Director of human Work, Jobs in Birchwood, Chs (with Salaries)

Customer Experience Director
Stellify —Manchester
- £110,000 a year
- Full-time
- Team management
Quick apply
10d
Assistant Director (Place Directorate) x 2
GMCA —Manchester
- £73,896 - £82,840 a year
- Hybrid work
- In-person
- Leadership
- Communication skills
Senior Human Resources Business Partner
BDA —Manchester
- £83,000 - £90,000 a year
- Hybrid work
- English
- Bachelor's degree
- Travel
- Work from home
Quick apply
Deputy Director - Learning, Organisation Development and Reward
University of Salford —Salford
- Full-time
- University
- Human resources
- Training & development
- Employee assistance programme
Mearley Vets - Director of Practice
IVC —Accrington
- £55,000 a year
- Full-time
- Continuous improvement
- Budgeting
- Communication skills
- Employee discount
HR Business Partner
TRADEBE —Warrington
- Hybrid work
- Analysis skills
- Travel
- Human resources
- Employee discount
Learning & Development Partner
Emperor —Manchester
- Hybrid work
- Training & development
- AI
- Leadership
- Flexible schedule
Senior Manager, HR Business Partner, Operations & Quality
CSL Seqirus —Liverpool
- Full-time
- Master's degree
- Bachelor's degree
- Travel
Technical Director - Human Factors
Assystem —Warrington
- Business development
- Continuous improvement
- Psychology
Assistant Director (Preparedness, Prevention & Partnerships)
GMCA —Manchester
- £73,896 - £82,840 a year
- Monday to Friday
- Hybrid work
- Analysis skills
- Travel
- In-person
8d
Area Support Manager - FTC
IVC —Manchester
- £35,000 - £45,000 a year
- Full-time
- Continuous improvement
- Travel
- Human resources
- Employee discount
People/HR Manager
Bruntwood —Manchester
- £50,000 - £55,000 a year
- Full-time
- Team management
- Travel
- Human resources
- Annual leave
6d
Head of Analytics
The Christie NHS Foundation Trust —Manchester
- £66,582 - £77,368 a year
- Full-time
- Team management
- Training & development
- Analytics
9d
Head of Strategic Planning
GMCA —Manchester
- £60,339 - £65,483 a year
- Hybrid work
- Analysis skills
- Team management
- No degree
Associate Strategic Growth Manager (Infrastructure)
GMCA —Manchester
- £60,339 - £65,483 a year
- Hybrid work
- Project management
- In-person
- Communication skills
Senior Manager - Real Time Delivery Manager EMEA
Live Nation —Manchester
- Full-time
- Data analysis skills
- Analysis skills
Sales Manager
Zeelandia Ltd —Ashton-in-Makerfield
- £55,000 - £65,000 a year
- Full-time
- Hybrid work
- Business development
- Bakery
- Team management
- Employee assistance programme
Quick apply
Transition Programme Director
Capgemini —Manchester
- Hybrid work
Senior HR Operations Specialist - EMEA
Geosyntec Consultants, Inc. —Manchester
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Bachelor's degree
- Travel
Senior Art Director
Inizio Evoke —Macclesfield
- Quality control
- Mentoring
- AI
- Annual leave
Quick apply
7d

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Customer Experience Director

Stellify
Manchester

Quick apply

Job details

Full-time
£110,000 a year
10 days ago

Qualifications

Operations management
Change management
Team management
Operational strategy development
Change leadership

Full job description

Customer Experience Director

Greater Manchester (office based, full time) · Senior leadership package, C£110,000 + Benefits

Lead the customer function for a large multi-brand retailer, at the point where the whole operation is being rebuilt around the customer and run as a commercial contributor rather than a cost to manage.

Retail customer functions carry more moving parts than most: high volumes, seasonal peaks, returns and refunds, and customers who compare and switch in seconds. This is a transformation post. The contact centre is moving off an outsourced model, new technology is coming in, and the function is being redesigned from the ground up. It suits a customer leader who wants the room to build, not a narrow slice of an operation that already runs itself.

What you'll own

The design of the customer operating model, and the commercial case for what the function becomes and where it sits
The move of the contact centre from an outsourced model, one of the largest and most complex decisions in the role
The technology agenda: choosing what comes in, and getting the business to adopt it and use the data properly
Service design across the moments that carry the most weight in retail, including returns, refunds, peak trading and the balance of automated and human channels
Retention and the commercial numbers behind loyalty and repeat purchase, and the plan to move them
Building and coaching the team, setting clear measures and lifting capability across managers and agents

You'll sit on the senior leadership team with direct access to the CEO, work closely with Trading, Operations, Marketing and Technology, and be trusted to make the calls that decide what this function becomes.

Our ideal applicant

A customer leader who has owned a customer function end to end in a high-volume, multi-channel retail or consumer business
Has led real transformation of a customer operating model, ideally including a move from outsourced delivery to in-house
Has brought in technology and knows the difference between buying it and getting a business to use it
Runs the function commercially, with retention and cost numbers you can talk to
Comfortable with the pace and complexity of retail, and drawn to building something rather than maintaining it

The package

Competitive senior leadership package, C:110,000 full details shared on application
Full time, office based in Greater Manchester

Quick apply

Refine Your Search

director of human jobs in birchwood, chs

Customer Experience Director

Assistant Director (Place Directorate) x 2

Senior Human Resources Business Partner

Deputy Director - Learning, Organisation Development and Reward

Mearley Vets - Director of Practice

HR Business Partner

Learning & Development Partner

Senior Manager, HR Business Partner, Operations & Quality

Technical Director - Human Factors

Assistant Director (Preparedness, Prevention & Partnerships)

Area Support Manager - FTC

People/HR Manager

Head of Analytics

Head of Strategic Planning

Associate Strategic Growth Manager (Infrastructure)

Senior Manager - Real Time Delivery Manager EMEA

Sales Manager

Transition Programme Director

Senior HR Operations Specialist - EMEA

Senior Art Director

I want to receive the latest job alerts for director of human in birchwood, chs

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