Head of customer management Work, Jobs in Birmingham, Eng (with Salaries)

Head of customer management
Warwick Nub News —Warwick
- Hybrid work
- No degree
- Leadership
- Communication skills
20h
Manager of Dedicated Implementations - EMEA
Ashby —Birmingham
- £110,000 - £165,000 a year
- Full-time
- Remote
- Project management
- Travel
- Leadership
- Annual leave
Head of Service – Housing Management
Birmingham City Council —Birmingham
- £66,627 - £85,845 a year
- Full-time
- No degree
4h
Head of Community Services (12-month FTC)
Bournville Village Trust —Birmingham
- £59,797.17 - £64,745.38 a year
- Weekend availability
- Hybrid work
- School
13d
Head of CSU
Walsall Council —Walsall
- £81,501 - £92,483 a year
- Full-time
- English
- Flexitime
Deputy Head of Operations
National Crime Agency —Birmingham
- £4,218 a month
- Part-time
- Hybrid work
- Project management
- Presentation skills
- Team management
- Annual leave
23h
Senior Manager, Supply Chain Operations - South
CHEP —Birmingham
- Full-time
- Hybrid work
- Travel
- Human resources
- In-person
- Employee assistance programme
Quick apply
Head of Business Systems
Helping Hands —Alcester
- £70,000 - £75,000 a year
Quick apply
9d
Head of Customer Retention
Culligan UK limited —Wolverhampton
- Full-time
- CRM software
- Leadership
- Free parking
- Employee assistance programme
Quick apply
Head of Field Sales (UK & Ireland)
Hozelock Ltd —Birmingham
- £65,000 - £70,000 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Excel
- Sales
- Free parking
- Annual leave
Quick apply
7d
Head of Branch Performance
Coventry Building Society —Coventry
- £126,000 a year
- Full-time
- Management
- Sales
- Leadership
5d
Customer & Clientelling support Manager
Selfridges —Birmingham
- Leadership
6d
Head of Corporate Risk
National Highways —Birmingham
- £68,930 - £82,380 a year
- Full-time
- Analysis skills
- Communication skills
14d
Head of Customer Activation
Open GI Limited —Worcester
- Management
- Analysis skills
- Team management
- Employee assistance programme
- Employee discount
Quick apply
Head of Brand & Content Strategy
Jara Finance Ltd —Birmingham
- £41,700 - £52,000 a year
- Full-time
- Hybrid work
- Marketing
- Analysis skills
- No degree
- Free parking
- Sick pay
Quick apply
Business Support Manager (Executive Assistant - Manager), Central Business Services
Deloitte —Birmingham
- Hybrid work
- Management
- Leadership
Head - Chief National Office
Homes England —Birmingham
- £59,631 - £69,548 a year
- Full-time
- Hybrid work
- Organisational skills
- Negotiation
- Annual leave
- Employee assistance programme
13d
Head of UK / Ireland
TVH Parts —Birmingham
- Management
- Travel
Head of AI impact
Government Commercial Agency —Birmingham
- £72,771 - £80,776 a year
- Full-time
- Presentation skills
- AI
- Annual leave
- Work from home
8d
Crew Performance Manager
easyJet —Birmingham
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
22h

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Head of customer management

Warwick Nub News
Warwick

Apply Now

Job details

Fixed term contract
20 hours ago

Qualifications

Customer relationship management
Relationship management
Leadership
Communication skills
Negotiation

Full job description

Where

Warwick

What

Call Centre / CustomerService

Type

Contract

Salary

Annual

Interim Head of Customer Management - Electricity Transmission

Location: Warwick, UK (Hybrid Working) Contract: Interim Assignment until 31 August 2026 Business Area: Electricity Transmission Salary: Competitive Day Rate

About the Role

The UK's journey to Net Zero is driving unprecedented demand for electricity transmission connections. As renewable generation, energy storage, data centres, interconnectors and major industrial customers seek access to the transmission network, the volume and complexity of customer projects continues to grow at pace.

We are seeking an exceptional Head of Customer Management to lead our customer strategy, stakeholder engagement and commercial performance across Electricity Transmission. This is a high-profile leadership role with responsibility for shaping the customer experience, influencing industry reform, and ensuring our connections process is fit for a Net Zero future.

Reporting into the senior leadership team, you will provide strategic direction across the business, championing a customer and stakeholder-centric approach while balancing the needs of individual customers with the long-term interests of the wider network and industry.

You will lead a highly skilled team responsible for managing customer relationships across the end-to-end connections journey, delivering licensed and unlicensed revenue targets, improving regulatory performance, and driving transformational change across the organisation and wider industry.

What You'll Be Doing

As Head of Customer Management, you will:

Develop and deliver Electricity Transmission's customer experience strategy and transformation roadmap.
Lead a team providing a seamless end-to-end customer experience across all customer projects and technologies.
Ensure customer insight and stakeholder feedback directly influence strategic priorities and operational decision-making.
Lead the management of customer escalations, concerns and complaints, ensuring timely and effective resolution.
Drive performance against regulatory incentives, including Quality of Connections and Timely Connections measures.
Ensure compliance with all relevant connection licence obligations.
Lead strategic relationships with key industry stakeholders including regulators, system operators, government bodies, trade associations and major customers.
Represent the business at senior industry forums, customer events and stakeholder meetings.
Lead industry-wide collaboration to reform and modernise the connections process, ensuring it supports the transition to Net Zero.
Drive the adoption of digital tools, systems and new ways of working that improve customer outcomes and operational efficiency.
Oversee the delivery of licensed connection projects and growth of the unlicensed revenue portfolio, including consultancy, capital and maintenance services.
Ensure strong collaboration across the wider organisation to deliver outstanding customer outcomes and commercial value.
Champion a culture of continuous improvement, innovation and customer focus across the business.

What We're Looking For

You'll be an experienced senior leader with a proven track record of delivering customer, commercial and transformation outcomes within a complex and highly regulated environment.

Essential Experience

Degree qualified or equivalent professional experience.
Significant experience in customer management, stakeholder engagement and relationship management.
Strong commercial leadership experience, including managing major customer relationships and contractual performance.
Demonstrable success leading large-scale business transformation and change programmes.
Experience leading cross-functional teams within large, complex organisations.
Extensive experience influencing and engaging executive-level stakeholders.
Strong understanding of customer experience strategy, performance improvement and organisational change.
Experience using data, insight and customer intelligence to inform strategic decision-making.
Proven ability to build trusted relationships across internal and external stakeholder groups.
Excellent communication, influencing and negotiation skills.

Desirable Experience

Deep knowledge of the UK energy sector and electricity transmission industry.
Understanding of energy regulation, market arrangements and future industry developments.
Experience working with regulators, government bodies and industry forums.
Knowledge of RIIO frameworks, customer incentive mechanisms and stakeholder engagement requirements.
Experience delivering digital transformation programmes.

We use generative AI tools to support our candidate screening process. This helps us ensure a fair, consistent, and efficient experience for all applicants. Rest assured, all final decisions are made by our hiring team, and your application will be reviewed with care and attention.

Pontoon is an employment consultancy. We put expertise, energy, and passion into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an all-encompassing environment that helps them thrive.

Candidates will ideally show evidence of the above in their CV to be considered.

Please be advised if you haven't heard from us within 48 hours then unfortunately your application has not been successful on this occasion, we may however keep your details on file for any suitable future vacancies and contact you accordingly.

Pontoon is an employment consultancy and operates as an equal opportunity's employer.

Please email me

Apply Now

Refine Your Search

head of customer management jobs in birmingham, eng

Head of customer management

Manager of Dedicated Implementations - EMEA

Head of Service – Housing Management

Head of Community Services (12-month FTC)

Head of CSU

Deputy Head of Operations

Senior Manager, Supply Chain Operations - South

Head of Business Systems

Head of Customer Retention

Head of Field Sales (UK & Ireland)

Head of Branch Performance

Customer & Clientelling support Manager

Head of Corporate Risk

Head of Customer Activation

Head of Brand & Content Strategy

Business Support Manager (Executive Assistant - Manager), Central Business Services

Head - Chief National Office

Head of UK / Ireland

Head of AI impact

Crew Performance Manager

I want to receive the latest job alerts for head of customer management in birmingham, eng

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