
- Supervising experience
3d
Senior Infrastructure Engineer
Panasonic Manufacturing —Cardiff
- Microsoft Access
- Azure
- Computer Science
- Free parking
- Annual leave
Fire Door Engineer
SGD Security —Cardiff
- £32,500 - £37,500 a year
- Full-time
- Maintenance
- Organisational skills
- IT
Quick apply
1st Line NOC Engineer, UK
IndigoTG —Magor
- Monday to Friday
- Remote
- Analysis skills
- Communication skills
- Time management
Product Technical Support Engineer - TMS
Atlas Copco Group —Clevedon
- Microsoft Powerpoint
- Microsoft Excel
- Microsoft Outlook
Programme Director
Safran —Cwmbran
- Full-time
- Management
- Engineering
- Project management
- Employee assistance programme
Lead Systems Services Engineer
Baker Hughes —Nailsea
- Full-time
- Maintenance
- Bachelor's degree
- Travel
- Flexible schedule
- Life insurance
Product Development Engineer
KLA —Newport
- Full-time
- System design
- Master's degree
- Bachelor's degree
- Annual leave
Gas Supervisor
Liberty —Cardiff
- £40,962 - £42,000 a year
- Overtime
- Management
- Maintenance
- Driving
- Annual leave
Quick apply
3d
Senior Manager, Product Regulatory Affairs
KLA —Newport
- Full-time
- Engineering
- Master's degree
- Bachelor's degree
- Annual leave
Metrology Equipment Engineer
Vishay —Newport
- No degree
- Communication skills
- Mechanical knowledge
PVD Equipment Manager
KLA —Newport
- Full-time
- Microsoft Powerpoint
- Microsoft Outlook
- Management
- Annual leave
Data Platform Lead
Admiral —Cardiff
- Hybrid work
- Azure
- Management
- SQL
3d
Network Provisioning Manager, Singapore.
IndigoTG —Magor
- £120,000 a year
- Organisational skills
- Communication skills

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support escalation engineer jobs near birchgrove, crf

Service Desk Advisor (First Line Helpdesk)

Vista Retail Support
Cardiff

Quick apply

Job details

Permanent | Full-time
£24,785 a year
13 days ago

Benefits

Free parking
Casual dress
Cycle to work scheme
Company pension
Company events
Private medical insurance
Life insurance
Referral programme
On-site parking

Qualifications

Software troubleshooting
Customer service
Technical support
IT support
Help desk

Full job description

To answer first line phone calls on Vista’s IT Helpdesk, this will include call logging and undertaking first line fixes, also directing calls to 2nd and 3rd line resolvers as required. The role will also support Vista’s the technical services team in contacting customers and engineers when required

Main Tasks and Objectives

· Providing first line support to a range of customers and logging calls with resolver groups if unable to provide a fix

· Working with customers to log and diagnose faults reported by customers about their on-site equipment and to ensure full functionality according to manufacturer’s specifications is maintained

· Where a remote fix is not possible, to identify, order and monitor parts required by a field service engineer on-site

· Keeping customers informed at all times on progress of calls logged

· Act as first point of contact for all helpdesk customer you will report escalations to relevant helpdesk staff in accordance with each customers’ relevant escalation procedure

· Update Metrix and TOPdesk call logging system to ensure smooth communication between company and customer and to allow customer service reports to be produced

· Manage workload to meet customer needs and ensure the communication is maintained with contact centre, field service manager and customer service delivery managers as and when necessary

· Be part of the helpdesk rota working evenings and weekends

· Work to successful KPI targets set by the team leader and IT helpdesk manager

· Document quick fixes and customer specific information to grow the company’s knowledge base

· Help to train any new starters as and when requested by the team leader or IT helpdesk manager

· Any other tasks as requested by the team leader or IT helpdesk manager

Outcomes and Deliverables

Customers receive a professional service and feedback is positive

· Meet and if possible, exceed closure rates to meet service level agreements

· Positive internal relationships are achieved

· Successfully support field service engineers and second line support to rectify faults in a timely manner

· Help to build a first class helpdesk and technical services that contributes to the overall growth of the business

Job Types: Full-time, Permanent

Pay: £24,785.00 per year

Benefits:

Casual dress
Company events
Company pension
Cycle to work scheme
Free parking
Life insurance
On-site parking
Private medical insurance
Referral programme

Work Location: In person

Quick apply

Refine Your Search

support escalation engineer jobs in birchgrove, crf

Service Desk Advisor (First Line Helpdesk)

Compliance & Safety Engineer

Refrigeration and Air Conditioning Engineer

1st Line NOC Engineer, UK

Critical Environment Field Service Engineer

Senior Cloud Infrastructure Engineer

Maintenance Team Leader- Part-66 Engineer

Senior Infrastructure Engineer

Fire Door Engineer

1st Line NOC Engineer, UK

Product Technical Support Engineer - TMS

Programme Director

Lead Systems Services Engineer

Product Development Engineer

Gas Supervisor

Senior Manager, Product Regulatory Affairs

Metrology Equipment Engineer

PVD Equipment Manager

Data Platform Lead

Network Provisioning Manager, Singapore.

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