customer experience analyst Work, Jobs in birmingham, eng (with Salaries)

ICT Support Analyst - Birmingham
Nacro —Birmingham
- £31,982 - £32,782 a year
- Full-time
- Hybrid work
2d
Service Desk Analyst / IT Support Help Desk Technician
nGeneration —Tipton
- £27,178 a year
- 12 hour shift
- Hospitality
- Microsoft Excel
- IT
- Annual leave
Quick apply
1st Line Service Desk Analyst
SDI —Birmingham
- £16.75 - £17.25 an hour
- Full-time
- Customer service
- Windows
- Microsoft Office
Quick apply
1d
Onsite IT Support Analyst - 1st/2nd line
Tetra Tech —Birmingham
- Travel
- In-person
- Communication skills
Tier 1 Complaints Officer
Ministry of Justice —Birmingham
- £20,001 - £40,000 a year
- Part-time
- Hybrid work
- Customer service
- Microsoft Office
- Presentation skills
- Annual leave
- Employee discount
1d
Field Service Administrator
nGeneration —Tipton
- £25,557 a year
- 12 hour shift
- Microsoft Word
- Hospitality
- Microsoft Excel
Quick apply
Service Delivery Analyst
Swanton Care and Community —Coventry
- £30,000 - £35,000 a year
- Remote
- Computer Science
- Continuous improvement
- Communication skills
Stock Finance Analyst
BNP Paribas —Solihull
- Full-time
- Hybrid work
- Analysis skills
- Communication skills
- Employee discount
3d
ERP Systems Analyst
West Midlands Combined Authority —Birmingham
- £43,049 - £47,791 a year
- Part-time
- ERP systems
- System design
- Analysis skills
- Annual leave
- Employee discount
8d
Contact Center Analyst
Cummins Inc. —Redditch
- Microsoft Excel
- Sales
- Relocation assistance
Campaign and Delivery Analyst
BNP Paribas —Solihull
- Full-time
- Hybrid work
- Microsoft Excel
- Data analysis skills
- SQL
- Employee discount
8h
Senior Business Analyst 12 Month FTC
AFH Financial Group —Bromsgrove
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Field Service Coordinator
nGeneration —Tipton
- £27,178 a year
- 12 hour shift
- Microsoft Word
- Hospitality
- Microsoft Excel
Quick apply
Graduate Technical Business Analyst
Acturis Ltd —Birmingham
- Microsoft Outlook
- Computer literacy
- Bachelor's degree
Service Desk Analyst
Sysco —Tamworth
- Full-time
- Bilingual
- Customer service
- English
IT Support Analyst
NFP Corp —Bromsgrove
- Hybrid work
- Customer service
- Windows
- Bachelor's degree
- Annual leave
- Employee discount
IT Service Desk Analyst
Secure Trust Bank —Solihull
- £28,000 - £32,000 a year
- Windows
- IT
- Financial services
- Annual leave
Service Analyst
M Group —Coventry
- Microsoft Excel
- Microsoft Outlook
- Annual leave
- Employee assistance programme
4d
Business Analyst
Kerv —Birmingham
- Hybrid work
Quick apply
Business Insights Analyst
Reachdesk Ltd —Birmingham
- Remote
- SQL
Quick apply
8d

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ICT Support Analyst - Birmingham

Nacro -
Birmingham

Apply Now

Job details

Permanent | Full-time
£31,982 - £32,782 a year
2 days ago

Qualifications

Incident management
Business processes
Information security
IT support
Intune

Full job description

ICT Support Analyst

Salary - £31,982 per annum

Contract - Full time, Permanent

Hours - 37.5 hours per week

Location – Birmingham & Hybrid

DBS requirement – Basic

This role does not offer eligibility for visa sponsorship.

This role offers a starting salary within Nacro’s pay structure of £31,982 Entry with expected progression to £32,782 Established within the first year, subject to meeting clear criteria and performance standards, with further pay progression available in the future. Nacro’s pay framework provides transparent progression points and supports ongoing professional development and career growth.

We are Nacro, we believe that everyone deserves a good education, a safe and secure place to live, the right to be heard, and the chance to start again, with support from someone on their side.

That’s why our housing, education, justice, and health and wellbeing services work alongside people to give them the support and skills they need to succeed. And it’s why we fight for their voices to be heard and campaign together to create lasting change.

We see your future, whatever the past.

This is an excellent opportunity for an experienced IT support professional who enjoys solving problems, working directly with users, and helping organisations get the most from their technology. You'll play a key role in delivering first-class ICT support to colleagues across the organisation while working closely with our managed service providers to ensure a seamless user experience.

As an ICT Support Analyst, you'll be part of a small, collaborative ICT team responsible for providing first-line support and ensuring the effective delivery of ICT services across Nacro.

You'll provide both in-person support from our Birmingham office and remote support to colleagues across England and Wales. Working closely with internal stakeholders and external ICT suppliers, you'll help resolve technical issues, monitor service performance, support asset management activities, and contribute to ongoing service improvements.

This role is ideal for someone who enjoys working in a fast-paced environment, takes pride in delivering excellent customer service, and has a strong technical foundation in Microsoft technologies.

You will bring with you:

Hands-on experience providing first-line support for Microsoft 365 applications and Windows 11 environments.
Experience supporting Microsoft Intune and endpoint management solutions.
Previous experience working with service desk or ticketing systems.
Experience working with external ICT suppliers or managed service providers.
Ability to prioritise workloads, manage expectations, and meet deadlines.
Understanding of service delivery frameworks and support processes.
Strong troubleshooting and incident management skills.
Knowledge of data protection, information security, and privacy principles.
Experience supporting process improvement and service enhancement initiatives.

At Nacro, technology enables our teams to deliver life-changing services to thousands of people every year. You'll join an organisation that values innovation, collaboration, diversity, and continuous improvement.

In return, you'll have the opportunity to develop your skills, work with modern technologies, and contribute to meaningful work that makes a genuine difference to people's lives.

If you're passionate about technology, enjoy helping people, and want to be part of an organisation with a strong social purpose, we'd love to hear from you.

Click here to view the Role Profile

Click here to view the Candidate pack

Application deadline TBC

Nacro is fair and inclusive employer

At Nacro, we believe in the power of a diverse and inclusive team. We are a Ban the Box employer and welcome applications from people of all backgrounds, including those with criminal records. Convictions are not discussed at application stage and will only be considered later if relevant to the role, assessed fairly, proportionately and confidentially. For advice, contact our confidential Criminal Record Support Service on 0300 123 1999 or [email protected].

Apply Now

Refine Your Search

customer experience analyst jobs in birmingham, eng

ICT Support Analyst - Birmingham

Service Desk Analyst / IT Support Help Desk Technician

1st Line Service Desk Analyst

Onsite IT Support Analyst - 1st/2nd line

Tier 1 Complaints Officer

Field Service Administrator

Service Delivery Analyst

Stock Finance Analyst

ERP Systems Analyst

Contact Center Analyst

Campaign and Delivery Analyst

Senior Business Analyst 12 Month FTC

Field Service Coordinator

Graduate Technical Business Analyst

Service Desk Analyst

IT Support Analyst

IT Service Desk Analyst

Service Analyst

Business Analyst

Business Insights Analyst

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