Debt collection Work, Jobs in Birmingham, Eng (with Salaries)

Debt Collection Agent
Automoney Trust Limited —Redditch
- £26,000 - £30,000 a year
- Full-time
- Customer service
- English
- Data entry
- Life insurance
Quick apply
4d
Collections Advisor
Lovey —Birmingham
- £30,000 - £35,000 a year
- Full-time
- Organisational skills
- Financial services
- Communication skills
Quick apply
11d
Accounts Assistant (Accounts receivable)
HERMEQ —West Bromwich
- £30,000 - £35,000 a year
- Full-time
- Microsoft Excel
- Microsoft Office
- Administrative experience
Quick apply
Income Officer – Temporary Accommodation
Birmingham City Council —Birmingham
- £28,598 - £34,434 a year
- Full-time
- Microsoft Office
- Communication skills
- Negotiation
2d
Assessment and Recovery Apprenticeship
City of Wolverhampton Council —Wolverhampton
- £25,747 a year
- Full-time
- Hybrid work
- Customer service
- English
- Organisational skills
Credit Control Supervisor
Securitas Technology UK —Birmingham
- £30,000 - £35,000 a year
- Full-time
- Hybrid work
- Microsoft Excel
- Management
- Organisational skills
Quick apply
4d
Senior Credit Lead
OneAdvanced —Birmingham
- Mentoring
- IT
- Work from home
- Employee assistance programme
Credit Risk Policy Manager
HSBC Global Services Limited —Birmingham
- Full-time
- Communication skills
- Banking
- Time management
1d
Accounts Receivable Partnerships Manager
Aston University —Birmingham
- £38,784 - £46,049 a year
- Full-time
- Hybrid work
- Analysis skills
- University
- Annual leave
Finance Officer
Sense —Birmingham
- £31,103 a year
- Full-time
11d
Income Officer (Exchequer Services)
Redditch Borough Council —Redditch
- £29,540 - £32,061 a year
- Part-time
- IT
- Office experience
- Employee assistance programme
- Employee discount
10d
Collections Operations Manager, Adult Social Care
Birmingham City Council —Birmingham
- £54,495 - £64,811 a year
- Full-time
- Leadership
Credit Controller - 12m FTC
Stonegate Group —Solihull
- £30,000 a year
- Full-time
- Analysis skills
- Organisational skills
- Communication skills
- Annual leave
- Employee discount
Quick apply
Progression Officer
YMCA Heart of England —Birmingham
- £29,211 a year
- Full-time
- Preschool
- Communication skills
Quick apply
2d
Credit Controller
Pinsent Masons —Birmingham
- Full-time
- Microsoft Excel
- Microsoft Office
- Communication skills
Credit Control Team Leader
Rentokil Initial Group —Dudley
- £33,883 a year
- Full-time
- Hybrid work
- Supervising experience
- IT
- Leadership
- Relocation assistance
Quick apply
2d
Credit Controller (Client Finance - Birmingham)
BNP Paribas —Birmingham
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Annual leave
- Employee discount
Credit Controller
ASSA ABLOY —Solihull
- ERP systems
- Microsoft Office
- Analysis skills
Charges Officer
Redditch Borough Council —Redditch
- £32,061 - £35,412 a year
- Call to connect
- Analysis skills
- Annual leave
- Employee assistance programme
14d
Business Support Administration Manager
Berkley Care Group —Warwick
- £42,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Employee assistance programme
- Employee discount

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debt collection jobs near birmingham, eng

Debt Collection Agent

Automoney Trust Limited
Redditch

Quick apply

Job details

Full-time
£26,000 - £30,000 a year
4 days ago

Benefits

Company pension
Private medical insurance
Life insurance

Qualifications

Driving Licence
Customer service
GCSE
English
Data entry
Customer support
Phone etiquette
Communication skills

Full job description

MOTOR FINANCE CUSTOMER SUPPORT AGENTS REQUIRED IN REDDITCH

Are you looking for a rewarding career in financial services within a firm that offers investment in your future and clear progression in your development?

Do you want to join an entrepreneurial firm and help Automoney become the UK’s largest specialist HP provider by 2028?

Do you live within 30 minutes commute of Redditch and want to join an office team based environment?

What do we offer our Customer Support Agents?

Starting basic salary of £26,000 - £30,000 per annum
25 days holiday plus an extra day for every 5 years’ service (max 30 days);
Option to buy and sell holiday;
Company contributed pension of 8% with Standard Life;
Private medical health care with BUPA;
Death in service benefit.

Sound good? This could be the position for you, so read on for more details.

What does the Automoney Customer Support Agent job look like?

Automoney is one of the UK’s leading specialist HP providers based in Redditch, West Midlands. Our goal is to become the market leader in the UK by 2028.

You will work in a dedicated team responsible for the management of motor finance customers, primarily assisting those who have fallen into arrears but also providing a support service for general customer enquiries.

Our service is delivered entirely via telephone and online so to be successful you need strong skills in both oral and written communication, with customer interaction via telephone, SMS, letter and email, along with the desire to be a proactive team player.

The Company is committed to delivering an exceptional customer experience by providing excellent personal service through assessing each customer’s individual circumstances and providing the most suitable solution whilst working within a regulated environment.

You will join our highly successful customer support team which has considerable experience and is highly respected in the industry.

What are the main responsibilities?

As a Customer Support Agent, you will have a varied role, where your responsibilities will include:

1. Supporting customers from the onset of payment difficulties until rehabilitation;

2. Proactively contacting customers to discuss current arrears and establish dialogue;

3. Responding positively, empathetically and promptly to varied forms of customer contact;

4. Providing solutions by negotiating tailored treatments for each and every customer;

5. Completing income & expenditure assessments to demonstrate affordability of arrangements;

6. Using skills and knowledge to ask open questions and, if necessary, challenge information gained;

7. Acting with sensitivity and recognition of customers in potentially vulnerable positions;

8. Escalating cases to default and subsequently, if applicable, obtaining recovery of the vehicle;

9. Liaising with third parties throughout the arrears management process;

10. Acting as first point of contact for customer complaints and recording the details accurately;

11. Undertaking security checks and vehicle checks using various in-house and external search tools;

12. Maintaining consistency and adherence to strict Company policies and all regulatory guidelines.

What we look for from our Motor Finance Customer Support Agents

To help you consider whether this role is right for you these are the personal attributes, skills, qualifications and background that will help your application. For us, you must:

Be educated to a good standard of secondary education including C-grades in Maths and English;
Be driven and self-motivated;

· Be quick to establish rapport and effective in communicating with clients and introducers;

Have the ability to multi-task;
Be able to work towards and deliver to targets and deadlines;
Be able to deliver excellent customer service;
Be exceptionally well organised;
Share our values and attitudes;
Aspire to the highest professional standards.

What are we looking for in our successful applicants?

Experience in the specialist finance sector is preferred but not essential as you will receive full training. We want people with drive and the desire to deliver world-class customer service. That way we ensure that our customers have the best possible outcome and experience with Automoney.

Experience tells us that people from a collections, customer service, call centre or similar background adapt most quickly to working in a specialist HP lender like us.

However, most of all we are looking for people with great attitudes and great values. Thirty six years of experience tells us great collectors have our values in their souls and we cannot train that. Either you have it or you don’t. We want to recruit good customer support agents with the potential to become outstanding performers who consistently deliver world class service to each and every customer.

If you feel you are the right candidate for this role then we would love to hear from you! So if you are interested please click on APPLY as soon as possible.

Job Type: Full-time

Pay: £26,000.00-£30,000.00 per year

Benefits:

Company pension
Life insurance
Private medical insurance

Application question(s):

Are you within a 30 minute commute of Redditch?

Education:

GCSE or equivalent (required)

Experience:

customer service: 1 year (required)

Licence/Certification:

Driving Licence (required)

Work authorisation:

United Kingdom (required)

Work Location: In person

Quick apply

Refine Your Search

debt collection jobs in birmingham, eng

Debt Collection Agent

Collections Advisor

Accounts Assistant (Accounts receivable)

Income Officer – Temporary Accommodation

Assessment and Recovery Apprenticeship

Credit Control Supervisor

Senior Credit Lead

Credit Risk Policy Manager

Accounts Receivable Partnerships Manager

Finance Officer

Income Officer (Exchequer Services)

Collections Operations Manager, Adult Social Care

Credit Controller - 12m FTC

Progression Officer

Credit Controller

Credit Control Team Leader

Credit Controller (Client Finance - Birmingham)

Credit Controller

Charges Officer

Business Support Administration Manager

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