Analyst servicenow Work, Jobs in Birmingham, Eng (with Salaries)

Service Analyst
M Group —Coventry
- Microsoft Excel
- Microsoft Outlook
- Annual leave
- Employee assistance programme
14d
Business Analyst - Servicenow
Government Property Agency —Birmingham
- £42,450 - £46,636 a year
- Full-time
- Azure
- Analysis skills
- Presentation skills
10d
Incident Analyst
Driver and Vehicle Standards Agency —Birmingham
- £30,485 a year
- Part-time
- Hybrid work
- Analysis skills
- Presentation skills
- Travel
- Annual leave
- Employee assistance programme
4d
IT Support Analyst
LKQ Corporation —Tamworth
- Full-time
- Communication skills
- Annual leave
- Employee assistance programme
6d
Senior FinOps / Cloud Optimisation Analyst
Softcat —Birmingham
- Hybrid work
- Azure
- AWS
- School
- Flexible schedule
IT Analyst
SPACE VERVE LIMITED —Coventry
- £24,420.00 - £45,724.89 a year
- Full-time
- Hybrid work
- Windows
- Microsoft Office
- Analysis skills
- Free parking
Quick apply
Senior ServiceNow Developer
Deutsche Bank —Birmingham
- Full-time
- Hybrid work
- JavaScript
- Scripting
- Agile
- Employee discount
10d
Service Desk Analyst
Sysco —Tamworth
- Full-time
- Bilingual
- Customer service
- English
IT Support Analyst
NFP Corp —Bromsgrove
- Hybrid work
- Customer service
- Windows
- Bachelor's degree
- Annual leave
- Employee discount
HR Systems Analyst
Amtis —Chelmsley Wood
- £35,000 - £37,000 a year
- Full-time
- Oracle
- IT
- In-person
- Work from home
- Life insurance
Quick apply
Bill to Cash Project Support
Rentokil Initial Group —Dudley
- Full-time
- Hybrid work
- Microsoft Excel
- SQL
- Travel
- Free parking
- Employee assistance programme
Quick apply
11d
ServiceNow Senior Solution Architect
KPMG —Birmingham
- Full-time
- JavaScript
- Scripting
- Agile
3d
Corporate Planning & Management, Product Owner - Procurement Customer Journey, Associate, Birmingham
Goldman Sachs —Birmingham
- Full-time
- Computer Science
- Master's degree
- Analysis skills
- Employee assistance programme
Service Desk Analyst - Swedish Speaking
Sysco International —Tamworth
- Full-time
- Remote
- Bilingual
- Customer service
- English
Quick apply

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ServiceNow Platform Administrator
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Perform day-to-day administration of the ServiceNow platform including instance management, access control, and instance health monitoring.
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The opportunity to support a wide ranging CSR programme + 2 days’ volunteering leave per year. In this role, you will help maintain platform stability,…
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Service Analyst

M Group -
Coventry

Apply Now

Job details

14 days ago

Benefits

Cycle to work scheme
Annual leave
Company pension
Employee assistance programme
Employee discount
Enhanced maternity leave
Enhanced paternity leave
Referral programme

Qualifications

Microsoft Excel
Microsoft Outlook
BMC Remedy
ITIL
Telecommunication
ServiceNow

Full job description

Right across infrastructure, there’s a requirement to not only maintain, but also renew and reimagine. Whatever stage you’re at in your career; with us you’ll have an opportunity to grow and develop. Delivering essential infrastructure services for life, while being safety first, and client and customer centric in a friendly, fun and respectful environment where you are encouraged to thrive.

Where will you be working?

At M Group Telecom, we’re enabling and enhancing telecom networks, playing a lead role in the delivery of our tech enabled future.

We deliver full network cycle services for fixed, private and mobile operators.

Private networks- We find the best technology, manage assets and refresh systems. With 24/7 network operations, we keep things running smoothly, while operating comprehensive network repair and maintenance to keep everything in top shape.

Want to come and be a part of it?

What will you be doing?

Resource Administration: Assist with engineer bookings, scheduling, and resource allocation, ensuring optimal deployment in line with business needs.
Ticket Management: Support fault ticket administration, including logging, monitoring, updating status, highlighting jeopardy risks, and maintaining SLA performance.
Inbox and Communications: Manage shared inboxes, ensuring emails are actioned promptly and professionally.
Data and Reporting: Collate and update performance reports (ticket stats, response times, KPIs), providing summaries to the team manager.
Workflow Support: Prepare Microsoft Forms and support workflow tools.
Customer & Stakeholder Liaison: Act as first contact, triaging queries and escalating issues.
Meeting Support: Prepare and attend technical bridges to capture actions.
AILS Process: Support Acceptance Into Live Service documentation.
Continuous Improvement: Identify bottlenecks and recommend improvements.

What you’ll bring?

Experience in scheduling or coordination support roles within telecoms, engineering environments.
Familiar with ticketing and fault management systems (e.g. ServiceNow or Remedy).
Strong Microsoft 365 knowledge, Outlook, Excel, and Forms.
Organised, able to multitask.
Clear communicator across engineers, customers, and management.
Analytical, supporting performance and SLA reporting.
Calm under pressure supporting live incidents.
Flexible for out-of-hours and on-call.
Desirable: telecoms/networking knowledge, ITIL awareness, business continuity or quality experience.

What’s in it for you?

We offer a range of benefits designed to support your life in and out of work, some of which include.

Matched or contributory pension scheme

Online GP service, 24 hours a day, 365 days a year

Employee assistance programme

My Rewards portal, access to 1000’s of retail discounts

Life assurance

Cycle to work, salary finance and give as you earn schemes

Enhanced maternity, paternity leave and adoption leave

Reward and recognition scheme

In addition, this role offers;

Health Care Cash Plan, giving you the ability to claim back medical expenses for things like dental, eyecare and physiotherapy and much more!
Discretionary bonus scheme
25 days annual leave plus bank holidays
Recommend a friend – get rewarded for introducing people to us!

About us

We want to be an employer of choice and a great place to work, attracting diverse and talented people, who join us and make a difference. We’re one of the Top 100 UK companies actively supporting and recruiting veterans. Our ENABLE inclusion networks bring together people who have a shared passion, to help create an environment where everyone belongs.

Our values help to shape our culture and how we work with one another. We recruit with these values in mind, to ensure your aspirations, and ways of working, align with ours.

We’re responsible and go further for our people, clients, communities and the planet

We’re open and seek new and better ways of exceeding expectations

We’re together and as one team; the whole is greater than the sum of the parts

We’re ambitious and embrace opportunity, to lead essential infrastructure services for life

Whether you’re a trainee, apprentice or graduate, or progressing through your career, our people benefit from industry recognised programmes, training and development.

It’s an exceptional time to be a part of M Group.

Please note: Occasionally, job adverts might be closed before the stated closing date. Do apply as soon as possible to ensure your application is considered.

For certain roles, successful candidates will be subject to 3rd party background checks as part of the hiring process. Some roles require drug and alcohol testing as part of induction and onboarding.

#MGROUPT INDREG

Apply Now

Refine Your Search

analyst servicenow jobs in birmingham, eng

Service Analyst

Business Analyst - Servicenow

Incident Analyst

IT Support Analyst

Senior FinOps / Cloud Optimisation Analyst

IT Analyst

Senior ServiceNow Developer

Service Desk Analyst

IT Support Analyst

HR Systems Analyst

Bill to Cash Project Support

ServiceNow Senior Solution Architect

Corporate Planning & Management, Product Owner - Procurement Customer Journey, Associate, Birmingham

Service Desk Analyst - Swedish Speaking

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