Program leader Work, Jobs in Birkenhead, Msy (with Salaries)

Senior Customer Experience Manager
Kingswell Optical Studio —Liverpool
- £3,800 - £5,500 a month
- Full-time
- Management
- English
- Analysis skills
Quick apply
Chief Executive Officer (Media Group)
VVN Media & Public Affairs Network Ltd —Liverpool
- £13,000 - £22,000 a month
- Full-time
- Management
- Supervising experience
- Bachelor's degree
Quick apply
14d
Business Development Manager (BDM) - Liverpool - Circa 41k Package- 53k OTE Uncapped
Yell Ltd —Liverpool
- £35,875 a year
- Full-time
- Microsoft Outlook
- In-person
- Negotiation
- Referral programme
Quick apply
Deputy Manager - Children's Services
Compassionate Care Group —Knowsley
- £37,500 - £40,000 a year
- Full-time
- Supervising experience
- Working with children
- Employee assistance programme
Quick apply
Claims Handler
Premier Guarantee —Birkenhead
- Full-time
- Hybrid work
- Customer service
- Microsoft Office
- Analysis skills
- Annual leave
- Employee assistance programme
Operational Excellence Lead
Maersk —Liverpool
- Full-time
- Engineering
- Bachelor's degree
- Continuous improvement
2d
Business Development Manager (BDM) - Birkenhead - Circa 41k Package- 53k OTE Uncapped
Yell Ltd —Birkenhead
- £35,875 a year
- Full-time
- Microsoft Outlook
- Presentation skills
- Negotiation
- Referral programme
Quick apply
Mixing Team Leader
ProAmpac —Wrexham
- £50,000 a year
- Full-time
- Management
- In-person
- Leadership
- Flexitime
Quick apply
5d
Scheme Manager - Supported Living
Compassionate Care Group —Chester
- £35,100 a year
- Full-time
- Management
- Leadership
- Employee assistance programme
- Referral programme
Quick apply
Technical Mitigation Handler
The Granite Group —Liverpool
- £35,271 - £41,556 a year
- Full-time
- Hybrid work
- Communication skills
- Flexible schedule
Quick apply
Store Manager
Starbucks —Upton
- Weekend availability
- Leadership
- Store discount
- Employee assistance programme
4d
Business Development Manager (BDM) - Wrexham - Circa 41k Package- 53k OTE Uncapped
Yell Ltd —Wrexham
- £35,875 a year
- Full-time
- Microsoft Outlook
- In-person
- Negotiation
- Referral programme
Quick apply
Deputy Site Manager
Siemens Gamesa —Mostyn
- Full-time
- Mechanical knowledge
- Annual leave
10d
Store Manager Designate
Vision Express —Liverpool
- Microsoft Excel
- Leadership
- School
- Annual leave
- Employee assistance programme
Assistant Branch Manager- North West Region
Travis Perkins —Liverpool
- Full-time
Marketing Executive - PACE Campaign Delivery
TD Synnex —Liverpool
- Full-time
- Hybrid work
- Organisational skills
- Communication skills
- Time management
- Annual leave
11d
Mental Health Support Officer
The City of Liverpool College —Liverpool
- £31,999.04 - £34,952.77 a year
- Computer literacy
- No degree
- IT
- Employee assistance programme
- Employee discount
Quick apply
5d
Business Development Manager (BDM) - Ellesmere Port - Circa 41k Package - 53k OTE Uncapped
Yell Ltd —Ellesmere Port
- £35,875 a year
- Full-time
- Microsoft Outlook
- Presentation skills
- Negotiation
- Referral programme
Quick apply
Business Development Manager (BDM) - Rhyl - Circa 41k Package - 53k OTE Uncapped
Yell Ltd —Rhyl
- £35,875 a year
- Full-time
- Microsoft Outlook
- Presentation skills
- Negotiation
- Referral programme
Quick apply
Apprentice Maintenance Engineer
CLdN Ports Liverpool Ltd —Bootle
- From £1 an hour
- Travel
- IT
- In-person
- Life insurance
Quick apply
10d

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program leader jobs near birkenhead, msy

Senior Customer Experience Manager

Kingswell Optical Studio
Liverpool

Quick apply

Job details

Permanent | Full-time
£3,800 - £5,500 a month

Qualifications

Management
English
Analysis skills
Presentation skills
Leadership
Communication skills

Full job description

About the Role

At Kingswell Optical Studio, exceptional customer care is at the heart of everything we do. As we continue to expand our presence across the UK optical retail sector, we are seeking an experiencedSenior Customer Experience Manager to lead the development of customer-centric strategies that strengthen loyalty, improve service standards, and enhance every stage of the customer journey.

This is a senior leadership opportunity for a professional who thrives on creating meaningful customer experiences, empowering teams, and driving measurable improvements through data-driven decision-making. You will collaborate with operational leaders, retail teams, and support departments to ensure our customers consistently receive outstanding service.

Why Join Kingswell Optical Studio?

Customer-First Culture:
We believe exceptional service is the foundation of a successful business. Your ideas and initiatives will directly influence how we engage with customers and improve their experience.

Leadership Impact:
You will play a key role in shaping service standards, customer retention strategies, and operational excellence across the organization.

Professional Development:
We support continuous learning through leadership training, industry conferences, and development programs designed to help senior professionals advance their careers.

Collaborative Environment:
Work alongside experienced leaders who value innovation, accountability, and a commitment to excellence.

Key Responsibilities

Customer Experience Strategy

Develop and implement customer experience initiatives that improve satisfaction, loyalty, and retention.
Establish measurable service standards and performance indicators across customer-facing teams.
Identify opportunities to enhance the customer journey through process improvements and service innovation.

Team Leadership

Lead, coach, and mentor customer service supervisors and support teams.
Foster a culture of accountability, professionalism, and continuous improvement.
Conduct performance reviews and create development plans for team members.

Operational Excellence

Monitor customer feedback, complaints, and service metrics to identify trends and improvement opportunities.
Collaborate with retail and operations teams to streamline customer-facing processes.
Ensure customer concerns are resolved efficiently and professionally.

Data and Performance Analysis

Analyze customer satisfaction surveys, retention metrics, and service performance data.
Produce regular reports and recommendations for senior management.
Use customer insights to guide strategic business decisions.

Stakeholder Collaboration

Partner with department leaders to align customer experience objectives with broader business goals.
Present performance updates, improvement initiatives, and customer insights to executive leadership.
Act as the voice of the customer across the organization.

What We Are Looking For

Experience

Minimum of 7 years of experience in customer experience, customer success, retail operations, or service management.
At least 3 years in a senior leadership or management position.

Leadership Skills

Proven ability to lead high-performing teams and manage multiple priorities in a fast-paced environment.
Strong coaching, mentoring, and people-development capabilities.

Analytical Ability

Experience using customer satisfaction metrics, performance dashboards, and reporting tools to drive improvements.
Strong problem-solving and decision-making skills.

Communication

Excellent written and verbal communication skills.
Comfortable presenting to senior stakeholders and influencing cross-functional teams.

Mindset

Customer-focused, proactive, and results-oriented.
Passionate about delivering exceptional service while balancing operational efficiency and business objectives.

Pay: £3,800.00-£5,500.00 per month

Work Location: In person

Quick apply

Refine Your Search

program leader jobs in birkenhead, msy

Senior Customer Experience Manager

Chief Executive Officer (Media Group)

Business Development Manager (BDM) - Liverpool - Circa 41k Package- 53k OTE Uncapped

Deputy Manager - Children's Services

Claims Handler

Operational Excellence Lead

Business Development Manager (BDM) - Birkenhead - Circa 41k Package- 53k OTE Uncapped

Mixing Team Leader

Scheme Manager - Supported Living

Technical Mitigation Handler

Store Manager

Business Development Manager (BDM) - Wrexham - Circa 41k Package- 53k OTE Uncapped

Deputy Site Manager

Store Manager Designate

Assistant Branch Manager- North West Region

Marketing Executive - PACE Campaign Delivery

Mental Health Support Officer

Business Development Manager (BDM) - Ellesmere Port - Circa 41k Package - 53k OTE Uncapped

Business Development Manager (BDM) - Rhyl - Circa 41k Package - 53k OTE Uncapped

Apprentice Maintenance Engineer

I want to receive the latest job alerts for program leader in birkenhead, msy

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