Customer advocate Work, Jobs in Birmingham, Eng (with Salaries)

Complaints Coordinator
WORD360 Language Services —Birmingham
- £26,000 - £27,000 a year
- Administrative experience
- Organisational skills
- Communication skills
- Annual leave
- Flexible schedule
Customer Communications Officer
Orbit Group —Coventry
- £36,000 - £39,000 a year
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
8d
IT Service Desk Agent
Royal Shakespeare Company —Stratford-upon-Avon
- £26,000 a year
- Full-time
- Customer service
- Administrative experience
- Organisational skills
8d
Ownership Experience Manager – Customer Community & Loyalty
Lotus UK —Coventry
- Full-time
- Travel
- Communication skills
- Employee discount
Client Services Representative
Moneycorp —Coventry
- Full-time
- Hybrid work
- Customer service
- Word processing
- English
5d
Sport and Physical Activity Programme Officer
Coventry City Council —Coventry
- £33,699 - £39,862 a year
- Weekend availability
- Travel
- IT
6d
HR Advisor, HR Advisory Services, 12 month FTC/Secondment
Deloitte —Birmingham
- Hybrid work
- Microsoft Powerpoint
- Microsoft Excel
- Microsoft Office
- Sick pay
13d
Lead Worker
Trident Reach —Birmingham
- £26,227.50 a year
- Full-time
- Agile
- IT
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
Reception and Customer Service (Placemaker) - Evenings
Places for People —Elmbridge
- £13,288.60 a year
- Sales
- Customer service
- Teaching
- Employee discount
6h
Customer Representative - Kidderminster
Nationwide Building Society —Kidderminster
- From £26,500 a year
- Full-time
- Customer service
- Banking
6d
Senior Claims Handler - Commercial & Schemes
Howden Group Holdings —Birmingham
- Full-time
- Hybrid work
- Communication skills
- Negotiation
Manager of Dedicated Implementations - EMEA
Ashby —Birmingham
- £110,000 - £165,000 a year
- Full-time
- Remote
- Project management
- Travel
- Leadership
- Annual leave
Financial Consultant
Skipton Building Society —Solihull
- Up to £35,500 a year
- Full-time
- Financial services
- Communication skills
- Time management
- Annual leave
- Employee assistance programme
Digital Workplace Deal Maker
SCC —Birmingham
- Monday to Friday
- Hybrid work
- Sales
- Master's degree
- Bachelor's degree
Mortgage Underwriter
Crystal Specialist Finance —Tamworth
- £30,000 - £36,500 a year
- Full-time
- Customer service
- Maths
- Financial services
- Health & wellbeing programme
- Employee discount
Quick apply
7d
Casual Learning Assistant
St John Ambulance —St. John
- Childcare
- English
- Microsoft Office
- Employee assistance programme
- Employee discount
10d
UX/UI Designer
Halfords —Redditch
- £40,000 a year
- Full-time
- Hybrid work
- Analysis skills
- Bachelor's degree
- Agile
- Annual leave
- Employee discount
HR Adviser EMEIA
ASSA ABLOY —Willenhall
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
BCAL Specialist Logistics Account Co-ordinator
BCA Logistics —Birmingham
- £27,760 a year
- Monday to Friday
- Microsoft Word
- Microsoft Excel
- Customer service
Quick apply
1d
Customer Representative - Stafford
Nationwide Building Society —Stafford
- From £26,500 a year
- Full-time
- Customer service
- Banking
5d

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Complaints Coordinator

WORD360 Language Services -
Birmingham

Apply Now

Job details

£26,000 - £27,000 a year

Benefits

Cycle to work scheme
Annual leave
Company pension
Flexible schedule
Sick pay

Qualifications

Administrative experience
Organisational skills
Linguist experience
Communication skills
Negotiation

Full job description

About The Role

Main Purpose of Job

The Complaints & Linguist Engagement Coordinator will be responsible for the effective management and resolution of customer complaints while also overseeing the ongoing engagement, performance, and compliance of subcontracted linguists.

Responsibilities and Duties

Complaints Handling & Quality Assurance

Assisting with daily monitoring and management of the feedback Mailbox.
Manage follow-ups for all complaints received via email and/or telephone.
Investigate complaint cases by engaging with all relevant parties.
Keep complainants regularly updated in line with company SLAs.
Respond to all complaints in adherence to company SLAs.

Linguist Engagement, Performance & Compliance

Conduct follow-up communications with newly onboarded linguists to ensure effective system adoption and understanding of industry guidelines.
Monitor subcontractor (linguist) performance and work with the wider team to address incidents or service issues.
Contact inactive linguists to explore re-engagement or archive records where appropriate.
Maintain regular communication with linguists to gather feedback, resolve challenges, and support retention.
Advocate for improvements based on linguist feedback where appropriate.
Assist in planning and coordinating linguist roadshows, workshops, and engagement events.
Ensure all actions and updates are accurately documented against linguist profiles.

Skills and Attributes Required

Proven experience in complaints handling (minimum 1 year).
Strong interpersonal and relationship-building skills.
Experience working in a fast-paced, high-pressure environment.
Excellent organisational skills with the ability to manage multiple priorities.
Strong attention to detail and analytical problem-solving ability.
Competence in maintaining accurate, timely records.
Excellent written and verbal communication skills.
Ability to work independently while contributing effectively to a small team.
Previous administrative experience.
Negotiation skills and adaptability to changing demands.
Self-motivated with a proactive approach to workload management.

Benefits

Holiday Allowance: 24 days of holiday per year, plus bank holidays, and an additional day off for your birthday.
Loyalty Reward: Earn an extra paid holiday for every two years of service, up to a maximum of 29 days.
Comprehensive Training: Enjoy a structured onboarding process, full training, and ongoing development opportunities, including annual group training to help you excel.
Employee Recognition: Celebrate achievements with our employee awards and development programs.
Health and Wellness: Benefit from health insurance, reduced gym memberships, reduced cinema tickets, and more.
Career Growth: Your efforts drive your success. With our ambitious growth plans, you’ll continually expand your expertise and opportunities.
Cycle to Work Scheme: Join the cycling revolution with our support.
Pension Scheme: Secure your future with our workplace pension plan.
Paid Sick Leave: Rest assured with paid time off during illness.
Social Events: Engage with colleagues and innovate through business-wide social events.

Recruitment Process

Successful applicants will complete a short pre-screen, including recorded answers to a few questions, along with a psychometrics test.
If shortlisted, you’ll be invited to a first interview (via Microsoft Teams or in person).
Finalists will attend a final interview (again, either online or face-to-face).
Please note, the process may change

Diversity, Inclusion and Wellbeing

Diversity, inclusion and wellbeing is an important part of Word360's culture and values. We recruit talented people from a diverse range of backgrounds and cultures, providing equal opportunities for all to join our team regardless of age, sex, race, sexual orientation, disability, or culture. We create an exciting and rewarding place to work that aims to fulfil everyone's potential and together to achieve personal and business goals. We offer flexible working patterns to help our staff achieve a good work/ life balance and we encourage candidates seeking flexibility in their next role to apply for any of our vacancies.

Additional Information

If you are successful in receiving an offer of a role with our company a variety of pre-employment screening checks will be completed. Our screening checks can include but are not limited to your eligibility to work, professional and academic qualifications, any criminal records, your financial stability, and references from previous employers. The screening that takes place will be relevant to your role and will vary from role to role.

About Us

Word360 is the largest Interpreting and Translation company in the United Kingdom and we are lucky to be working alongside some brilliant clients across nationwide.

Apply Now

Refine Your Search

customer advocate jobs in birmingham, eng

Complaints Coordinator

Customer Communications Officer

IT Service Desk Agent

Ownership Experience Manager – Customer Community & Loyalty

Client Services Representative

Sport and Physical Activity Programme Officer

HR Advisor, HR Advisory Services, 12 month FTC/Secondment

Lead Worker

Reception and Customer Service (Placemaker) - Evenings

Customer Representative - Kidderminster

Senior Claims Handler - Commercial & Schemes

Manager of Dedicated Implementations - EMEA

Financial Consultant

Digital Workplace Deal Maker

Mortgage Underwriter

Casual Learning Assistant

UX/UI Designer

HR Adviser EMEIA

BCAL Specialist Logistics Account Co-ordinator

Customer Representative - Stafford

I want to receive the latest job alerts for customer advocate in birmingham, eng

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