Contact centre operations manager Work, Jobs in Birmingham, Eng (with Salaries)

Assistant Registration Services Manager/Compliance Officer
Birmingham City Council —Birmingham
- £45,091 - £53,460 a year
- Weekend availability
- Analysis skills
- Project management
- Organisational skills
5d
People Operations Lead
Serco Group —Solihull
- £40,000 - £45,000 a year
- Full-time
- Hybrid work
- Customer service
- Continuous improvement
- Case management
- Annual leave
- Employee assistance programme
3d
Operations Manager
Oasis Community Learning —Birmingham
- £36,045.21 - £39,862.00 a year
- Full-time
- Leadership
- Employee discount
1d
Collections Operations Manager, Adult Social Care
Birmingham City Council —Birmingham
- £54,495 - £64,811 a year
- Full-time
- Leadership
Shift Operations Manager
TJX Europe —Walsall
- Weekends only
- Employee discount
Scheduling Manager
Wates —Birmingham
- Microsoft Outlook
- Data analysis skills
- Maintenance
Student Operations Manager
Online Education Services —Birmingham
- Full-time
- Hybrid work
- Analysis skills
- Continuous improvement
- Communication skills
- Annual leave
Quick apply
12d
Programme Operations Coordinator
Aston University —Birmingham
- £27,319 - £29,588 a year
- Full-time
- Administrative experience
- University
- Continuous improvement
- Annual leave
9d
Student Centre Assistant
Aston University —Birmingham
- £27,319 - £29,588 a year
- Full-time
- Hybrid work
- Customer service
- University
- IT
- Annual leave
2d
Product Manager - Unified Communications & Contact Centre
Wavenet —Solihull
- Full-time
- Remote
- Product management
- AI
- Annual leave
- Employee assistance programme
Quick apply
Client Service & Operations Assistant
First Intuition —Birmingham
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Annual leave
- Employee assistance programme
Quick apply
B2B Client Success Manager
Halfords —Redditch
- Up to £35,000 a year
- Full-time
- Hybrid work
- Contracts
- Annual leave
- Employee discount
Delivery Manager
HM Courts & Tribunal Service —Birmingham
- £30,001 - £40,000 a year
- Part-time
- Hybrid work
- Presentation skills
- Leadership
- Annual leave
- Employee discount
8d
Area Manager, Customer Fulfillment
Amazon UK Services Ltd. —Minworth
- Full-time
- Management
- Bachelor's degree
- Leadership
10d
Resident Services Assistant
ourHRpeople —Birmingham
- £28,000 a year
- Full-time
- English
- Microsoft Office
- In-person
- Health & wellbeing programme
- Life insurance
Quick apply
12d
Careers Administrator - Birmingham Business School - 107553 - Grade 5
University of Birmingham —Birmingham
- £30,062 - £35,883 a year
- Part-time
- CRM software
- Social media management
- Customer service
- Annual leave
- Sick pay
4d
CSC Shift Manager
M Group —Birmingham
- Customer service
- Computer literacy
- Microsoft Office
- Annual leave
- Employee assistance programme
2d
Business Support Officer
UK Health Security Agency —Birmingham
- £28,547 - £33,196 a year
- Part-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Outlook
1d
Assistant Registrar (Programme Operation)
Aston University —Birmingham
- £47,389 - £56,535 a year
- Part-time
- Hybrid work
- University
- Leadership
- Communication skills
- Annual leave
12d
Team Manager
Walsall Council —Walsall
- £55,662 - £59,490 a year
- Full-time
- English
- No degree
- Flexitime
11d

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Assistant Registration Services Manager/Compliance Officer

Birmingham City Council -
Birmingham

Apply Now

Job details

Full-time
£45,091 - £53,460 a year
5 days ago

Qualifications

Facilities management
Analysis skills
Project management
Organisational skills
Leadership
Communication skills

Full job description

Assistant Registration Services Manager

Permanent

Grade D - £45,091 – £53,460

Consultation grade - subject to formal evaluation under the Equal Pay Programme

Working 36.5 hours per week (includes occasional weekends and on-call responsibilities)

We are seeking an experienced and highly organised operations manager to support the management of a busy, high-profile city centre Register Office. This role plays a critical part in ensuring the safe, compliant and financially robust operation of the service. You will lead on buildings management, health & safety compliance, financial oversight and project delivery, supporting a large customer-facing service operating at pace.

Key Responsibilities

Oversee building maintenance, repairs and contractor management
Ensure compliance with health & safety legislation and maintain risk assessments
Monitor income, reconcile financial records and support budget management
Lead operational projects and service improvements
Manage compliance frameworks, audits and governance processes
Support leadership of a multidisciplinary team

Skills & Abilities

Excellent organisational skills with the ability to prioritise competing demands
Strong analytical skills, with the ability to interpret financial and operational data
Effective communication and stakeholder management skills
Ability to work under pressure and make sound operational decisions

What We Are Looking For

Experience in facilities management and health & safety compliance
Experience in financial monitoring and income reconciliation
Strong project management and organisational skills
Experience working in a high-demand customer environment
Ability to lead teams and manage competing priorities

Why Join Us

This is a unique opportunity to take on a high-impact leadership role in the largest Registration Service, where you will contribute to delivering safe, efficient and financially sustainable services.

Please upload your up-to-date CV via the attachments part of your application, this is required for shortlisting. Unfortunately, we cannot consider any applications without a CV attached

Birmingham City Council is an accredited Disability Confident Leader employer, and we are committed to employing, retaining and developing all of our people.

We want to ensure your recruitment journey with us is a positive and equitable one, so please let us know if there are any reasonable adjustments, additional support, accessibility needs, or if there is any way in which we can support you through your application.

For any informal enquires please contact the Resourcing Team <[email protected]>

A Disclosure and Barring Service (DBS) check will be undertaken.

Proof of Right to work in the UK will be required for all applicants in accordance with UK Home Office requirements , before any employment offer can be confirmed.

Birmingham City Council is committed to safeguarding and promoting the welfare of our citizens and expects all staff and volunteers to share this commitment. You can view our Corporate Safeguarding Policy | Birmingham City Council here.

Job Description and Person Specification

Sponsorship is not available for this post. Applicants must have the right to work in the UK that does not require employer sponsorship for the duration of the appointment.

Apply Now

Refine Your Search

contact centre operations manager jobs in birmingham, eng

Assistant Registration Services Manager/Compliance Officer

People Operations Lead

Operations Manager

Collections Operations Manager, Adult Social Care

Shift Operations Manager

Scheduling Manager

Student Operations Manager

Programme Operations Coordinator

Student Centre Assistant

Product Manager - Unified Communications & Contact Centre

Client Service & Operations Assistant

B2B Client Success Manager

Delivery Manager

Area Manager, Customer Fulfillment

Resident Services Assistant

Careers Administrator - Birmingham Business School - 107553 - Grade 5

CSC Shift Manager

Business Support Officer

Assistant Registrar (Programme Operation)

Team Manager

I want to receive the latest job alerts for contact centre operations manager in birmingham, eng

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