guest experience manager Work, Jobs in birmingham, eng (with Salaries)

Duty Manager - Guest Experience
Albert's Schloss Birmingham —Birmingham
- £35,000 - £39,000 a year
- Full-time
- Hospitality
- Guest services
- Leadership
Quick apply
5d
Assistant Manager
Five Guys UK —Birmingham
- From £35,870 a year
- Weekend availability
- Quick service & fast food restaurant
- IT
- Leadership
- Employee assistance programme
- Employee discount
Estate Agent
The Property Experts —Solihull
- £8,400 a month
- Remote
- Sales
- Administrative experience
Guest Relation Manager
Leonardo Royal Hotel Birmingham —Birmingham
- Hotel
- Referral programme
Quick apply
7d
Workplace Experience Manager
CBRE —Birmingham
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Arena Supervisor | Gladiators Experience
Far and Beyond —Birmingham
- £16 an hour
- Weekend availability
- Supervising experience
Cinema Experience Manager
ODEON Cinemas —West Bromwich
- £15.55 an hour
- Weekend availability
- Hospitality
- Leadership
- Communication skills
- Employee discount
5d
Gym Floor Staff – New Premium Bodybuilding Gym.
TDM ENTERPRISES —Walsall Wood
- £24,397 - £40,000 a year
- Part-time
- Hospitality
- Management
- Sales
- Gym membership
Quick apply
FOH Supervisor | Gladiators Experience
Far and Beyond —Birmingham
- £16 an hour
- Weekend availability
- Supervising experience
Front of House Manager
The Forest Hotel, Bar and Restaurant —Solihull
- £28,000 - £32,000 a year
- Full-time
- Bilingual
- Hospitality
- Customer service
- Free parking
- Employee discount
Quick apply
8d
General Manager- Birmingham City FC
Levy —Birmingham
- Up to £70,000 a year
- Weekend availability
- Hospitality
- Leadership
- Communication skills
- Annual leave
- Employee assistance programme
Guest Service Manager
Holiday Inn Birmingham M6 J7 —Birmingham
- £28,000 a year
- Weekend availability
- Hotel
- Guest services
- Leadership
- Employee discount
Quick apply
8h
Guest Service Manager - Front Office
Reception - HBH Birmingham —Birmingham
- £29,950 a year
- Full-time
- Hospitality
- Hotel
- Communication skills
- Employee discount
Quick apply
12d
Deputy Manager
Slug And Lettuce —Birmingham
- £32,900 - £34,000 a year
- Full-time
- Employee discount
Quick apply
2d
ASSISTANT MANAGER
Shake Shack —Birmingham
- £31,000 - £32,000 a year
- Full-time
- Hospitality
- Management
- Supervising experience
- Employee assistance programme
- Employee discount
Quick apply
6d
Operation Manager
Admin - HBH Birmingham —Birmingham
- Full-time
- Hotel
- Organisational skills
- Leadership
Quick apply
16h
Reception Manager
The Ivy Temple Row Birmingham —Birmingham
- Full-time
- Hospitality
- English
- Restaurant
- Employee discount
Quick apply
Senior Hotel Guest Services Manager
NAM Rentals and Integrated Services —Birmingham
- £5,000 - £5,500 a month
- Full-time
- Hospitality
- Hotel
- Supervising experience
Quick apply
10d
Bar Manager (BOX)
Arc Inspirations —Birmingham
- £31,500 - £33,000 a year
- Full-time
- Hospitality
- Bar
- Management
- Paid training
- Employee discount
Quick apply
2d
Assistant Manager
Sticks'n'Sushi —Birmingham
- £40,000 - £44,000 a year
- Full-time
- Restaurant
- Employee assistance programme
- Employee discount
Quick apply
1d

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Duty Manager - Guest Experience

Albert's Schloss Birmingham -
Birmingham

Quick apply

Job details

Full-time
£35,000 - £39,000 a year
5 days ago

Benefits

Company pension

Qualifications

Hospitality
Guest services
Leadership
Communication skills
Hospitality management

Full job description

£35,000-39,000 per annum + up to 32% bonus per annum (paid quarterly)

Duty Manager – Guest Experience

Location:Albert's Schloss Birmingham

Salary:£35,000-39,000 per annum + up to 32% bonus per annum (paid quarterly)

At Albert's Schloss,we believe unforgettable guest experiences start with passionate people,brilliant energy,and operational excellence behind the scenes. We’re looking for a Duty Manager to focus on our Guest Experience; to lead the floor during peak service,champion hospitality standards,and help create exceptional moments for every guest who walks through our doors.

This role is perfect for someone who thrives in a fast-paced hospitality environment,has experience managing guest experience,is a whizz at reports and data and loves leading teams from the front,taking pride in making venues run smoothly,safely,and successfully.

What You’ll Be Doing

As Duty Manager – Guest Experience,you’ll play a key role in delivering outstanding hospitality while supporting the wider management team in the day-to-day operation of the venue.

Guest Experience & Service

Lead busy shifts as the acting Duty Manager,creating a positive and energetic atmosphere for guests and teams alike
Drive exceptional guest experiences through high standards of service and floor presence
Monitor guest feedback,resolve complaints professionally,and identify opportunities for improvement
Support venue-wide initiatives focused on enhancing service quality and guest satisfaction

Operational Excellence

Ensure all operational procedures,compliance checks,and cash handling processes are completed accurately
Carry out operational audits and maintain high standards across the venue
Support with managing PDQ systems,cash office reconciliation,and compliance administration
Maintain excellent standards of cleanliness,organisation,and safety throughout the venue

Team Leadership

Lead,coach,and motivate the team during shifts
Support the development of junior managers and supervisors
Foster a culture of professionalism,accountability,and continuous improvement
Be a visible and approachable leader for both guests and team members

Sustainability & Standards

Champion sustainable working practices within the venue
Support environmental initiatives and help reduce operational waste
Ensure safety and security procedures are followed,including lost property management and venue security standards

What We’re Looking For

Previous experience in a hospitality management or supervisory role
A confident and hands-on leader who leads by example
Strong organisational and problem-solving skills
Excellent communication and guest service skills
Experience handling guest feedback and resolving issues positively
Comfortable working in a fast-paced,high-volume environment
A passion for hospitality and creating memorable experiences

Rewards for your hard work

Competitive salary of £35,000–£39,000 per annum (depending on experience)
Bonus – earn up to 32% of annual salary (paid quarterly)
Guest experience monthly bonus
50% off at all Mission Mars venues for you and friends
Workplace pension scheme
Industry-leading training through Mission Mars Hospitality Management Academy
Invitations to major events including our annual Christmas Party & Awards,Summer BBQ and Annual Managers Conference
24/7 access to free,confidential mental health and wellbeing support
An independent culture where your ideas genuinely matter

We aim to respond to all applications within 7 days. No agencies please.

Albert’s Schloss is proudly part of Mission Mars. We’re committed to creating inclusive,exciting workplaces. If you need any reasonable adjustments during the recruitment process,contact us at [email protected].

Quick apply

Refine Your Search

guest experience manager jobs in birmingham, eng

Duty Manager - Guest Experience

Assistant Manager

Estate Agent

Guest Relation Manager

Workplace Experience Manager

Arena Supervisor | Gladiators Experience

Cinema Experience Manager

Gym Floor Staff – New Premium Bodybuilding Gym.

FOH Supervisor | Gladiators Experience

Front of House Manager

General Manager- Birmingham City FC

Guest Service Manager

Guest Service Manager - Front Office

Deputy Manager

ASSISTANT MANAGER

Operation Manager

Reception Manager

Senior Hotel Guest Services Manager

Bar Manager (BOX)

Assistant Manager

I want to receive the latest job alerts for guest experience manager in birmingham, eng

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