Technical manager Work, Jobs in Birchington, Ken (with Salaries)

Technical Support Manager
ORBITAL NET LIMITED —Bekesbourne
- Management
- Analysis skills
- Leadership
Quick apply
1d
Technical Manager
Sysco —Ashford
- Full-time
- Hybrid work
- Analysis skills
- Project management
- Travel
- Employee discount
1d
Senior Repairs Operations Manager
Canterbury City Council —Canterbury
- £55,285.89 - £63,166.90 a year
- Full-time
- Engineering
- Maintenance
- Annual leave
- Employee discount
14d
Technical Manager (Hydra)
Canterbury Christ Church University —Canterbury
- £35,608 - £37,694 a year
- Full-time
- University
- Continuous improvement
- Organisational skills
1d
Technical Services Manager
Managing Agent —Sittingbourne
- £60,000 - £65,000 a year
- Full-time
- Schematics
- English
- Supervising experience
- Life insurance
Quick apply
8d
Operations Manager
Kidde Global Solutions —Herne Bay
- Full-time
- Engineering
- ERP systems
- Communication skills
12d
Compliance Development Officer
Finamply —Herne Bay
- From £38,000 a year
- Full-time
- Hybrid work
- Analysis skills
- Mentoring
- Communication skills
- Free parking
- Employee discount
Quick apply
8d
QA Manager
Bakkavor —Tilmanstone
- Analysis skills
- Leadership
- Employee discount
- Life insurance
Project Specification Manager (South West)
Knauf UK & Ireland —Sittingbourne
- £50,000 - £55,000 a year
- Remote
- Sales
- Analysis skills
- Communication skills
- Employee assistance programme
Quick apply
Junior Integration Engineer
Ericsson —Dover
- Azure
- Laboratory experience
- Java
1h
Technical Assistant
Sysco —Ashford
- Full-time
- Hybrid work
- Analysis skills
- Food service
- Communication skills
- Employee discount
20h
Quality Manager
Swegon UK & I —Whitstable
- Management
- Engineering
Project Manager
Sysco —Ashford
- Full-time
- Hybrid work
- Microsoft Office
- Project management
- Agile
- Employee discount
5d
Quality Assurance and Regulatory Assistant
Plamil Foods Ltd —Folkestone
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Free parking
- Health & wellbeing programme
Quick apply
Global Digital Solutions Specialist - PIM / DAM
Wahl Clipper Global —Ramsgate
- Full-time
- Marketing
- Bachelor's degree
- IT
Quick apply
Junior RAN Test Engineer
Ericsson —Dover
- Azure
- Laboratory experience
- Java
1h
Senior Compliance Manager *FTC Until September 2027*
Saga —Folkestone
- £75,000 - £85,000 a year
- Hybrid work
- Analysis skills
- Financial services
- Communication skills
- Employee discount
Quick apply
6d
Contracts Officer (Assets)
Canterbury City Council —Canterbury
- From £48,963.69 a year
- Full-time
- Contracts
- Annual leave
- Employee discount
14d
Technical Author
QinetiQ —Ashford
- Full-time
- CAD
- Microsoft Office
- Mechanical knowledge
- Employee discount
Senior Manager, Planning & Production Solutions
Pfizer —Sandwich
- Full-time
- Microsoft Office
- Master's degree
- Project management
11d

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Technical Support Manager

ORBITAL NET LIMITED
Bekesbourne

Quick apply

Job details

Permanent
1 day ago

Qualifications

TCP
ITIL Certification
Management
CCNP
CCNA
5G
Technical support
Firewall
DHCP
Analysis skills
VoIP
Network management
Ethernet
CompTIA Network+
BGP
DNS
Telecommunication
TCP/IP
Cybersecurity
Leadership
Communication skills
4G/LTE
VPN

Full job description

Role

The Technical Support Manager leads and develops the Service Desk function. This role bridges frontline support and senior management, owning the performance, culture and continuous improvement of the support teams. The Technical Support Manager is accountable for service quality, team capability and customer satisfaction, whilst maintaining a hands-on understanding of the technical environment. This role lives and breathes our values:

Pace – Drives a culture of effective resolutions
Excellence – Sets and upholds high standards in technical support
Together – Collaborates cross-functionally to align support operations with wider business goals

Key Responsibilities

Team Leadership & People Management

Lead, manage and develop a multi-tiered Service Desk function, including Technicians, Specialists and 2nd Line Support Engineers.
Set clear objectives, conduct regular 121s and performance reviews, and drive a culture of accountability and continuous improvement.
Recruit, onboard and retain technical talent, ensuring the team has the skills and capacity to meet demand.
Identify training and development needs and maintain pathways for career progression within the support function.
Act as an escalation point for complex or sensitive issues, supporting the team in resolution and providing coaching throughout.
Foster a positive, collaborative team culture aligned with company values.

Service Delivery & Operations

Own the end-to-end delivery of technical support services, ensuring SLAs, KPIs and customer satisfaction targets are consistently met.
Manage and optimise ticket workflows, escalation paths and queue management across all support tiers.
Oversee the handling of major incidents, ensuring timely resolution, clear customer communication and thorough post-incident reviews.
Monitor service performance using reporting tools and dashboards, identifying trends and taking proactive action.
Ensure effective out-of-hours support coverage and on-call rota management.
Drive improvements to first response, resolution time and customer satisfaction scores.

Technical Oversight & Escalation

Maintain a strong working knowledge of ISP technologies including broadband, leased lines, Ethernet, 4G/5G, fixed wireless, VoIP, managed VPNs and SIP services.
Provide technical guidance and escalation support to Service Desk on complex incidents.
Liaise with Network Operations, Field Engineering and Technical Services teams to coordinate resolution of service-impacting issues.
Work with third-party carriers and vendors to manage escalations and ensure contractual performance.
Contribute to technical review processes for new products and services, ensuring the support team is prepared ahead of launch.

Process Improvement & Documentation

Identify and implement improvements to support processes, tooling and workflows to increase efficiency and service quality.
Champion the use of the ticketing system, ensuring consistent and accurate logging across the team.
Produce regular management reports on team performance, service metrics and improvement initiatives.

Stakeholder Management & Collaboration

Work closely with teams across the business to resolve customer issues and improve service outcomes.
Act as the primary point of contact for senior customer escalations, ensuring a professional and resolution-focused approach.
Build and maintain strong relationships with key customers, carriers and third-party partners.

Skills, Experience & Qualifications

Essential:

Proven experience managing or leading a technical support team, ideally within an ISP, telecoms or managed services environment
Strong understanding of ISP networking technologies (TCP/IP, DNS, DHCP, VLANs, BGP, routing, switching, NAT, firewall management)
Hands-on experience with broadband, Ethernet, leased lines, 4G/5G, VoIP and managed connectivity services
Demonstrated ability to lead people through change, build capability and drive performance improvement
Experience managing SLAs, KPIs and service metrics in a customer-facing environment
Excellent communication skills with the confidence to engage at all levels, from frontline team members to senior stakeholders and customers
Strong analytical and problem-solving skills with an ability to make sound decisions under pressure
Experience with ITSM / ticketing platforms (e.g. Zendesk, Salesforce, Freshdesk or similar)
Customer-first mindset with a track record of improving customer satisfaction

Desirable:

Experience working within a regulated or carrier-grade telecoms environment
Familiarity with monitoring tools, network management platforms and alerting systems
ITIL Foundation certification or equivalent service management qualification
Vendor or technical certifications such as Cisco CCNA/CCNP, CompTIA Network+, or equivalent
Understanding of cybersecurity principles as they apply to ISP and customer networks
Experience contributing to product launches or service transitions from a support readiness perspective

Company Overview

Please visit https://www.orbital.net for more information

Quick apply

Refine Your Search

technical manager jobs in birchington, ken

Technical Support Manager

Technical Manager

Senior Repairs Operations Manager

Technical Manager (Hydra)

Technical Services Manager

Operations Manager

Compliance Development Officer

QA Manager

Project Specification Manager (South West)

Junior Integration Engineer

Technical Assistant

Quality Manager

Project Manager

Quality Assurance and Regulatory Assistant

Global Digital Solutions Specialist - PIM / DAM

Junior RAN Test Engineer

Senior Compliance Manager FTC Until September 2027

Contracts Officer (Assets)

Technical Author

Senior Manager, Planning & Production Solutions

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