Customer service advisor claims Work, Jobs in Birmingham, Eng (with Salaries)

Customer Service Advisor - Claims
Homeserve —Walsall
- £28,000 a year
- 12 hour shift
- Hybrid work
- Computer literacy
- Computer skills
- Free parking
- Employee assistance programme
Quick apply
2d
Aftersales Advisor
BCA —Wolverhampton
- £14.11 an hour
- Monday to Friday
- Organisational skills
- Communication skills
- Employee assistance programme
- Employee discount
Quick apply
Customer Sales Advisor
Halfords —Shirley
- £10.85 - £12.71 an hour
- Part-time
- Customer service
- Retail sales
- Store discount
- Health & wellbeing programme
4d
Customer Services Advisor
Halfords —Walsall
- £11.05 - £12.91 an hour
- Part-time
- Customer service
- Retail sales
- Employee assistance programme
- Employee discount
4d
Customer Service Advisor
Halfords —Wolverhampton
- £29,310 - £34,440 a year
- Full-time
- Customer service
- Computer literacy
- Computer skills
- Annual leave
- Employee discount
5d
Parts Advisor
Arnold Clark —Bilston
- £30,500 - £42,500 a year
- Customer service
- Computer literacy
- Computer skills
- Employee discount
Quick apply
Presales Consultant
Civica —Dudley
- Hybrid work
- Annual leave
- Referral programme
Quick apply
Associate Surveyor - Asset Experience Associate
JLL —Birmingham
- Sales
- Contracts
- Budgeting
Saturday Retail Sales Advisor
Brewers Decorator Centres —Minworth
- £13.48 an hour
- Customer service
- Communication skills
- Employee assistance programme
4d
Associate Surveyor - Asset Experience Associate
NAA-Jones Lang LaSalle Resources —Birmingham
- Full-time
- Sales
- Contracts
- Budgeting
Quick apply
Centre Manager
Halfords —Sutton Coldfield
- £36,935 - £50,300 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Team management
- Employee assistance programme
- Employee discount
6d
Facilities Manager
NAA-Jones Lang LaSalle Resources —Worcester
- Full-time
- Contracts
- Budgeting
- In-person
Quick apply
Motorcycle Parts Advisor
DMC Moto Birmingham —Birmingham
- £20,500 - £29,000 a year
- Weekend availability
- Management
- Customer service
- In-person
- Free parking
- Employee discount
Quick apply

More jobs to discover

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Aftersales Advisor
BCA —Wolverhampton
Provide a professional front-of-house service to customers and site visitors. Support buyers by resolving queries and complaints in a timely and effective…
£14.11 an hour
Quick apply
Luxury Showroom Sales Advisor
Quorn Stone —Birmingham
Guiding customers through the sales process from enquiry to purchase. Working within a fast-paced and collaborative environment, you will guide customers…
£26,000 - £28,000 a year

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Customer Service Advisor - Claims

Homeserve -
Walsall

Quick apply

Job details

Permanent
£28,000 a year
2 days ago

Benefits

Free parking
Cycle to work scheme
Company pension
Tech scheme
Employee assistance programme
Employee discount
Paid volunteer time
On-site parking

Qualifications

Computer literacy
Computer skills
Customer support
Customer interaction

Full job description

About The Role

HomeServe is currently recruiting for Customer Service Advisors to join our busy and fast-paced Claims Department at our Walsall site (WS2 7BN).

Salary: £28,000 per year, with opportunities to progress and build your career as you grow with HomeServe

Contract: Permanent, full-time (40 hours per week)

You’ll work 8.5-hour shifts within our operating hours of 7am to 10pm, Monday to Sunday (including Public Holidays), giving you variety and flexibility in your working week.

This is a fully flexible Contact Centre role, following a 12-week rotating shift pattern. We’ve designed our rota with work-life balance in mind, so you’ll have no more than:

2 out of 12 weeks where shifts finish between 8pm and 10pm
3 full weekends worked across the 12-week cycle

Where will I work?

You’ll start your journey with us based full-time at our Walsall office during your probation period, giving you the opportunity to fully settle into the role and be supported by your team.

Once you’ve successfully passed probation, you’ll move onto our hybrid working model, currently 2 days at home and 3 days in the office. Wherever possible, we’ll also aim to schedule late shifts and weekend hours to be worked from home, helping you maintain a great balance between work and home life.

About You

Who is HomeServe looking for?

We’re looking for enthusiastic and empathetic individuals to join our team as Claims Advisors. In this role, you’ll be part of a vibrant, supportive team, helping customers with both claims and general service enquiries. You’ll take the time to understand each customer’s needs, whether that’s progressing a claim or resolving a query, and aim to provide the right solution first time.

For example, if a customer’s boiler breaks down, you’ll take ownership from the outset - handling the claim, organising an engineer visit, and ensuring the issue is resolved as quickly and smoothly as possible. You’ll also support customers with a wide range of everyday queries, making sure they feel supported whenever they reach out to us. With ongoing training, you’ll develop strong knowledge of our products, systems, and regulatory processes, enabling you to deliver a confident, seamless experience across every interaction.

To join us as a Claims Advisor, you do not need a specific background or qualifications. All we ask is that you have some previous customer service experience and the following attributes:

Resilient – able to stay calm and professional in challenging situations
A great listener, who can understand what our customers need
Eager to learn all about our products and processes
Dedicated to providing excellent customer service
Detail-focused, so you can follow our processes correctly
Able to use a computer, so you can get to grips with our software and systems
Someone who enjoys working in a fast-paced, supportive, and fun environment

We will teach you everything else. Our comprehensive training programme is designed to set you up for success. This is a fantastic opportunity to join a growing business and start building your career, with hands-on support, ongoing training, and great rewards along the way.

About Us

What can HomeServe offer me?

22 days' holiday (rising to 25), with the opportunity to buy extra days. Plus, take 2 paid days to volunteer for a charity of your choice
Access to hundreds of discounts via ORB – Our Recognition & Benefits platform, plus interest-free tech purchasing, Salary Finance, mortgage advice, and more (subject to eligibility)
Free HomeServe policy – giving you peace of mind at home
Pension scheme to support your future
Health & wellbeing benefits including Paycare for Work, Virtual GP access, Will Writing support, Care Concierge, and our Employee Assistance Programme
Free onsite parking and great links to local public transport
Cycle to Work Scheme
Free toast and refreshments to keep you fuelled throughout the day

Who is HomeServe?

With over 30 years’ experience in looking after UK homes, HomeServe is one of the country’s leading home assistance providers. From home cover and new boilers to one-off repairs, we are always looking for ways to deliver better care to our customers.

Our expert teams are here to help with plumbing and drainage, boilers and heating, electrics, and even kitchen appliances. Whether it is a scheduled service, a one-off repair, or a full installation, our Home Experts are ready to get the job done – quickly, safely, and with care.

What happens next?

If your CV is shortlisted, we will email to arrange a call with you to discuss your application further.

In-Person Interviews have begun, and if you are offered and accept the role, your induction training will start on 5th October 2026.

Quick apply

Refine Your Search

customer service advisor claims jobs in birmingham, eng

Customer Service Advisor - Claims

Aftersales Advisor

Customer Sales Advisor

Customer Services Advisor

Customer Service Advisor

Parts Advisor

Presales Consultant

Associate Surveyor - Asset Experience Associate

Saturday Retail Sales Advisor

Associate Surveyor - Asset Experience Associate

Centre Manager

Facilities Manager

Motorcycle Parts Advisor

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