Desk team leader Work, Jobs in Birmingham, Eng (with Salaries)

Customer Service Advisor
HSBC Global Services Limited —Birmingham
- From £25,000 a year
- Full-time
- Hybrid work
- Customer service
- In-person
- Banking
- Annual leave
- Work from home
4d
Tier 1 Complaints Officer
Ministry of Justice —Birmingham
- £20,001 - £40,000 a year
- Part-time
- Hybrid work
- Customer service
- Microsoft Office
- Presentation skills
- Annual leave
- Employee discount
5d
Recruitment Assistant
Time etc Limited —Birmingham
- From £25,000 a year
- Full-time
- Hybrid work
- Human resources
- Recruiting
- Communication skills
- Health & wellbeing programme
- Work from home
Quick apply
1d
Human Resources (HR) Advisor - Midlands
Ministry of Justice —Birmingham
- £30,001 - £40,000 a year
- Part-time
- Hybrid work
- Microsoft Office
- Presentation skills
- Travel
- Annual leave
- Employee discount
5d
First Line Support Analyst
HCR —Worcester
- Customer service
- Driving
- Computer networking
- Annual leave
- Gym membership
Technical Support Team Leader
Gallagher —Warwick
- Customer service
- Communication skills
14h
Education Recruitment Team Manager
Operam Education Group —Stourbridge
- From £37,000 a year
- Full-time
- Mentoring
- Leadership
- Annual leave
- Sick pay
Quick apply
One Stop - Franchise Helpdesk Advisor
One Stop —Brownhills
- Full-time
- IT
- Cash handling
- Communication skills
5d
Recruitment Consultant (SAFS)
Operam Education Group —Stourbridge
- £26,500 - £33,500 a year
- Full-time
- Communication skills
- School
- Annual leave
- Sick pay
Quick apply
Facilities Assistant - Birmingham
St Basils —Birmingham
- £25,058 a year
- Part-time
- English
- Driving
5d
Service Delivery Manager
Shoosmiths —Birmingham
- Hybrid work
- Analysis skills
- IT
- Leadership
5d
Second Line Support Analyst
HCR —Worcester
- Azure
- Microsoft Outlook
- Customer service
- Annual leave
- Gym membership
Education Recruitment Consultant
Operam Education Group —Stourbridge
- £26,500 - £33,500 a year
- Temporary
- Communication skills
- Annual leave
- Sick pay
Quick apply
Service Desk Manager
wavenet —Solihull
- Full-time
- Management
- Team management
- Travel
Quick apply
Head of Operations
Pegasus Care —Birmingham
- £60,000 - £65,000 a year
- Full-time
- Management
- Supervising experience
- Travel
Quick apply
Facilities Assistant - Sandwell
St Basils —West Bromwich
- £25,058 a year
- Part-time
- English
- Driving
5d
Tramps Data & Systems Manager
Cushman & Wakefield —Birmingham
- Microsoft Excel
- English
- IT
Quick apply
12d
Senior NECC Officer
National Crime Agency —Birmingham
- £4,218 - £45,326 a year
- Part-time
- Hybrid work
- Analysis skills
- Presentation skills
- In-person
- Annual leave
1d
Compliance Administrator (Audit)
Royal Life Saving Society UK —Worcester
- £24,691 a year
- Full-time
- Customer service
- Microsoft Office
- Organisational skills
- Free parking
- Health & wellbeing programme
Quick apply
Operational Excellence (OpEx) Coach – EMEA
Redzone —Birmingham
- £70,000 - £85,000 a year
- Full-time
- Remote
- English
- Travel
- IT
Quick apply
22h

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Customer Service Advisor

HSBC Global Services Limited -
Birmingham

Apply Now

Job details

Full-time
From £25,000 a year
4 days ago

Benefits

On-site gym
Annual leave
Company pension
Work from home
Employee discount

Qualifications

Customer service
Banking

Full job description

Are you enthusiastic about delivering exceptional customer service? Do you excel at staying composed while communicating and solving problems to ensure customers feel supported? If so, join us as a Customer Service Advisor and enjoy all the rewards of working for one of the world’s leading banks.

As well as a salary starting from £25,000 for a 35-hour week you can expect two fixed pay increments of £750 each in your first year (the first after your 6 months’ probation, then at the end of your first year on completion of a competency assessment). We also offer an on-site gym, and ‘lunch on us’ scheme - not to mention an impressive range of company benefits including 25 days’ paid holiday (+ bank holidays), employee discounts and pension/healthcare schemes. We also provide hybrid working which gives you the best of both worlds.

You don’t have to bring us banking or even customer service experience, but there are essential skills that we look for:

Active listening: listen carefully, retain key details, and accurately understand our customers’ concerns.
Effective communication: clearly communicate information, ask the right questions, and ensure customers understand solutions.
Customer-centric mindset: always aim to deliver a quality service for our customers so they have a positive experience to ensure longer lasting relationships.
Empathy and support: understand the customer’s perspective and tailor your approach accordingly to support.
Resilience: remain calm when dealing with customer questions, competing priorities and a demanding workload.
Accountability: resolve customer queries in-line with policy and guideline.
Following Process: follow procedures or making appropriate escalations where necessary.
Digital Fluency: have confidence and a good capability with technology.

We can teach you everything else you need to know via our comprehensive training programme. This will be across 15 weeks to get you up-to-speed with your role, our systems, and products, and supported in our Academy where you’ll be taking your first live customer calls with the support of a peer coach. Our Training and Academy hours are Monday to Friday 9am-5pm and training and academy support will be 100% face-to-face in the office. Where possible we ask that you do not take any holidays during this time as this will be limited during this period and can be discussed further at interview. You must also be able to commit to the role for a minimum of 12 months.

Applications are open to UK Residents over the age of 18 currently with a valid right to work in the UK, we are unable to offer sponsorship for this role. This is a full-time position that requires you to work 35 hours per week. Please note if you are on a student visa that does not allow you to work 35 hours per week, unfortunately, we will not be able to progress your application.

Our application process consists of:

Online Contact Centre Skills Assessment
A telephone-based Recruiter Interview
Final face-to-face interview with the business and an online Values Based Assessment

Our Contact Centre is open between 6am to 11pm Monday to Sunday. We have a variety of working patterns created to suit you, including compressed shifts with up to 3 days off each week! For example: Monday to Friday 8am to 6pm one week, and then Monday, Wednesday, Thursday, and Sunday 8am-6pm the next. This shift offers an alternating pattern each week allowing you more freedom and flexibility on your days off. If successful in your application, an appropriate available shift pattern will be discussed with the team.

We operate a hybrid working environment, which means you will work at our office in Birmingham some of your time and then remotely from home. To be able to work from home, you will need to ensure you have a suitable office set up which includes a desk and a chair in a location which is free from the interruptions of day-to-day life. We will provide you with the technology required to do your role, but you’ll need to have a home Fibre Broadband connection with a minimum speed of 10MPS.

Being open to different points of view is important for our business and the communities we serve. At HSBC, we’re dedicated to creating diverse and inclusive workplaces - no matter their gender, ethnicity, disability, religion, sexual orientation, or age. We are committed to removing barriers and ensuring careers at HSBC are inclusive and accessible for everyone to be at their best. We take pride in being a Disability Confident Leader and will offer an interview to people with disabilities, long term conditions or neurodivergent candidates who meet the minimum criteria for the role.

If you have a need that requires accommodations or changes during the recruitment process, please get in touch with our Recruitment Helpdesk:

Email: [email protected]

Telephone: +44 207 832 8500

Apply Now

Refine Your Search

desk team leader jobs in birmingham, eng

Customer Service Advisor

Tier 1 Complaints Officer

Recruitment Assistant

Human Resources (HR) Advisor - Midlands

First Line Support Analyst

Technical Support Team Leader

Education Recruitment Team Manager

One Stop - Franchise Helpdesk Advisor

Recruitment Consultant (SAFS)

Facilities Assistant - Birmingham

Service Delivery Manager

Second Line Support Analyst

Education Recruitment Consultant

Service Desk Manager

Head of Operations

Facilities Assistant - Sandwell

Tramps Data & Systems Manager

Senior NECC Officer

Compliance Administrator (Audit)

Operational Excellence (OpEx) Coach – EMEA

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