Director of customer experience Work, Jobs in Birchwood, Chs (with Salaries)

Hire Desk Manager
Nationwide Platforms —Birchwood
- Sales
- Customer service
- Team management
- Free parking
13d
Director of Telecommunications Operations & Service Excellence
PaceTel Global Communications —Manchester
- £7,500 - £12,000 a month
- Full-time
- Management
- Supervising experience
- Organisational skills
- Profit sharing
Quick apply
Sr. Product Manager
Omnicell —Warrington
- £90,000 - £105,000 a year
- Master's degree
- Analysis skills
- Bachelor's degree
12d
Head of Communications
CarFinance247 —Manchester
- Up to £70,000 a year
- Monday to Friday
- Financial services
- AI
- Leadership
Quick apply
10d
Senior Contracts / Operations Manager
Sylk Flooring Ltd —Macclesfield
- £50,000 - £60,000 a year
- Full-time
- Project management
- Driving
- Travel
Quick apply
Finance Business Partner - Service
Haier Europe —Birchwood
- £55,000 - £65,000 a year
- Full-time
- Hybrid work
- Microsoft Excel
- ERP systems
- Analysis skills
Hire Desk Team Leader
Hire Safe Solutions Ltd —Runcorn
- From £35,000 a year
- Full-time
- Management
- Customer service
- Microsoft Office
- Free parking
- Annual leave
Quick apply
Head of Service Delivery
Kudos Services —Warrington
- Up to £75,000 a year
- Full-time
- Business
- Employee assistance programme
- Life insurance
Quick apply
Managing Director - Facilities Management
Mercury Hampton Ltd —Chester
- £90,000 - £100,000 a year
- Full-time
- Leadership
Quick apply
Director of Customer Revenue & Retention
Harris Computer Systems —Manchester
- £325 a day
- Full-time
- Hybrid work
- Sales
- Annual leave
Regional Operational Support Team Leader - Warrington
HSL Compliance Limited —Warrington
- Management
- Administrative experience
- Mentoring
- Annual leave
- Sick pay
Quick apply
10d
Sales Manager
Zeelandia Ltd —Ashton-in-Makerfield
- £55,000 - £65,000 a year
- Full-time
- Hybrid work
- Management
- Sales
- Bakery
- Employee assistance programme
Quick apply
Quality Manager – Quality Assurance & Continuous Improvement
Altus Science Limited —Runcorn
- £42,000 - £58,000 a year
- Full-time
- Management
- Analysis skills
- Continuous improvement
- Free parking
- Health & wellbeing programme
Quick apply
12d
Director of Software Testing Services
Dilato AI, Cloud & Software Services Ltd —Liverpool
- £9,500 - £15,500 a month
- Full-time
- Analysis skills
- Leadership
- Communication skills
Quick apply
Head of Resourcing
Office for Standards in Education, Children's Services and Skills —Manchester
- £69,322 a year
- Full-time
- Hybrid work
- Presentation skills
- Leadership
- Annual leave
- Flexible schedule
6d
Head of Traffic Management
LIG —Warrington
- Full-time
- Management
- System design
- Driving
- Free parking
- Referral programme
Quick apply
4d
Head of Corporate Relationships
Together —Cheadle
- Full-time
- Management
- Leadership
Quick apply
Senior Manager - Customer Services Business Operations
The Co-operative Bank —Manchester
- Up to £90,000 a year
- Full-time
- Hybrid work
- Financial services
3d
Planning and Communications Coordinator
Iceland —Deeside
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Head of Demand Planning
Precision Polymer Engineering Limited —Blackburn
- £60,000 - £70,000 a year
- Full-time
- Management
- Sales
- Microsoft Office
- Annual leave
4d

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director of customer experience jobs near birchwood, chs

Hire Desk Manager

Nationwide Platforms -
Birchwood

Apply Now

Job details

Permanent
13 days ago

Benefits

Free parking
Company pension
Childcare

Qualifications

Sales
Customer service
Team management
Computer skills
Leadership
Negotiation
Time management

Full job description

We are looking for someone who is passionate about delivering great customer service, someone who thrives within a sales and service environment and an excellent team manager. As a Hire Desk Manager, you will be responsible for the team of Hire desk controllers based at our call centre in Birchwood. Your team are the central point of contact to our customers who call into the depot on a daily basis.

They might want to place an order or maybe they will have a query which you will help them with. We will also look to your team to find opportunities from each call trying to go beyond the customers’ needs.

The role of the Hire Desk Manager is vitally important – your team are at the forefront of the business and for this reason; we need someone who has proven people manager skills, someone who has proven and very strong customer service skills with some experience of sales. You also need to be able to multi-task, have confident computer skills and be organised.

Responsibilities include: -

Be an ambassador for Health and Safety and to ensure compliance for quality, health and safety.
Ensure that customer service standards are exceeded for both internal and external customers and maintain those standards. Building strong working relationships with customers and operational staff.
Ensuring Hire Desk Management systems are followed and the IT platform is used effectively to process orders and enquiries. By monitoring the accuracy of data capture to minimise delivery issues and customer disputes
Monitor and manage the hire enquiry ensuring that conversion rates are managed dependent on business trends
Manage and lead the Hire Desk team to maximise all revenue opportunities to achieve KPI performance including actively promoting products and services by up selling initiatives.
Full responsibility of Hire Controller resource planning to ensure all incoming enquires are managed and responded to in a timely manner.
Responsibility of recruitment, development and training needs within the team
Set the standards of behaviours and attitudes required in the work place, motivate team members and effectively manage poor performing staff in line with HR Policies.
Liaise closely with the transport function to ensure customer satisfaction with regards to timely deliveries and collections in line with customer expectations
Demonstrating management of best practice and commitment to company values
Demonstrate ability to professionally resolve customer related problems or service issues and manage the professional resolution of issues and complaints.
Provide data analysis of customer complaint issues to other members of the management team upon request.
Produce monthly reports against KPI’s of performance in all aspects of the function for Regional Operations Manager and Regional Director
Take shared responsibility of the operational efficiency, customer satisfaction, financial performance and Health and Safety of all locations in the region as part of the management team.

The ideal candidate will be: -

Passionate about customer service and health and safety standards within the organisation
Have experience of managing a team within a busy customer facing environment.
Strong organisational, time management and good commercial awareness
Excellent telephone manner dealing with internal and external customers
Credible communicator, demonstrable leadership skills and ability to influence and negotiate effectively with customers, team and multiple functions within the organisation

In return you will receive:

A Competitive Salary
Free Parking
Health Cash Plan
Childcare vouchers
Inclusion in the company share scheme
Auto enrolment pension scheme
25 days holiday

Part of the Loxam Group, Nationwide Platforms are the UK's leading specialist provider of Powered Access rental equipment, with the largest and broadest fleet, local depots spread across the country and our wealth of experience partnering with companies in a variety of sectors including Construction, Warehouse & Distribution, Aviation, Facilities Management, Industrial Services, Telecoms and Media, our customers can depend on us to provide the right solution to support their every working at height need.

At Nationwide Platforms, your safety is absolutely our priority. Our award winning BlueSky Solutions and Training division offer our customers access to the latest and safest ways to work and through long standing partnerships with our manufacturers, we will always provide equipment that will lead the way to a safer industry. Some of our innovations include the award-winning secondary guarding systems and Harness ON™, a range of pioneering Material Handling Attachments (MHAs), and the SkySentry™ control and monitoring system.

At Nationwide Platforms, we are dedicated to fostering a diverse, equitable, and inclusive workplace. We recognise that a variety of perspectives, experiences, and backgrounds is crucial to our success in the Powered Access industry. Our commitment is to ensure that every employee feels respected, valued, and supported in their work environment

Apply Now

Refine Your Search

director of customer experience jobs in birchwood, chs

Hire Desk Manager

Director of Telecommunications Operations & Service Excellence

Sr. Product Manager

Head of Communications

Senior Contracts / Operations Manager

Finance Business Partner - Service

Hire Desk Team Leader

Head of Service Delivery

Managing Director - Facilities Management

Director of Customer Revenue & Retention

Regional Operational Support Team Leader - Warrington

Sales Manager

Quality Manager – Quality Assurance & Continuous Improvement

Director of Software Testing Services

Head of Resourcing

Head of Traffic Management

Head of Corporate Relationships

Senior Manager - Customer Services Business Operations

Planning and Communications Coordinator

Head of Demand Planning

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