Customer care advisor Work, Jobs in Birmingham, Eng (with Salaries)

Customer Care Advisor
ZEISS Group —Birmingham
- Full-time
- Customer service
- Continuous improvement
- Communication skills
- Annual leave
- Life insurance
2d
Part Time Retail Sales Advisor - Swatch Birmingham (12 Hours Per Week)
Swatch Group —Birmingham
- Part-time
- Customer service
Quick apply
6h
VodafoneThree - Onsite Advisor - Central Birmingham
Vodafone —Birmingham
- £30,384 a year
- Full-time
- Customer service
- Administrative experience
- In-person
- Employee discount
2d
Service Advisor
Steven Eagell Limited —Birmingham
- £28,000 - £35,000 a year
- Sales
- Customer service
- Organisational skills
- Employee discount
- Referral programme
Quick apply
2d
Customer Care Agent (Hybrid)
Perk —Birmingham
- Weekend availability
- Hybrid work
- Customer service
- English
- Travel
- Relocation assistance
- Life insurance
One Stop - Franchise Helpdesk Advisor
One Stop —Brownhills
- Full-time
- IT
- Cash handling
- Communication skills
3h
Sales Advisor
The White Company —Birmingham
- Temporary
- Customer service
- Employee discount
6h
Customer Service Advisor
Staffordshire County Council —Stafford
- £27,254 - £30,024 a year
- Monday to Friday
- IT
- Communication skills
- Work from home
1d
Customer Support Advisor
AX —Birmingham
- Up to £28,300 a year
- Full-time
- Customer service
- Microsoft Office
- Communication skills
- Employee assistance programme
- Employee discount
Quick apply
Social Care Advisor
Dudley Metropolitan Borough Council —Brierley Hill
- £26,403 - £28,142 a year
- Full-time
- Hybrid work
HR Advisor - Employee Relations
Atos —Birmingham
- Microsoft Office
- Human resources
- Organisational skills
9d
SHEQ Advisor
M Group —Birmingham
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Annual leave
- Employee assistance programme
Help Hub Advisor
POhWER —Birmingham
- £25,877.80 a year
- Full-time
- Hybrid work
- CRM software
- Customer service
- Microsoft Office
- Annual leave
5d
New Claims Advisor
AX —Birmingham
- Up to £27,000 a year
- Full-time
- Sales
- Microsoft Office
- Communication skills
- Employee assistance programme
- Employee discount
Quick apply
Customer Service Advisor
TrustFord —Birmingham
- From £13.52 an hour
- Customer service
- Hotel
- Communication skills
- Annual leave
- Employee discount
13d
Dispenser
Boots —Birmingham
- £13.92 - £16.64 an hour
- Weekend availability
- IT
- Employee assistance programme
- Employee discount
1d
Marcus by Goldman Sachs, Contact Centre Team Manager, Associate, Birmingham
Goldman Sachs —Birmingham
- Full-time
- Customer service
- Banking
- Employee assistance programme
People Relations Case Professional
BT Group —Birmingham
- Microsoft Office
- Continuous improvement
- Organisational skills
- Annual leave
Retail Sales Advisor
Poltronesofà —Wolverhampton
- £20,365 - £23,857 a year
- Full-time
- Sales
- Employee assistance programme
- Employee discount
Quick apply
1d
Sustainability Advisor
M Group —Birmingham
- Continuous improvement
- No degree
- Travel

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customer care advisor jobs near birmingham, eng

Customer Care Advisor

ZEISS Group -
Birmingham

Apply Now

Job details

Full-time
2 days ago

Benefits

Annual leave
Company pension
Private medical insurance
Life insurance

Qualifications

Optical experience
Customer service
Continuous improvement
Communication skills
Time management

Full job description

Customer Care Advisor

Job Description

About ZEISS

We’re ZEISS Vision Care UK, based in Birmingham; an exciting place to work, where individuals make a real difference every day. As part of the ZEISS group, we are an international leader in the field of optics, generating 10bn EUR in revenue, with over 43,000 employees across 50 countries around the globe.

As the branded leader in lenses, we offer premium and pioneering products; innovation is at the heart of everything we do. Our brand enhances the lives and vision of millions of people around the world. In fact, 2 people every second put their trust in ZEISS lenses.

We are proud of our heritage and have been at the forefront of scientific discovery and innovation since our creation in 1846. We are a foundation; this means we reinvest 12% of our revenue to fund research and education, supporting progress within the optical industry and across the community.

We are more successful today than we have ever been, having celebrated double digit growth for the past decade. We‘re not stopping here because we are focused on accelerating our growth even further, aiming to double our revenue by 2025. If you want to be part of making this difference, then ZEISS Vision Care UK is the right place for you!

Your Benefits

10% Employer pension contribution (providing a 4% employee contribution).
Bonus scheme.
Private BUPA healthcare for you and your family.
Life insurance.
Professional body subscription paid for by ZEISS.
25 Days annual leave (plus bank holidays), increasing with service.
Free ZEISS lenses for you and discounted ZEISS lenses for your friends and family.
Employee health and well-being programme including premium access to the Calm app.

Terms and conditions apply to all benefits. See the company handbook for more information.

General Overview

Job Title: Customer Care Advisor

Location: 22 Gas Street, Birmingham, B1 2JT

Department: Customer Care

Line Manager: Customer Care Manager

Contract: Permanent, Full-Time

Purpose of the Role

The Carl Zeiss Vision GB Customer Care Team are responsible for delivering the highest quality customer experience to our customers, enabling, and supporting our customers to deliver exceptional experiences for their patients. As a Customer Care Advisor, you will be the first point of contact for our customers, targeted to deliver first contact resolution and create positive experiences ensuring the highest levels of customer satisfaction. You will collaborate with your colleagues in your Customer Care team and your colleagues across the wider business functions to achieve or exceed the department’s KPIs (Key Performance Indicators).

Key objective of the role:

To deliver our ambition to provide a ‘best in class’ head office customer experience.
To provide excellence in customer service and deliver high levels of customer satisfaction: delivering the annual Dept. KPIs
To provide support for customers, promptly resolving their queries or issues.

Key Requirements of the role include:

Take full ownership of customer queries through to resolution. Gain an understanding into the customer’s needs, issues or queries and provide them with relevant support and advice on ZEISS products and services, in a timely manner, delivering positive customer experiences and high levels of customer satisfaction
Developing a professional rapport with customers, building long term relationships and instilling trust by following through on commitments
Provide expertise, advice and support on ZEISS lenses, ZEISS optical equipment and ZEISS digital solutions, platforms and services
Follow defined SOPs
Act in a manner that is compliant and adheres to all industry regulations
Be an ambassador for Carl ZEISS Vision
Work as an effective team player working with colleagues within Customer Care and cross functionally with colleagues in other departments
Work with colleagues to flag any possible process improvements which could be implemented, applying a continuous improvement mindset
Act as a subject matter expert for your area of expertise
Continuous learning through company platform CurioZ
Participate in training exercises to continuously improve and develop your skills in line with Skills Matrix requirements.
Support the delivery of the Customer Care Team KPIs
Contribute to the Customer Care team and the wider ZEISS business being a Great Place to Work by always displaying our core competencies and behaviours

Required Knowledge & Experience

Must have:

Optical experience and lens knowledge
Demonstrable experience within a customer service environment which includes a proven track record of successfully delivering a ‘best-class ‘customer experience
Demonstratable evidence of a customer centric approach
Professional communication (including telephone, emails, live chat, and other written communication forms)
Digital Skills – comfortable with working with Microsoft and customer service platforms e.g Salesforce
Continuous improvement and proactive mindset
Time management and prioritisation skills
Able to commute to Birmingham facility
Able to work Saturdays on a rota basis
Qualified Dispensing Optician

Desired:

ZEISS lens product knowledge
Technical customer service experience - interest in and experience in resolving customer technical queries that are equipment or digital solution orientated
Experience in managing and working with external partners e.g. Linney

Diversity is a part of ZEISS. We look forward to receiving your application regardless of gender, nationality, ethnic and social origin, religion, philosophy of life, disability, age, sexual orientation or identity.

Your ZEISS Recruiting Team:

Sayem Chowdhury

Apply Now

Refine Your Search

customer care advisor jobs in birmingham, eng

Customer Care Advisor

Part Time Retail Sales Advisor - Swatch Birmingham (12 Hours Per Week)

VodafoneThree - Onsite Advisor - Central Birmingham

Service Advisor

Customer Care Agent (Hybrid)

One Stop - Franchise Helpdesk Advisor

Sales Advisor

Customer Service Advisor

Customer Support Advisor

Social Care Advisor

HR Advisor - Employee Relations

SHEQ Advisor

Help Hub Advisor

New Claims Advisor

Customer Service Advisor

Dispenser

Marcus by Goldman Sachs, Contact Centre Team Manager, Associate, Birmingham

People Relations Case Professional

Retail Sales Advisor

Sustainability Advisor

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