Customer resolutions Work, Jobs in Birmingham, Eng (with Salaries)

Customer Resolutions Coordinator
Arcus FM —Redditch
- £25,000 - £30,000 a year
- Weekend availability
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Annual leave
Quick apply
4d
Internal Sales/Customer Service
Thor Hammer Company Ltd —Solihull
- £27,000 - £29,000 a year
- Full-time
- Sales
- Customer service
- Microsoft Office
- Free parking
Quick apply
5d
Customer Service Advisor
Culligan UK limited —Wolverhampton
- £25,618 a year
- Full-time
- Salesforce
- Microsoft Office
- IT
- Employee assistance programme
- Sick pay
Quick apply
Customer Service Consultant
HSBC Global Services Limited —Birmingham
- From £26,000 a year
- Full-time
- Customer service
- Communication skills
- Employee discount
4d
Aftersales Advisor
BCA —Birmingham
- £14.11 an hour
- Rotating shift
- Customer service
- Salesforce
- IT
- Employee assistance programme
- Employee discount
Quick apply
Operational Lead
British Pepper & Spice Ltd —Birmingham
- £37,000 a year
- Full-time
- Management
- Organisational skills
- In-person
- Free parking
- Health & wellbeing programme
Quick apply
13d
Membership Support Advisor - 6 MONTH FTC
RICS —Birmingham
- Hybrid work
- Customer service
- IT
- Communication skills
- Annual leave
13d
Customer Service Advisor
Kingswood Mobility Group —Droitwich
- £24,508 a year
- Overtime
- Customer service
- In-person
- Communication skills
- Health & wellbeing programme
- Referral programme
Quick apply
3d
Complaints Coordinator
WORD360 Language Services —Birmingham
- £26,000 - £27,000 a year
- Administrative experience
- Organisational skills
- Communication skills
- Annual leave
- Gym membership
Watch Repairs Administrator
Signet —Birmingham
- Part-time
- Administrative experience
- In-person
- Communication skills
- Employee discount
Accounts Assistant (Accounts receivable)
HERMEQ —West Bromwich
- £30,000 - £35,000 a year
- Full-time
- Microsoft Excel
- Microsoft Office
- Administrative experience
Quick apply
14d
Customer Service Specialist
Cummins Inc. —Redditch
- Bachelor's degree
- Communication skills
- Relocation assistance
App Support Analyst
TVS Supply Chain Solutions —Birmingham
- From £30,000 a year
- Full-time
- Hybrid work
- English
- Bachelor's degree
- No degree
- Free parking
- Annual leave
Quick apply
13h
Customer Experience Professional
Air Products and Chemicals —Worcester
- Weekend availability
- Hybrid work
Quick apply
10d
Operations Co-ordinator
Trigo UK —Solihull
- £30,000 - £35,000 a year
- Full-time
- Hybrid work
- Microsoft Office
- Administrative experience
- Business development
Quick apply
14h
Field Service Administrator
nGeneration —Tipton
- £25,557 a year
- 12 hour shift
- Microsoft Word
- Hospitality
- Microsoft Excel
Quick apply
Customer Support Agent
Gymshark —Solihull
- £26,780 a year
- Weekend availability
- Hybrid work
- Customer service
- Communication skills
- Employee discount
- Gym membership
Quick apply
10d
Tier 1 Complaints Officer
Ministry of Justice —Birmingham
- £20,001 - £40,000 a year
- Part-time
- Hybrid work
- Customer service
- Microsoft Office
- Presentation skills
- Annual leave
- Employee discount
11d
IT Applications Support Analyst
JVM Castings (Worcester) Ltd —Kidderminster
- £25,000 - £35,000 a year
- Full-time
- Microsoft Excel
- Computer Science
- ERP systems
- Free parking
- Life insurance
Quick apply
7d
Field Service Coordinator
nGeneration —Tipton
- £27,178 a year
- 12 hour shift
- Microsoft Word
- Hospitality
- Microsoft Excel
Quick apply

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Customer Resolutions Coordinator

Arcus FM -
Redditch

Quick apply

Job details

Full-time
£25,000 - £30,000 a year
4 days ago

Benefits

Annual leave
Company pension

Qualifications

Microsoft Powerpoint
Microsoft Word
Microsoft Excel
Customer service
Microsoft Office
Administrative experience
Organisational skills
Communication skills
Time management

Full job description

If you’re looking for your next challenge, this could be the perfect opportunity. Join us as a Customer Resolutions Coordinator at our Redditch site.

In this role, you’ll be the first point of contact for both internal and external escalations, taking ownership to ensure timely and effective resolutions for customers and stakeholders. You’ll manage exception issues and play a key role in supporting KPI performance, particularly relating to outstanding work orders.

This is a full-time position, working 40 hours per week across a flexible shift pattern between 7am and 7pm, Monday to Sunday, so a flexible approach is essential.

Act as the first point of contact for all internal and external escalations, ensuring enquiries and complaints are resolved in line with key SLAs.
Accurately log and maintain tracking references to support reporting and performance analysis.
Deliver a professional and courteous service to all stakeholders, in line with Arcus standards and processes.
Manage requests via phone, email, and other channels, responding within agreed KPIs and timescales.
Work as part of a shift rota, including early mornings, evenings, and one weekend day.
Collaborate with account management, field teams, planning, and internal departments to resolve escalations effectively.
Maintain clear, concise, and accurate system updates, ensuring all progress is documented.
Identify recurring issues and provide feedback to support root cause resolution and continuous improvement.
Monitor and action daily SLA reports, ensuring work orders are allocated and completed on time.
Take ownership of the end-to-end work order lifecycle to ensure successful delivery.
Provide feedback on contractor performance to support KPI management and improvement.
Accurately record all activity within Arcus systems, using effective triaging to allocate work orders correctly first time.
Monitor incoming communications to ensure all requests are actioned and stakeholders kept informed within SLAs.
Follow all Arcus procedures to achieve the best outcomes for customers and the business.
Liaise with subcontractors and field teams to ensure scheduled works are completed within agreed service levels.
Prioritise workload effectively based on business needs, highlighting risks and managing critical tasks.
Provide clear and timely updates to senior management and stakeholders on escalations and incidents.
Complete incident reports and proactively engage contractors to minimise disruption and restore operations quickly.

Knowledge & Skills

Strong administrative and time management skills
Effective communication skills, both written and verbal, with the ability to engage a wide range of stakeholders
A strong customer service focus, with a commitment to delivering high standards
A collaborative team player with excellent interpersonal skills, able to work independently and use initiative
Ability to understand the impact of changes and adopt effective working practices
Excellent listening skills, with confidence to question and clarify information
Proficient in Microsoft Office (Word, Excel, PowerPoint desirable)
High level of accuracy and attention to detail
Ability to work to deadlines in a fast-paced environment
Strong organisational and prioritisation skills

For this role you’ll have experience of working within a fast-paced time pressured customer service role, within any industry and sector!

In return for your hard work we would offer you:

Salary: £27,164 per annum, depending on experience
4% bonus, subject to achievement of targets
25 days annual leave + Bank Holidays.
Group personal pension scheme of matched contributions between 5% and 6%
Life Assurance
Funded Training Sponsorship Scheme
Discounts, vouchers, and financial aid programs

At Arcus we are passionate about individual development which is why we are proud to offer industry leading Learning & Development opportunities to all our staff across our organisation

To be considered for this position please submit your application via the 'apply' button.

Pay: £25,000.00-£30,000.00 per year

Quick apply

Refine Your Search

customer resolutions jobs in birmingham, eng

Customer Resolutions Coordinator

Internal Sales/Customer Service

Customer Service Advisor

Customer Service Consultant

Aftersales Advisor

Operational Lead

Membership Support Advisor - 6 MONTH FTC

Customer Service Advisor

Complaints Coordinator

Watch Repairs Administrator

Accounts Assistant (Accounts receivable)

Customer Service Specialist

App Support Analyst

Customer Experience Professional

Operations Co-ordinator

Field Service Administrator

Customer Support Agent

Tier 1 Complaints Officer

IT Applications Support Analyst

Field Service Coordinator

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