information technology Work, Jobs in birmingham, eng (with Salaries)

Onsite IT Support Analyst - 1st/2nd line
Tetra Tech —Birmingham
- Travel
- In-person
- Communication skills
13d
Helpdesk Coordinator - FTC 12 months
WORD360 Language Services —Birmingham
- £25,000 a year
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Annual leave
- Gym membership
Facilities Helpdesk Operator
Equans —Smethwick
- Full-time
- Microsoft Word
- Microsoft Excel
- Word processing
- Annual leave
- Employee assistance programme
Service Desk Analyst / IT Support Help Desk Technician
nGeneration —Tipton
- £27,178 a year
- 12 hour shift
- Hospitality
- Microsoft Excel
- IT
- Annual leave
Quick apply
IT Support Engineer
Aston University —Birmingham
- £31,236 - £36,636 a year
- Full-time
- University
- No degree
- IT
- Annual leave
9d
IT Service Desk Analyst
Secure Trust Bank —Solihull
- £28,000 - £32,000 a year
- Windows
- IT
- Financial services
- Annual leave
Full Stack Lead Developer - UX/UI Focused (Web and Digital) - IT Services - 100938 - Grade 8
University of Birmingham —Birmingham
- £47,389 - £63,606 a year
- Full-time
- Azure
- DevOps
- University
- Sick pay
IT Support Analyst
NFP Corp —Bromsgrove
- Hybrid work
- Customer service
- Windows
- Bachelor's degree
- Annual leave
- Employee discount
IT Field Engineer
BCA —Birmingham
- Monday to Friday
- Travel
- Computer networking
- IT
- Employee assistance programme
Quick apply
12d
IT Technician
CBW Group Holdings —Redditch
- £45,000 a year
- Full-time
- Azure
- Scripting
- SharePoint
2d
IT Support Specialist
Arthrex —Birmingham
- Full-time
- Hybrid work
- Customer service
- English
- Windows
- Annual leave
Junior IT Support Technician
yes computers limited stourbridge —Stourbridge
- From £24,785 a year
- Full-time
- Azure
- Travel
- Scripting
Quick apply
12h
IT Technician
Pipe Dream Fittings —Dudley
- £32,000 - £37,000 a year
- Full-time
- Hybrid work
- APIs
- Linux
Quick apply
3d
1st Line IT Support / Admin
Carter Thermal Industries —Stechford
- £17,000 - £26,000 a year
- Full-time
- Software troubleshooting
- Customer service
- IT
- Free parking
- Life insurance
Quick apply
2d
IT Helpdesk Coordinator
Inspired Thinking Group (ITG) —Birmingham
- Full-time
- Hybrid work
- Microsoft Excel
- Microsoft Outlook
- Organisational skills
- Employee assistance programme
- Employee discount
Quick apply
13d
ERP Systems Analyst
West Midlands Combined Authority —Birmingham
- £43,049 - £47,791 a year
- Part-time
- ERP systems
- System design
- Analysis skills
- Annual leave
- Employee discount
6d
IT System Administrator
Blessed William Howard Catholic High School —Stafford
- £35,412 a year
- Full-time
- School
13d
IT Director – UK
Tony Gee and Partners LLP —Birmingham
- Hybrid work
- Computer Science
- IT
- Leadership
- Annual leave
- Employee assistance programme
Head of IT
GT Stewart Limited —Birmingham
- £53,000 - £55,000 a year
- Hybrid work
- IT
- Leadership
- Communication skills
Quick apply
1d
IT Manager
Emixa —Solihull
- Full-time
- AWS
Quick apply

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Onsite IT Support Analyst - 1st/2nd line

Tetra Tech -
Birmingham

Apply Now

Job details

13 days ago

Qualifications

IT support
Communication skills

Full job description

Onsite IT Support Analyst - 1st/2nd line

Join a busy technical environment where your support, initiative and customer focus will help keep the business connected, productive and ready for action.

Purpose & Scope of the Role

As an Onsite IT Support Analyst, you will provide first and second line IT support across the two Birmingham offices, acting as a trusted on-site presence. This is a practical, office-based role for someone who enjoys being close to the business, resolving issues quickly and improving the day-to-day technology experience for end users. You will also support the wider Service Desk, via tickets and phone, when demand allows - helping to maintain a responsive and efficient service.

Your Impact in this position

You will be the sole IT contact for local colleagues, delivering fast, effective support across hardware, software, printers, network connectivity and meeting room technology. You will be part of a larger IT team of 20 people in the UK with support, career advancement and team collaboration available to you. This is a great opportunity for someone at the early stages of their career looking to take a next step to a role with standalone responsibility. You will carry out regular checks, keep devices and spaces running smoothly, support new starter setup, and contribute to local IT projects, office moves and improvements.

Core Capabilities

Customer Focus: Provide a professional, friendly and responsive service that gives users confidence in IT support.
Technical Troubleshooting: Diagnose and resolve issues across Windows devices, Microsoft 365, printers, laptops, docks and AV equipment.
On-Site Support Delivery: Act as a visible and reliable presence in the office, ensuring meeting rooms, server rooms and end-user spaces are well maintained.
Service Desk Collaboration: Work closely with the wider team to manage tickets, update records accurately and escalate where needed.
Ownership and Proactivity: Spot recurring issues, suggest improvements and take responsibility for keeping service levels high.

Skills, Qualifications And Experience

Experience in a first or second line IT support. Strong communication skills and a customer-first approach. You will be confident working independently, prioritising workload and supporting users in a busy office environment.

Working Environment

This is a fully office-based role in Birmingham offices with occasional travel to Shrewsbury and Dunston as required. The role is best suited to someone who enjoys being present on site, working closely with colleagues and responding to business needs in a flexible, hands-on way.

#LI-CM1 #LI-ONSITE #TTRPC

Why join Tetra Tech?

Tetra Tech is a leading provider of consulting and engineering services working across the full project lifecycle worldwide. We have a wide range of expertise across our teams, providing a global support network with a personalised approach to client relationships to better understand where we can add value. We provide a collaborative environment that supports individual performance, innovation, and creativity.

We support public and private sector clients on local, national, and international projects to deliver sustainable and resilient solutions. Our operations in the UK, Ireland, and the Netherlands include more than 6,000 employees who are Leading with Science® to solve our clients’ most complex problems.

In alignment with the Equality Act 2010, we will make reasonable adjustments to support candidates and employees requiring additional arrangements. This could include adaptations to work schedules, training approaches, or the physical workspace. Please inform us if you need any accommodations during the recruitment process or in your day-to-day role.

Recruitment Agencies

We have a Preferred Supplier List of trusted partners to assist us when required and do not acknowledge any speculative CVs or unsolicited candidate introductions from agencies not on this list and any submitted will be taken as a gift. Please refer to the careers page on our website if you require any further information.

Apply Now

Refine Your Search

information technology jobs in birmingham, eng

Onsite IT Support Analyst - 1st/2nd line

Helpdesk Coordinator - FTC 12 months

Facilities Helpdesk Operator

Service Desk Analyst / IT Support Help Desk Technician

IT Support Engineer

IT Service Desk Analyst

Full Stack Lead Developer - UX/UI Focused (Web and Digital) - IT Services - 100938 - Grade 8

IT Support Analyst

IT Field Engineer

IT Technician

IT Support Specialist

Junior IT Support Technician

IT Technician

1st Line IT Support / Admin

IT Helpdesk Coordinator

ERP Systems Analyst

IT System Administrator

IT Director – UK

Head of IT

IT Manager

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