Junior support engineer Work, Jobs in Birmingham, Eng (with Salaries)

3rd Line Support Engineer
wavenet —Shirley
- Full-time
- Azure
- Windows
- Continuous improvement
- Annual leave
- Employee assistance programme
Quick apply
Graduate / Junior Sales Engineer
Air Technology Systems Ltd —Bromsgrove
- £30,000 - £36,000 a year
- Full-time
- Hybrid work
- CRM software
- Engineering
- Master's degree
- Free parking
- Annual leave
Quick apply
Trainee Energy Consultant
hireful —Coventry
- £25,000 - £28,000 a year
- Full-time
- Hybrid work
- Engineering
- Organisational skills
- Communication skills
Quick apply
9d
Threat Analyst
SCC —Birmingham
- £35,000 a year
- Monday to Friday
- Hybrid work
- Analysis skills
9d
Traffic Signals Engineer
Amey Ltd —Birmingham
- Full-time
- Annual leave
- Flexible schedule
Quick apply
17h
AWS Platform Engineer
Nonacus —Birmingham
- £40,000 - £50,000 a year
- Full-time
- Hybrid work
- Computer Science
- AWS
- Scripting
Quick apply
Backend Test Automation Engineer SDET
Acturis —Birmingham
- Full-time
- Hybrid work
- Bachelor's degree
Quick apply
Associate Project Controls Consultant
AECOM —Birmingham
- Full-time
- Hybrid work
- Management
- Databases
- Bachelor's degree
Software Developer, Digital Innovation, Tax and Legal
Deloitte —Birmingham
- Hybrid work
- Computer Science
- Bachelor's degree
- Mentoring
Associate Fire Engineer
Frankham —Birmingham
- Full-time
- Computer literacy
- Business development
- Computer skills
- Annual leave
- Work from home
Fire Alarm Service Engineer
Fire Safe Services Ltd —Birmingham
- Overtime
- Mentoring
Quick apply
Civil Engineer
Amey Ltd —Birmingham
- Temporary
- Civil engineering
- Master's degree
- Annual leave
- Flexible schedule
Quick apply
7d
Associate Fire Engineer
Frankham Consultancy Group —Birmingham
- Full-time
- Hybrid work
- Computer literacy
- Business development
- Team management
- Annual leave
Structural Engineer
AtkinsRéalis —Birmingham
- Full-time
- Hybrid work
- Engineering
- Travel
- Mentoring
MES Engineer
INDEFF —Birmingham
- Computer Science
- Engineering
- Travel
Civil Engineer, Water Projects
AECOM —Birmingham
- Full-time
- Hybrid work
- Civil engineering
- Engineering
- Master's degree
7d
Engineer
AtkinsRéalis —Birmingham
- Full-time
- Hybrid work
- Civil engineering
- Engineering
- Mentoring
Climate Consultant
Amey Ltd —Birmingham
- Engineering
- Business development
- Analysis skills
- Annual leave
Power Systems Engineer
Ethos —Birmingham
- Hybrid work
- Engineering
- Bachelor's degree
- Mentoring
- Gym membership
- Referral programme
Small Works Engineer
Fire Safe Services Ltd —Birmingham
- Overtime
- Communication skills
Quick apply

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3rd Line Support Engineer

wavenet -
Shirley

Quick apply

Job details

Full-time

Benefits

Annual leave
Employee assistance programme

Qualifications

Microsoft Windows Server
Technical troubleshooting
TCP
Cloud infrastructure
Azure
Incident management
Incident queue management
Mentoring junior staff
Ticket management
Microsoft Exchange
Windows
Network infrastructure
Firewall
Service restoration
Continuous improvement
Mentoring
IP networking
Customer support
VMWare
Customer interaction
Root cause analysis
Citrix
Microsoft Azure
Intune
Help desk

Full job description

Company Description

Wavenet is a UK‑based managed services provider delivering IT, cybersecurity, communications and connectivity solutions that evolve with our customers’ businesses.

Since 2000, we’ve helped organisations stay connected, secure and productive. We don’t just solve today’s problems — we design solutions that stand the test of time. By staying ahead of the technology curve, we give our customers confidence that their IT environment is ready for whatever comes next.

Customer success is at the heart of everything we do. We pride ourselves on delivering exceptional service, acting as a trusted extension of our customers’ teams and consistently providing a high‑quality, reliable customer experience.

Job Description

As a Senior Support Engineer, you’ll act as the final technical escalation point for complex incidents and problems. This is a true 3rd line role — you’ll be responsible for deep technical investigation, root cause analysis and driving permanent fixes, not just quick workarounds.

You’ll work across modern on‑prem, virtualised and cloud environments, supporting customers with a broad range of technologies. You’ll also play a key role in mentoring colleagues, improving service quality, and helping shape how we deliver support.

This role is based at our Solihull head office.

What You’ll Be Doing

Acting as the technical escalation point for 1st and 2nd line engineers
Owning and resolving complex incidents and problems through to completion
Providing expert support via tickets, telephone, email and remote access
Performing in‑depth troubleshooting across infrastructure, cloud and EUC platforms
Carrying out root cause analysis and recommending long‑term improvements
Managing and prioritising multiple issues while working within SLA commitments
Monitoring and responding to alerts generated by remote monitoring tools
Maintaining accurate documentation, knowledge articles and customer records
Identifying opportunities to reduce recurring incidents and improve service delivery
Supporting continuous improvement initiatives across tools, processes and standards

Communicating clearly with customers, translating technical detail into business‑friendly language

Qualifications

You’ll be an experienced support professional with a strong technical background and the confidence to take ownership of challenging issues.

Essential experience includes:

Proven experience in a senior / 3rd line IT support role, ideally within an MSP environment
Windows desktop and server operating systems
Microsoft 365 administration (Exchange Online, Intune, Entra ID/Azure AD)
Server administration (Active Directory, Group Policy, core infrastructure services)
Networking fundamentals: TCP/IP, DNS, DHCP, VLANs and VPN technologies
Firewalls, switches and general network devices
Virtualisation technologies (VMware, Hyper‑V or similar)
Microsoft Azure, including virtual desktops (AVD/WVD)
Citrix environments

Desirable (but not essential):

Experience with security tooling or security‑focused troubleshooting
Exposure to automation, scripting or infrastructure‑as‑code concepts
Mentoring or coaching junior engineers

Additional Information

At Wavenet, we offer more than just a job – we provide an exceptional environment and a wide range of benefits to support your success from day one. With us, you’ll enjoy a generous starting annual leave allowance, private medical coverage, discounted health plans, an eye care scheme, and comprehensive health and wellbeing programs, all backed by a dedicated in-house Wellbeing Team.

We believe in a strong work-life balance, rewarding your commitment with an additional day of annual leave each year, reaching up to 28 days. Here’s a closer look at what we offer:

Annual Leave: Begin your journey with 25 days of leave, increasing by one day per year up to 28 days – our way of saying thank you for your dedication.
Health & Wellbeing: Your wellbeing is a priority. Enjoy private medical coverage, discounted health plans, virtual GP access, an eye care scheme, and a comprehensive employee assistance programme, all supported by our internal Wellbeing Team.

Ready to join the UK’s largest managed service provider?

Apply today or contact our friendly Talent Acquisition Team for more information.

Quick apply

Refine Your Search

junior support engineer jobs in birmingham, eng

3rd Line Support Engineer

Graduate / Junior Sales Engineer

Trainee Energy Consultant

Threat Analyst

Traffic Signals Engineer

AWS Platform Engineer

Backend Test Automation Engineer SDET

Associate Project Controls Consultant

Software Developer, Digital Innovation, Tax and Legal

Associate Fire Engineer

Fire Alarm Service Engineer

Civil Engineer

Associate Fire Engineer

Structural Engineer

MES Engineer

Civil Engineer, Water Projects

Engineer

Climate Consultant

Power Systems Engineer

Small Works Engineer

I want to receive the latest job alerts for junior support engineer in birmingham, eng

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