client relations specialist Work, Jobs in birmingham, eng (with Salaries)

Client Support Specialist
Barclays —Birmingham
- Monday to Friday
- Customer service
- Administrative experience
- Communication skills
5d
ER Specialist
KPMG —Birmingham
- Full-time
- IT
- Communication skills
Customer Success Manager, Birmingham
Dalux —Birmingham
People Manager
nGeneration —Tipton
- £37,500 - £40,000 a year
- Full-time
- Microsoft Excel
- Human resources
- IT
Quick apply
Employment Coach - Online & F2F
Kooth —Birmingham
- £28,979.07 - £35,276.27 a year
- Hybrid work
- Education
- Travel
- Annual leave
- Employee assistance programme
Quick apply
8d
PR Executive- Property
Gateley —Birmingham
- Annual leave
- Employee assistance programme
Business Support Manager (Executive Assistant - Manager), Central Business Services
Deloitte —Birmingham
- Hybrid work
- Management
- Leadership
12d
Paralegal
Trowers & Hamlins LLP —Birmingham
- Full-time
- Presentation skills
- Organisational skills
- Communication skills
1d
HR Manager
nGeneration —Tipton
- £37,500 - £40,000 a year
- Full-time
- Microsoft Excel
- Human resources
- IT
Quick apply
Attraction and Recruitment Marketing Manager, Resourcing, Human Resources
Deloitte —Birmingham
- Hybrid work
- Project management
- Communication skills
- Marketing
Conveyancing Assistant
Gowling WLG —Birmingham
- Full-time
- Hybrid work
- Annual leave
Assistant Manager, Data Product Specialist, Global
Deloitte —Birmingham
- Hybrid work
- Azure
- Bachelor's degree
- No degree
Solicitor - International Serious Injury
Irwin Mitchell —Birmingham
- Organisational skills
8d
Compliance - Financial Crime (Business Intelligence Group), Analyst, Birmingham
Goldman Sachs —Birmingham
- Full-time
- Organisational skills
- In-person
- Communication skills
- Employee assistance programme
Children and Young People's Counsellor
FREE YOUR MIND CIC —Birmingham
- £28,000 a year
- Full-time
- Hybrid work
- Master's degree
- Travel
- Psychology
- Annual leave
Quick apply
19h
Wealth Manager - Wealth Management
Barclays —Birmingham
Head of Company Secretary (Birmingham based)
Gowling WLG —Birmingham
- Full-time
- Hybrid work
- Business development
- Supervising experience
- Leadership
- Annual leave
Business Operations Manager
Bevan Brittan —Birmingham
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Employee assistance programme
HR Advisor, HR Advisory Services, 12-month Secondment/FTC
Deloitte —Birmingham
- Hybrid work
- Microsoft Powerpoint
- Microsoft Excel
- Microsoft Office
12d
Senior Human Resources Operations Manager
Thanko Professional Services Ltd —Birmingham
- £4,700 - £5,500 a month
- Full-time
- Hospitality
- Customer service
- Human resources
Quick apply
10d

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client relations specialist jobs near birmingham, eng

Client Support Specialist

Barclays -
Birmingham

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Job details

Permanent
5 days ago

Qualifications

Customer service
Administrative experience
Communication skills
Banking

Full job description

Date live: 29/05/2026

Business Area: Corporate Digital Banking

Area of Expertise: Banking Operations

Contract: Permanent

Reference Code: JR-0000029248

Join us as a Client Support Specialist where you will be delivering exceptional customer service whilst resolving complex customer needs or request. This role is 100% telephony-based, focusing on communication via phone.

It is a Monday – Friday position, working shifts ranging between 8am – 7pm.

To be successful as a Client Specialist Support you should have experience with:

Excellent Customer Service skills.
Good communication skills.
Problem Solving.

Some other highly valued skills may include:

Previous knowledge/experience within telephony background.
Ability to adapt to change.
Ability to manage multiple customer inquiries, tasks, and priorities.

You may be assessed on the key critical skills relevant for success in role, such as risk and controls, change and transformation, business acumen strategic thinking and digital and technology, as well as job-specific technical skills.

This role is based in Birmingham.

Purpose of the role

To provide exceptional customer service while resolving more complex customer needs/requests.

Accountabilities

Provision of customer service through various communication channels including chat, email and phone.
Execution of customer service requirements to resolve more complex, specific customer needs, and give a unique, personalised resolution for each case.
Collaboration with teams across the bank to align and integrate customer care processes.
Identification of areas for improvement to provide recommendations for change in customer care processes and provide feedback and coaching for colleagues on these highlighted areas.
Development and implementation of customer care procedures and controls to mitigate risks and maintain efficient operations.
Resolution of specific customer inquiries and issues related to the bank’s products and service, including account balances, transactions and payments.
Development and execution of reports and presentations on customer care performance and communicate findings to internal senior stakeholders.
Identification of industry trends and developments to implement best practice to improve customer care efficiency and effectiveness.

Analyst Expectations

To meet the needs of stakeholders/ customers through specialist advice and support
Perform prescribed activities in a timely manner and to a high standard which will impact both the role itself and surrounding roles.
Likely to have responsibility for specific processes within a team
They may lead and supervise a team, guiding and supporting professional development, allocating work requirements and coordinating team resources. They supervise a team, allocate work requirements and coordinate team resources.
If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L – Listen and be authentic, E – Energise and inspire, A – Align across the enterprise, D – Develop others.
OR for an individual contributor, they manage own workload, take responsibility for the implementation of systems and processes within own work area and participate on projects broader than direct team.
Execute work requirements as identified in processes and procedures, collaborating with and impacting on the work of closely related teams.
Check work of colleagues within team to meet internal and stakeholder requirements.
Provide specialist advice and support pertaining to own work area.
Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to. Deliver your work and areas of responsibility in line with relevant rules, regulation and codes of conduct.
Maintain and continually build an understanding of how all teams in area contribute to the objectives of the broader sub-function, delivering impact on the work of collaborating teams.
Continually develop awareness of the underlying principles and concepts on which the work within the area of responsibility is based, building upon administrative / operational expertise.
Make judgements based on practise and previous experience.
Assess the validity and applicability of previous or similar experiences and evaluate options under circumstances that are not covered by procedures.
Communicate sensitive or difficult information to customers in areas related specifically to customer advice or day to day administrative requirements.
Build relationships with stakeholders/ customers to identify and address their needs.

All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship – our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset – to Empower, Challenge and Drive – the operating manual for how we behave.

Apply Now

Refine Your Search

client relations specialist jobs in birmingham, eng

Client Support Specialist

ER Specialist

Customer Success Manager, Birmingham

People Manager

Employment Coach - Online & F2F

PR Executive- Property

Business Support Manager (Executive Assistant - Manager), Central Business Services

Paralegal

HR Manager

Attraction and Recruitment Marketing Manager, Resourcing, Human Resources

Conveyancing Assistant

Assistant Manager, Data Product Specialist, Global

Solicitor - International Serious Injury

Compliance - Financial Crime (Business Intelligence Group), Analyst, Birmingham

Children and Young People's Counsellor

Wealth Manager - Wealth Management

Head of Company Secretary (Birmingham based)

Business Operations Manager

HR Advisor, HR Advisory Services, 12-month Secondment/FTC

Senior Human Resources Operations Manager

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