Contact centre performance manager Work, Jobs in Birmingham, Eng (with Salaries)

Product Manager - Unified Communications & Contact Centre
Wavenet —Solihull
- Full-time
- Remote
- Product management
- AI
- Annual leave
- Employee assistance programme
Quick apply
Shift Operations Manager
TJX Europe —Walsall
- Weekends only
- Employee discount
Student Operations Manager
Online Education Services —Birmingham
- Full-time
- Hybrid work
- Analysis skills
- Continuous improvement
- Communication skills
- Annual leave
Quick apply
11d
Scheduling Manager
Wates —Birmingham
- Microsoft Outlook
- Data analysis skills
- Maintenance
CSC Shift Manager
M Group —Birmingham
- Customer service
- Computer literacy
- Microsoft Office
- Annual leave
- Employee assistance programme
1d
Customer Service Advisor - Connect Customer Contact Service
Solihull Metropolitan Borough Council —Solihull
- £26,824 - £29,540 a year
- Monday to Friday
- Customer service
- Communication skills
- Annual leave
- Employee assistance programme
9d
Collections Operations Manager, Adult Social Care
Birmingham City Council —Birmingham
- £54,495 - £64,811 a year
- Full-time
- Leadership
Marcus by Goldman Sachs, Complaints Manager, Associate, Birmingham
Goldman Sachs —Birmingham
- Full-time
- Customer service
- Leadership
- Communication skills
- Employee assistance programme
Marcus by Goldman Sachs, Contact Centre QA Manager, Associate, Birmingham
Goldman Sachs —Birmingham
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Employee assistance programme
Distribution Centre Support Manager
Mondelēz International —Minworth
- Full-time
- Analysis skills
- Warehouse experience
- Leadership
Project Manager
Aston University —Birmingham
- £38,784 - £46,049 a year
- Full-time
- Project management
- University
- Annual leave
Fleet VOR Lead
RAC —Walsall
11d
Governance & Reporting Manager
Public Sector Resourcing —Birmingham
- £46,606 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
22h
Area Manager, Customer Fulfillment
Amazon UK Services Ltd. —Minworth
- Full-time
- Management
- Bachelor's degree
- Leadership
9d
Customer Services Team Manager
Coventry City Council —Coventry
- £33,699 - £39,862 a year
- Call to connect
- IT
- Communication skills
7d
ServiceNow Production Support Manager
Deutsche Bank —Birmingham
- Full-time
- Hybrid work
- IT
- Communication skills
- Employee discount
Senior Income and Information Officer
Walsall Healthcare NHS Trust —Walsall
- £49,387 - £56,515 a year
- Full-time
9d
Day Centre Manager
Mackadown Day Care Services Ltd —Birmingham
- £30,000 - £37,000 a year
- Overtime
- Microsoft Powerpoint
- Microsoft Excel
- Microsoft Outlook
Quick apply
15h
Careers Administrator - Birmingham Business School - 107553 - Grade 5
University of Birmingham —Birmingham
- £30,062 - £35,883 a year
- Part-time
- CRM software
- Social media management
- Customer service
- Annual leave
- Sick pay
3d
Contracts Co-ordinator
The Drain Group —Birmingham
- Up to £30,000 a year
- Full-time
- Microsoft Office
- Data entry
- Organisational skills

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contact centre performance manager jobs near birmingham, eng

Product Manager - Unified Communications & Contact Centre

Wavenet -
Solihull

Quick apply

Job details

Full-time

Benefits

Annual leave
Employee assistance programme

Qualifications

Product management
Telecommunication
AI

Full job description

Company Description

Wavenet is a managed services provider specialising in cybersecurity, communications, and connectivity solutions that evolve alongside our customers' businesses—no matter what the future brings. Since our inception in 2000, we have been dedicated to keeping businesses connected. At Wavenet, we focus not only on immediate solutions but also on future needs.

We continuously stay ahead of the technology curve, ensuring our customers can trust that we are committed to making their business future-ready. Your success is our success. We go above and beyond to deliver exceptional service quality and an unparalleled customer experience, becoming a true extension of your business. We are dedicated to fulfilling our promise to make your business thrive.

Job Description

Wavenet is seeking a Unified Communications & Contact Centre Product Manager to take ownership of the full lifecycle of our UC & CC portfolio.

This is a high-impact, commercially focused role responsible for shaping product strategy, driving innovation and ensuring competitive positioning across our UCaaS, CCaaS, SIP and voice services portfolio.

You’ll work cross-functionally with Sales, Commercial, Engineering, Operations and Vendor Alliances teams to define, develop and grow market-leading solutions. You’ll also partner closely with external vendors and suppliers to enhance and future-proof our portfolio.

This role is ideal for someone who thrives in a fast-paced, evolving environment and enjoys translating technical capability into clear customer value.

What You’ll Be Doing

Product Strategy & Roadmap

Own the product vision and roadmap for Wavenet’s UCaaS, CCaaS, SIP and voice portfolio
Drive strategy across platforms including 8x8, TeamsLink, AudioCodes Live, Zoom, Content Guru, Five9 and inbound services
Monitor market trends, competitor activity and customer insight to inform product evolution
Ensure solutions remain competitive, scalable and commercially viable

Product Development & Innovation

Lead full product lifecycle from concept to launch and optimisation
Define requirements for TeamsLink enhancements, CCaaS integrations, compliance recording and cross-platform capabilities
Collaborate with engineering and ecosystem partners (e.g. Microsoft and CCaaS vendors) to deliver roadmap priorities
Drive innovation across Microsoft ecosystem partnerships and AI-assisted CX capabilities

Commercial Ownership

Own portfolio performance and commercial success
Develop pricing models, licensing structures and bundled propositions in partnership with Commercial
Enable Sales teams through training, proposition development and competitive positioning
Support go-to-market activity with Sales and Marketing

Vendor & Partner Management

Manage strategic vendor relationships across the UC & CC ecosystem
Lead joint roadmap and planning sessions
Evaluate new technologies and integration opportunities

Customer & Operational Alignment

Gather customer feedback and insight to prioritise enhancements
Support strategic customer engagements where required
Ensure service documentation, SLAs and onboarding processes remain robust and up to date
Work closely with Operations to maintain service excellence

Qualifications

What We’re Looking For

Essential

Proven Product Management experience within UCaaS, CCaaS or cloud communications
Strong knowledge of Microsoft Teams Phone, Direct Routing, SIP and omni-channel CCaaS
Experience with legacy voice systems (PBX, ISDN, PSTN)
Commercial acumen with experience building business cases and pricing models
Ability to translate technical solutions into compelling customer propositions
Experience working cross-functionally in a matrix environment

Desirable

Exposure to AI-driven CX tools (sentiment analysis, conversational AI)
Understanding of telecoms regulatory frameworks (e.g. Ofcom, GDPR)
Knowledge of Wavenet’s broader portfolio

Additional Information

Why Join Us?
We are committed to fostering an inclusive and diverse workplace where all team members feel valued and empowered. If you're passionate about technology and eager to contribute to a growing cybersecurity team, we want to hear from you!

At Wavenet, we provide more than just a job; we create an exceptional environment with a broad range of benefits to support your success from day one. With us, you’ll receive a competitive starting annual leave allowance, private medical coverage, discounted health plans, an eye care scheme, and extensive health and wellbeing programs, all supported by our dedicated Wellbeing Team.
Rewarding your commitment with an additional day of annual leave each year, up to a maximum of 28 days.

Here’s a closer look at what we offer:

Annual Leave: Start your journey with 25 days of leave, increasing by one day each year up to 28 days—our way of expressing appreciation for your dedication.
Health & Wellbeing: Your wellbeing is our priority. Benefit from private medical coverage, discounted health plans, virtual GP access, an eye care scheme, and a comprehensive employee assistance program, all facilitated by our Wellbeing Team.
Wavenet Academy: We are excited to announce the launch of Wavenet Academy, our new user-friendly Learning Management System (LMS). This platform is designed to enhance learning, training, and personal development initiatives across our organisation.

Ready to join the UK’s largest managed service provider? Apply today or contact our friendly Talent Acquisition Team [email protected] for more information.

Join a fast-growing tech company with a clear mission, where you'll work in a supportive team environment, enjoy real opportunities for career progression, and help shape the future of UK business communications.

Quick apply

Refine Your Search

contact centre performance manager jobs in birmingham, eng

Product Manager - Unified Communications & Contact Centre

Shift Operations Manager

Student Operations Manager

Scheduling Manager

CSC Shift Manager

Customer Service Advisor - Connect Customer Contact Service

Collections Operations Manager, Adult Social Care

Marcus by Goldman Sachs, Complaints Manager, Associate, Birmingham

Marcus by Goldman Sachs, Contact Centre QA Manager, Associate, Birmingham

Distribution Centre Support Manager

Project Manager

Fleet VOR Lead

Governance & Reporting Manager

Area Manager, Customer Fulfillment

Customer Services Team Manager

ServiceNow Production Support Manager

Senior Income and Information Officer

Day Centre Manager

Careers Administrator - Birmingham Business School - 107553 - Grade 5

Contracts Co-ordinator

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