Business solutions team lead Work, Jobs in Birmingham, Eng (with Salaries)

Customer Relations Lead
Grain and Frame —Oldbury
- From £40,000 a year
- Weekend availability
- Management
- Customer service
- English
- Free parking
- Employee discount
Quick apply
1d
Business Analyst
Correla —Solihull
- £55,000 a year
- Bachelor's degree
- Organisational skills
- Communication skills
- Annual leave
10d
Business Solutions Team Lead
Coventry City Council —Coventry
- £45,091 - £52,413 a year
- Management
- Communication skills
13d
Sales Development Representative
OneAdvanced —Birmingham
- Sales
- IT
- Employee assistance programme
- Bereavement leave
Business Development Manager
PHSGroup —Birmingham
- £45,000 a year
- Monday to Friday
- CRM software
- Sales
- Business development
- Free parking
- Employee discount
10d
Business Support Administration Manager
Berkley Care Group —Leamington Spa
- £42,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Employee assistance programme
- Employee discount
BDM and Partnerships
WORD360 Language Services —Birmingham
- £55,000 - £65,000 a year
- Sales
- Customer service
- English
- Annual leave
- Gym membership
Senior Manager – Digital Product Solutions
Pwc UK —Birmingham
- Full-time
- Hybrid work
- Agile
3d
Lead Associate - Operations
Wesco —Lichfield
- Full-time
- Forklift
- Warehouse experience
- Computer skills
- Annual leave
- Employee discount
Chief Commercial Officer
Aires CIS Technologies Ltd. —Birmingham
- £134,000 - £167,000 a year
- Full-time
- Master's degree
- Business development
- Bachelor's degree
- Health & wellbeing programme
Quick apply
Account Executive - New Business Sales
Pinewood.AI —Solihull
- Hybrid work
- Sales
- IT
- Negotiation
- Annual leave
- Employee assistance programme
Quick apply
Senior Business Analyst
RICS —Birmingham
- Hybrid work
- Bachelor's degree
- Communication skills
- Negotiation
- Annual leave
Reporting Lead
Deutsche Bank —Birmingham
- Full-time
- Hybrid work
- Communication skills
- Employee discount
10d
Digital Business Management Subject Lead
School of Coding —Birmingham
- £42,000 - £45,000 a year
- Full-time
- Master's degree
- Project management
- Mentoring
- Annual leave
- Employee assistance programme
Quick apply
Senior Operations Manager
Riverstone Adventure Group —Birmingham
- £78,643.45 - £92,269.33 a year
- Full-time
- Hybrid work
- Management
- Supervising experience
- Bachelor's degree
- Health & wellbeing programme
- Flexitime
Quick apply
8h
Fleet VOR Lead
RAC —Walsall
10d
Digital Business Analyst
Staffordshire County Council —Stafford
- £43,693 - £47,754 a year
- IT
- Negotiation
2d
Business Support Manager (Executive Assistant - Manager), Central Business Services
Deloitte —Birmingham
- Hybrid work
- Management
- Leadership
User Experience Lead
Deutsche Bank —Birmingham
- Full-time
- Hybrid work
- Communication skills
- Employee discount
10d
IT Support Team Leader
Grafton Group Plc —Birmingham
- Up to £45,000 a year
- Management
- English
- Windows

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business solutions team lead jobs near birmingham, eng

Customer Relations Lead

Grain and Frame -
Oldbury

Quick apply

Job details

Full-time
From £40,000 a year
1 day ago

Benefits

Free parking
Casual dress
Company pension
Employee discount
On-site parking

Qualifications

Management
Customer service
Logistics
English
Account management
Communication skills

Full job description

Location: Oldbury, West Midlands
Salary: £40,000 starting salary
Job Type: Full-time, Permanent
Hours: Monday to Friday
Working Pattern: On-site
Weekends: No weekends

About the Role

Grain and Frame is looking for a Customer Relations Lead to take ownership of our customer service function.

You will manage the day-to-day customer interactions across sales enquiries, delivery updates, product issues, complaints and aftercare. You will also be responsible for improving how we communicate with customers, reducing repeat issues and helping create a better customer experience as the business grows.

This is a hands-on role in a small team. You will be close to the detail, close to the customer and expected to use good judgement to get things done properly.

What You’ll Own

Managing customer enquiries by phone, email and helpdesk
Helping customers choose the right dining table, chairs, size and finish
Handling delivery updates, damaged product reports, complaints and aftercare issues
Working with warehouse, logistics and courier partners to resolve customer issues
Using AI and customer service tools to improve speed, consistency and quality
Identifying repeat problems and helping fix the root cause
Improving customer communication before, during and after delivery
Planning and delivering customer experience improvement projects
Giving the owners clear feedback on customer issues, risks and opportunities
Supporting company growth by improving how customers experience Grain and Frame

What Success Looks Like

Customers receive fast, clear and helpful communication
Issues are resolved without unnecessary escalation
Complaints are handled calmly and fairly
Repeat customer problems are reduced
The owners have better visibility of customer issues and trends
Customer communication becomes more proactive and consistent
Reviews, referrals and customer satisfaction improve
Customer service becomes easier to manage as the company grows

About You

We are looking for someone capable, organised and commercially aware.

You should be comfortable handling daily customer issues while also thinking about how the system can be improved. You need to be confident on the phone, clear in writing and calm when dealing with difficult situations.

You will be a strong fit if you are:

Highly organised and self-directed
Confident speaking to customers
Calm and professional under pressure
Practical, direct and solution-focused
Commercially aware
Strong with written communication
Good at spotting patterns and improving processes
Comfortable using AI and digital tools
Able to make sensible decisions without constant direction
Motivated by responsibility and high standards

Experience

You should have strong experience in customer service, customer experience, aftercare, complaints handling, account management, operations or another customer-facing role where ownership and judgement were required.

Experience in ecommerce, furniture, logistics, retail, premium products or home interiors would be useful, but it is not essential.

The key requirement is that you can run the customer service function day to day, improve how it works and represent the standard expected of a premium brand.

What We Offer

£40,000 starting salary
Full-time, permanent role
Monday to Friday working pattern
No weekend work
Free on-site parking
Staff discount
Company pension
Holiday allowance
Relaxed dress code
Direct access to the business owners
Ownership of the customer service function
Opportunity to improve systems, processes and customer experience

Pay: From £40,000.00 per year

Benefits:

Casual dress
Free parking
On-site parking

Ability to commute/relocate:

Oldbury B69 2RE: reliably commute or plan to relocate before starting work (required)

Work authorisation:

United Kingdom (required)

Work Location: In person

Quick apply

Refine Your Search

business solutions team lead jobs in birmingham, eng

Customer Relations Lead

Business Analyst

Business Solutions Team Lead

Sales Development Representative

Business Development Manager

Business Support Administration Manager

BDM and Partnerships

Senior Manager – Digital Product Solutions

Lead Associate - Operations

Chief Commercial Officer

Account Executive - New Business Sales

Senior Business Analyst

Reporting Lead

Digital Business Management Subject Lead

Senior Operations Manager

Fleet VOR Lead

Digital Business Analyst

Business Support Manager (Executive Assistant - Manager), Central Business Services

User Experience Lead

IT Support Team Leader

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