Coordinator, patient services Work, Jobs in Birmingham, Eng (with Salaries)

Case Manager / Co-ordinator
N & S Consultants Ltd —Harborne
- £25,420 - £28,000 a year
- Full-time
- Hybrid work
- Microsoft Office
- Organisational skills
- In-person
Quick apply
7h
Assessment Coordinator
RICS —Birmingham
- Hybrid work
- Microsoft Excel
- Microsoft Outlook
- Microsoft Office
- Annual leave
Recovery Coordinator
Change Grow Live —Birmingham
- £28,557.79 - £32,802.41 a year
- Rehabilitation centre
- Travel
- Annual leave
- Employee assistance programme
Recovery Coordinator (Group Work Facilitator)
Change Grow Live —Birmingham
- £28,557.79 - £32,802.41 a year
- Remote
- Annual leave
- Employee assistance programme
People Coordinator
Head Office —Birmingham
- £26,000 - £29,000 a year
- Full-time
- Microsoft Outlook
- Human resources
- School
- Annual leave
- Employee discount
11d
Governance and MDT Coordinator (Fixed Term)
HCA Healthcare UK —Birmingham
- Up to £30,000 a year
- Full-time
- Data entry
- Organisational skills
- Typing
- Employee discount
Homeless Recovery Coordinator
Change Grow Live —Birmingham
- £28,557.79 - £32,802.41 a year
- IT
- Time management
- Employee discount
Stroke Association Support Coordinator
Stroke Association —Birmingham
- £17,000 a year
- Part-time
- Remote
- Microsoft Word
- Microsoft Excel
- Travel
9d
Bookings Coordinator
WORD360 Language Services —Birmingham
- £26,500 a year
- Communication skills
- Negotiation
- Annual leave
- Flexible schedule
Compliance Coordinator
non violentiam cic —Birmingham
- £24,420 - £30,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Employee discount
Quick apply
Healthy and Happy Project Co-ordinator
CASBA Advocacy —Birmingham
- £28,691 a year
- Monday to Friday
- Hybrid work
- Supervising experience
- Project management
- Leadership
- Annual leave
Quick apply
Senior Operations Coordinator
NetWatch Global —Birmingham
- £30,000 - £35,000 a year
- Full-time
- Hybrid work
- Microsoft Office
- Organisational skills
- In-person
- Flexitime
Quick apply
2d
Complaints Coordinator
WORD360 Language Services —Birmingham
- £26,000 - £27,000 a year
- Administrative experience
- Organisational skills
- Communication skills
- Annual leave
- Flexible schedule
Project Coordinator
School of Coding —Birmingham
- £28,000 - £33,000 a year
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Annual leave
- Employee assistance programme
Quick apply
14d
Birmingham Programme Coordinator
Action Tutoring —Birmingham
- £27,974 a year
- Full-time
- Hybrid work
- Travel
- School
- Flexitime
14d
Lettings Property Coordinator
LV PROPERTY —Birmingham
- From £14,000 a year
- Part-time
- Customer service
- Microsoft Office
- Administrative experience
Quick apply
Patient Outreach Specialist II
Thermo Fisher Scientific —Birmingham
- 8 hour shift
- Presentation skills
- Bachelor's degree
- Travel
5h
Helpdesk Coordinator - FTC 12 months
WORD360 Language Services —Birmingham
- £25,000 a year
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Annual leave
- Flexible schedule
Customer Care Coordinator
Public Library of Science —Birmingham
- £24,000 - £26,000 a year
- Remote
- CRM software
- Customer service
- Salesforce
Recruitment Coordinator
WORD360 Language Services —Birmingham
- Up to £26,000 a year
- Organisational skills
- Negotiation
- Annual leave
- Sick pay

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coordinator, patient services jobs near birmingham, eng

Case Manager / Co-ordinator

N & S Consultants Ltd
Harborne

Quick apply

Job details

Permanent | Full-time
£25,420 - £28,000 a year
7 hours ago

Benefits

Company pension

Qualifications

Microsoft Office
Organisational skills
Communication skills

Full job description

Medico-Legal Case Manager

Location: Office Based in Harborne
Department: Medico-Legal Case Management
Reports to: Head of Case Management
Employment Type: Full-Time

About Medical Expert Chambers

Medical Expert Chambers is one of the UK's fastest-growing medico-legal organisations, providing independent expert medical evidence to solicitors, insurers, public bodies and the courts. Our nationwide panel of leading consultants and healthcare professionals delivers high-quality expert witness reports across more than 100 medical specialties.

Our mission is simple: to make obtaining expert medical evidence faster, easier and more reliable.

We combine exceptional customer service, innovative technology and rigorous quality standards to deliver an outstanding experience for both our legal clients and our medical experts.

www.medicalexpertchambers.co.uk

The Opportunity

We are seeking an organised, proactive and customer-focused Medico-Legal Case Manager to manage medico-legal instructions from initial appointment through to report delivery.

This is a fast-paced and rewarding role requiring exceptional organisational skills, excellent communication and the ability to manage multiple complex cases simultaneously while maintaining the highest standards of client service.

You will act as the central point of contact for solicitors, medical experts and claimants throughout the lifecycle of each instruction, ensuring every case progresses efficiently and deadlines are consistently achieved.

Key ResponsibilitiesCase Management

Manage a portfolio of medico-legal cases from instruction through to completion.
Liaise with solicitors to obtain instructions, medical records and supporting documentation.
Review new instructions for completeness and identify any missing information.
Coordinate appointments between claimants and medical experts.
Monitor every stage of the case to ensure agreed turnaround times are achieved.
Track outstanding actions and proactively progress delayed cases.
Maintain accurate case records using the company's case management system.
Ensure reports are delivered within agreed service levels.

You will be working with an excellent fun loving team .Client Communication

Provide an exceptional service to solicitors throughout the life of every case.
Respond promptly to telephone and email enquiries.
Keep clients updated on appointment dates, report progress and expected completion times.
Build strong long-term relationships with law firms through proactive communication.

Expert Liaison

Work closely with consultant medical experts across multiple specialties.
Coordinate appointment availability.
Ensure experts receive complete documentation in advance of appointments.
Follow up outstanding reports.
Resolve scheduling issues quickly and professionally.

Quality Assurance

Check reports for formatting, completeness and compliance before release.
Ensure all documentation complies with CPR Part 35 requirements where applicable.
Escalate any clinical or legal issues to senior management where necessary.
Maintain strict confidentiality and GDPR compliance.

Administration

Upload and maintain documentation within the case management system.
Prepare correspondence and appointment confirmations.
Record case milestones accurately.
Assist with invoicing and administrative tasks where required.
Produce progress updates and performance reports when requested.

What We're Looking For

The successful candidate will be highly organised, professional and committed to delivering exceptional client service.

Essential Skills

Excellent organisational skills.
Ability to prioritise a large and varied workload.
Outstanding written and verbal communication.
Strong attention to detail.
Excellent telephone manner.
Confident using Microsoft Office and CRM/case management software.
Ability to work independently and as part of a team.
Professional, calm and solutions-focused approach.

Desirable Experience

Previous medico-legal case management experience.
Experience working within healthcare or legal services.
Knowledge of expert witness processes.
Understanding of CPR Part 35.
Experience liaising with consultants or healthcare professionals.
Familiarity with legal terminology and litigation processes.

Personal Attributes

We are looking for someone who is:

Highly organised.
Positive and enthusiastic.
Customer focused.
Commercially aware.
Reliable and accountable.
Able to remain calm under pressure.
Professional at all times.
A confident problem solver.
Able to build strong working relationships.
Committed to continuous improvement.

Key Performance Indicators (KPIs)

Success in this role will be measured by:

Average case turnaround time.
Reports delivered within agreed deadlines.
Appointment booking times.
Client satisfaction scores.
Expert satisfaction.
Number of active cases managed.
Case progression efficiency.
Telephone and email response times.
Accuracy of case records.
Minimal report delays attributable to case management.

What We Offer

Competitive salary.
Performance-related bonus opportunities.
Company pension.
Hybrid working opportunities.
Ongoing professional development.
Structured training programme.
Career progression within a rapidly growing organisation.
Modern office environment.
Supportive and collaborative team culture.

Why Join Medical Expert Chambers?

This is an exciting opportunity to become part of an ambitious organisation that is transforming the delivery of expert medical evidence across the UK.

You'll work alongside leading consultant specialists, support some of the country's most respected law firms, and play a key role in ensuring individuals receive timely, high-quality medico-legal assessments.

If you're passionate about delivering exceptional service, thrive in a fast-paced environment and enjoy making a real difference, we'd love to hear from you.

There is plenty of scope to promoting and accelerated promotion in this role across various departments.

Pay: £25,420.00-£28,000.00 per year

Work Location: In person

Quick apply

Refine Your Search

coordinator, patient services jobs in birmingham, eng

Case Manager / Co-ordinator

Assessment Coordinator

Recovery Coordinator

Recovery Coordinator (Group Work Facilitator)

People Coordinator

Governance and MDT Coordinator (Fixed Term)

Homeless Recovery Coordinator

Stroke Association Support Coordinator

Bookings Coordinator

Compliance Coordinator

Healthy and Happy Project Co-ordinator

Senior Operations Coordinator

Complaints Coordinator

Project Coordinator

Birmingham Programme Coordinator

Lettings Property Coordinator

Patient Outreach Specialist II

Helpdesk Coordinator - FTC 12 months

Customer Care Coordinator

Recruitment Coordinator

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