customer support manager Work, Jobs in birmingham, eng (with Salaries)

Business Support Administration Manager
Berkley Care Group —Leamington Spa
- £42,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Employee assistance programme
- Employee discount
Customer Service Delivery Manager
Technical Drive Ltd —Bromsgrove
- Up to £40,000 a year
- Full-time
- Customer service
- Presentation skills
- Contracts
Quick apply
Customer Relationship Manager
nGeneration —Tipton
- £32,000 a year
- Full-time
- Microsoft Word
- Hospitality
- Microsoft Excel
Quick apply
Customer Support Manager
SF-Partner Hiredonline —Whoberley
- £40,000 a year
- Remote
- Customer service
- Analysis skills
- Continuous improvement
12d
Customer Engagement Manager
GreenSquareAccord —Birmingham
- £38,000 a year
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
14d
Manager of Dedicated Implementations - EMEA
Ashby —Birmingham
- £90,000 - £120,000 a year
- Full-time
- Remote
- Project management
- Travel
- Leadership
ZARA BIRMINGHAM DEPUTY STORE MANAGER
INDITEX —Birmingham
- Full-time
- Customer service
- Leadership
Quick apply
2d
Assistant Manager - Acocks Green
BoyleSports —Birmingham
- £13.20 an hour
Quick apply
Counter Manager - Birmingham Fort Dunlop
Benefit Cosmetics UK —Birmingham
- Part-time
- Management
- Sales
- Annual leave
- Referral programme
Assistant Manager - Erdington The Green
BoyleSports —Birmingham
- £13.20 an hour
Quick apply
14d
Assistant Manager
Farmfoods —Smethwick
- £31,449.00 - £32,648.16 a year
- Weekend availability
- Management
- Employee discount
- Gym membership
Quick apply
12h
Major Incident Capability Manager
National Highways —Birmingham
- £47,410 - £54,210 a year
- Full-time
- Continuous improvement
- Leadership
- Communication skills
13d
Housing Manager
Birmingham City Council —Birmingham
- £45,091 - £51,356 a year
- Full-time
- Remote
- Leadership
- Communication skills
- Negotiation
5d
Customer Support Manager
Momentus —Birmingham
- Remote
- Hospitality
- Management
- SQL
Quick apply
Assistant Manager
Starbucks —Birmingham
- Part-time
- Leadership
- Store discount
- Employee assistance programme
Delivery Team Leader (fixed term)
CIPP —Solihull
- Up to £30,000 a year
- Full-time
- Hybrid work
- Management
- Customer service
- English
- Free parking
- Store discount
Quick apply
5d
Junior Account Manager
Limegreen Marketing —Birmingham
- From £28,500 a year
- Full-time
- Management
- Sales
- Marketing
- Free parking
- Health & wellbeing programme
Quick apply
12d
CDD Operations Manager - Onboarding
Worldpay (UK) Limited —Birmingham
- Rotating shift
- Hybrid work
- Bachelor's degree
- Continuous improvement
- Leadership
Quick apply
5d
Shift Manager
Wingstop UK - Birmingham —Birmingham
- £13.75 an hour
- Part-time
- Leadership
- Restaurant
- Communication skills
- Employee discount
Quick apply
12d
Warehouse Manager
Furniture Village —Wednesbury
- £41,000 - £45,100 a year
- Full-time
- Employee discount
Quick apply

I want to receive the latest job alerts for customer support manager in birmingham, eng

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Business Support Administration Manager

Berkley Care Group -
Leamington Spa

Apply Now

Job details

Full-time
£42,000 a year

Benefits

Cycle to work scheme
Employee assistance programme
Employee discount
Sick pay

Qualifications

Microsoft Word
Microsoft Excel
Microsoft Outlook
Customer service
Financial report writing
Administrative experience
Business development
Human resources
Communication skills

Full job description

About the Position:

£42,000 salary, free meals on shift, plus lots of great benefits!

Find your place and make a difference as a Business Support Administration Manager at Berkley Care

Are you an experienced Home Administrator or Business Administration Manager with excellent communication skills? Do you have experience in business development and customer service and would love to use your skills in a care environment? If you answered yes, then taking the first step in your career as a Business Support Admin Manager with Berkley Care Group could be the right move for you.

A Top Employer 2026

For the third year running, Berkley Care is the only UK luxury care home provider to be recognised in this year’s Top Employer Awards for going above and beyond when it comes to employee well-being and development. This award is given in recognition of the group’s commitment to creating a nurturing, inclusive and supportive work environment, where the culture is warm and encouraging.

As a Business Support Administration Manager you’ll support the General Manager in the smooth daily running of the home, leading the reception team and ensuring all administrative and front‑of‑house duties are delivered to a high standard. You’ll act as the primary liaison with Berkley Concierge, maintaining proactive daily communication within agreed SLAs to manage the enquiry‑to‑admissions pipeline. You’ll coordinate and tailor show rounds, ensure the home is presented impeccably, and provide structured feedback after each visit and assessment. You’ll manage the full admissions process, including booking assessments, preparing and issuing all contractual documentation, completing affordability checks, coordinating move‑in days, and maintaining accurate CRM records. You’ll also oversee financial and people administration such as cash handling, reporting, payroll and holiday processes. As a culture champion, you’ll promote a strong ‘one team’ ethos, support occupancy monitoring, and embed Berkley Care Group’s values in everything we do.

What we are looking for:

An individual who is caring and has a compassionate nature
Someone who is determined, takes pride in finding solutions and uses their initiative
Calm under pressure and able to prioritise the needs of a variety of people

Essential requirements:

Previous experience in a similar administrative management or business support role
Proven ability to lead and manage a team, holding others accountable and supporting their development
Confidence with financial data, budgeting and basic financial reporting
Good commercial awareness
Experience of cash collection and/or managing debt
Knowledge of CQC requirements in relation to administrative duties
High attention to detail, particularly around contractual, HR, financial and compliance documentation
Experience of safe recruitment practices including pre-employment checks and right to work compliance
Good understanding of HR and financial information systems and a commitment to data accuracy and integrity
Strong digital skills including Microsoft 365, particularly Word, Excel and outlook.
Excellent communication and interpersonal skills, with the ability to adapt style and approach for different audiences.
Strong influencing skills
Highly organised with a strong attention to detail and the ability to work on your own initiative.
Flexible and adaptable in a fast-paced, evolving environment.

What can you expect from us:

Free meals and drinks whilst at work
Monetary rewards for long service
Enhanced Maternity and Paternity Pay
Industry leading Company Sick Pay (for critical illness and clinically necessary surgery)
Access to a raft of benefits and discounts in hundreds of online and high street locations, plus a Blue Light Card
Cycle to Work Scheme
On-Demand Pay
Employee Assistance Programme plus a 24/7 GP Helpline
A luxury working environment
Excellent learning, development and training opportunities

Our recruitment process:

So, if you want a rewarding role as an Business Support Administration Manager in an environment where you’ll be valued for the person you are and where you’ll be appreciated and respected for what you can bring to the role, apply today. There is a two-stage interview process, one of which is a face-to-face in-person interview with the General Manager.

Equality, Diversity and Inclusion (EDI)

At Berkley Care Group, we are committed to providing EDI at all levels in our company. We recognise that employing people who have diverse talents, experiences and perspectives not only contributes to our success but also allows us to have a more exciting, innovative and creative workforce. Therefore, we are committed to creating an inclusive workplace that respects and values all individuals, including those who are Neurodiverse.

#INDHP

Apply Now

Refine Your Search

customer support manager jobs in birmingham, eng

Business Support Administration Manager

Customer Service Delivery Manager

Customer Relationship Manager

Customer Support Manager

Customer Engagement Manager

Manager of Dedicated Implementations - EMEA

ZARA BIRMINGHAM DEPUTY STORE MANAGER

Assistant Manager - Acocks Green

Counter Manager - Birmingham Fort Dunlop

Assistant Manager - Erdington The Green

Assistant Manager

Major Incident Capability Manager

Housing Manager

Customer Support Manager

Assistant Manager

Delivery Team Leader (fixed term)

Junior Account Manager

CDD Operations Manager - Onboarding

Shift Manager

Warehouse Manager

I want to receive the latest job alerts for customer support manager in birmingham, eng

Related Searches

Explore jobs in more locations

Jobseeker tools

Employer Tools

Browse

Stay Connected