Client relations manager Work, Jobs in Birmingham, Eng (with Salaries)

Customer Relationship Manager
nGeneration —Tipton
- £32,000 a year
- Full-time
- Microsoft Word
- Hospitality
- Writing skills
Quick apply
Public Relations Account Manager
Stone Junction Ltd —Stafford
- £32,000 - £37,000 a year
- Full-time
- Hybrid work
- Writing skills
- Business development
- Travel
- Annual leave
- Flexitime
Quick apply
7d
Business Support Manager (Executive Assistant - Manager), Central Business Services
Deloitte —Birmingham
- Hybrid work
- Continuous improvement
- Conflict management
- Human resources
Business Support Manager
Ayyan Courier Limited —Solihull
- £27,000 - £30,000 a year
- Full-time
- Administrative experience
- Supervising experience
- Team management
Quick apply
9d
Enquiry Advisor - External Relations - 104118 - Grade 4
University of Birmingham —Birmingham
- £27,546 - £32,595 a year
- Full-time
- English
- University
- Data entry
12d
Programme Manager
Turner & Townsend —Birmingham
- Full-time
- Microsoft Office
- Contracts
- AI
Quick apply
6d
Commercial Manager
Equans —Birmingham
- Full-time
- Microsoft Word
- Computer literacy
- Business development
- Annual leave
- Employee assistance programme
Ethics & Independence Team Assistant Manager (Personal Independence)
Grant Thornton UK LLP —Birmingham
- Full-time
- Microsoft Office
- Analysis skills
- Mentoring
15h
Legal PA
Capsticks Solicitors LLP —Birmingham
- Full-time
- Hybrid work
- Microsoft Word
- CRM software
- Business development
Quick apply
1d
Customer Success Manager, Birmingham
Dalux —Birmingham
Category Manager
Irwin Mitchell —Birmingham
6d
Ethics & Independence Manager (Corporate Independence)
Grant Thornton UK LLP —Birmingham
- Full-time
- Microsoft Office
- Analysis skills
- Mentoring
15h
HR People Partner
National Highways —Birmingham
- £47,410 - £54,210 a year
- Full-time
- Travel
- Human resources
- Training & development
11d
Attraction and Recruitment Marketing Manager, Resourcing, Human Resources - 12 Month Secondment/FTC
Deloitte —Birmingham
- Hybrid work
- Communication skills
- Analytics
8d
Group Communications and Content Manager
Dains —Birmingham
- Full-time
- Hybrid work
- No degree
- Organisational skills
- Leadership
- Annual leave
Quick apply
8d
Company Secretary Manager (Birmingham based)
Gowling WLG —Birmingham
- Full-time
- Hybrid work
- Business development
- Team management
- Training & development
- Annual leave
Refugee and Migrant Adviser
Entraide (Mutual Aid) —Solihull
- £26,780 a year
- Full-time
- Presentation skills
- No degree
- Travel
- Work from home
Quick apply
Project Requirements Manager
Turner & Townsend —Birmingham
- Full-time
- Hybrid work
- Microsoft Excel
- Project management
Quick apply
9d
ER Investigations Officer
NHS Professionals —Coventry
- £19.01 an hour
- Temporary
- Hybrid work
- Computer literacy
- Human resources
Quick apply
6d
IAG Caseworker
BIRMINGHAM DISABILITY RESOURCE CENTRE —Birmingham
- £12,999.08 a year
- Microsoft Word
- CRM software
- Experience working with individuals with disabilities
6d

I want to receive the latest job alerts for client relations manager in birmingham, eng

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

client relations manager jobs near birmingham, eng

Customer Relationship Manager

nGeneration -
Tipton

Quick apply

Job details

Full-time
£32,000 a year

Benefits

Company pension

Qualifications

Microsoft Word
Hospitality
Meeting coordination
Client engagement
Stakeholder liaison
Writing skills
Complaint handling
Project management
Customer relationship management
Organisational skills
Relationship management
Customer interaction
Account management
Communication skills

Full job description

Company Overview:

Join nGeneration, a leading provider of IT Services and Solutions to the Hospitality, Leisure, and Retail Industry. With over 22 years of experience, we pride ourselves on delivering innovative solutions and exceptional service to our clients. Our Head Office is located at Vaughan Park, Sedgley Road East, Dudley, DY4 7UJ.

Position Overview:

As a Customer Relations Manager (CRM), you will play a pivotal role in ensuring the satisfaction of our clients by managing their accounts and overseeing the delivery of our solutions and services. Reporting to the Director of Account Development, you will act as the main point of contact for customers, ensuring that their needs are met and their expectations are exceeded.

Key Objectives:

Serve as the liaison between the customer and the nGeneration Managing Director.
Ensure that all solutions, managed services, and deployment services are delivered in accordance with contractual obligations and to the satisfaction of the customer.

Main Responsibilities:

Manage customer accounts on a day-to-day basis, ensuring compliance with contractual obligations.
Measure, monitor, and make recommendations for improvement of the customer service delivery experience.
Attend customer head office on a weekly basis as required.
Act as an escalation point for support issues from the customer.
Prepare monthly invoicing for maintenance, hardware, and IMACS services for the customer.
Arrange and chair weekly internal management departmental meetings.
Attend and chair weekly and monthly Service Review meetings and provide monthly reporting to the Managing Director.

Key Tasks:

Develop and maintain customer relationships on a day-to-day basis with all key stakeholders.
Act as the first point of contact for customer requests, queries, and escalations.
Develop an in-depth knowledge of the customer, their brands, aims, and objectives.
Understand nGeneration’s contractual obligations to ensure compliance at all times.
Thoroughly investigate customer complaints and provide recommendations for improvement.
Identify opportunities for revenue growth for nGeneration.

Requirements

Skills and Attributes:

Previous experience in a field-based IT implementation or field service role preferred.
Previous experience in EPOS, a good understanding of technology in hospitality.
Understanding of IT implementation or field service roles within the hospitality or retail industry.
Strong verbal and written communication skills.
Confident and outgoing personality with the ability to work under pressure.
Excellent project management, planning, and organisational skills.
Positive attitude with a can-do approach to problem-solving.
High attention to detail and ability to work both independently and as part of a team.
Competent in Microsoft Excel, Word, and Outlook.

Benefits

Remuneration and Conditions:

Salary: £32,000 per annum
Full-time, Permanent position
Working hours: Due to the nature of the business and the role that you conduct your hours of work are those required, worked over five days a week, to carry out your duties to the satisfaction of the company and as necessitated by the needs of the business. Office opening hours are: 9:00 am – 5:30 pm.
Expenses reimbursed in line with company policy
28 Days Holiday including Bank Holidays
Contributory Workplace Pension scheme
Employee recognition awards and benefits

Quick apply

Refine Your Search

client relations manager jobs in birmingham, eng

Customer Relationship Manager

Public Relations Account Manager

Business Support Manager (Executive Assistant - Manager), Central Business Services

Business Support Manager

Enquiry Advisor - External Relations - 104118 - Grade 4

Programme Manager

Commercial Manager

Ethics & Independence Team Assistant Manager (Personal Independence)

Legal PA

Customer Success Manager, Birmingham

Category Manager

Ethics & Independence Manager (Corporate Independence)

HR People Partner

Attraction and Recruitment Marketing Manager, Resourcing, Human Resources - 12 Month Secondment/FTC

Group Communications and Content Manager

Company Secretary Manager (Birmingham based)

Refugee and Migrant Adviser

Project Requirements Manager

ER Investigations Officer

IAG Caseworker

I want to receive the latest job alerts for client relations manager in birmingham, eng

Related Searches

Explore jobs in more locations

Jobseeker tools

Employer Tools

Browse

Stay Connected