Logistics coordinator, uk Work, Jobs in Birmingham, Eng (with Salaries)

Senior Customer Service Advisor
Etech Mobility UK Ltd —Birmingham
- £31,000 - £37,200 a year
- Full-time
- CRM software
- Customer service
- English
- Annual leave
Quick apply
11d
Family Services Contact Centre Agent 2
Ministry of Justice —Birmingham
- £20,001 - £40,000 a year
- Full-time
- Hybrid work
- Presentation skills
- Annual leave
1d
Management Trainee
Harbox Cox —Birmingham
- £28,000 - £32,000 a year
- Seasonal
- Business development
- Travel
- In-person
- Free parking
- Paid training
Quick apply
CSC Co-ordinator (Contact Centre)
M Group —Birmingham
- Computer literacy
- Computer skills
- Annual leave
- Employee assistance programme
Warehouse Operative Nights
Evri —Birmingham
- £13.70 - £20.55 an hour
- Overtime
- Annual leave
Security Officer
DPD Group UK —Oldbury
- £41,000 a year
- Full-time
- Customer service
- Analysis skills
- Communication skills
- Free parking
Quick apply
22h
Information Governance Administrator
Tamworth Borough Council —Tamworth
- £26,403 - £28,598 a year
- Full-time
- Remote
- English
- Administrative experience
- Organisational skills
1d
Client Relationship Manager (Full Time, 37.5 hours per week)
Auriga Services —Birmingham
- £40,000 a year
- Full-time
- Hybrid work
- Continuous improvement
- In-person
- Leadership
- Annual leave
Quick apply
Income Collection Officer
Pinnacle Group —Birmingham
- £33,000 - £35,000 a year
- Microsoft Word
- Travel
- Annual leave
- Employee assistance programme
Quick apply
11d
NOC Support Operative
Freightliner —Birmingham
- £34,293 a year
- Overtime
- Conflict management
- Data entry
- Communication skills
- Annual leave
- Employee assistance programme
8d
Security Officer
Mitie —Birmingham
- £12.91 an hour
- Annual leave
- Employee discount
UK - Shift Team Leader, Walsall ERF
Encyclis —Birmingham
- Full-time
- Schematics
- Computer literacy
- English
Operational Support Officer
HM Courts & Tribunal Service —Birmingham
- £20,001 - £30,000 a year
- Part-time
- Hybrid work
- Customer service
- Presentation skills
- Travel
- Annual leave
- Employee discount
13d
Television Licence Field Officer
Capita —Walsall
- £31,650 a year
- Weekend availability
- Computer literacy
- Communication skills
- Flexible schedule
Medical and Administration Officer (term-time plus 2 weeks)
West House School —Birmingham
- £14.13 - £14.44 an hour
- Full-time
- Medication administration
- Sales
- Databases
- Free parking
- Annual leave
Quick apply
6d
Delivery Driver/Branch Assistant
LKQ Corporation —Birmingham
- Full-time
- Continuous improvement
- Organisational skills
- Warehouse experience
- Annual leave
- Employee assistance programme
Immigration Services Officer (111957-0726)
University of Warwick —Coventry
- £35,608 - £46,049 a year
- University
- Continuous improvement
- Communication skills
Senior Customer Service Advisor
Barclays —Birmingham
- £27,700 a year
- Weekend availability
- Banking
- Life insurance
6d
Telephone Assistant
GT Stewart Limited —Birmingham
- £24,784.49 - £24,784.50 a year
- Monday to Friday
- Microsoft Office
- Administrative experience
- Supervising experience
Quick apply
14d
Team Member
Treetop Golf Birmingham —Birmingham
- £12.80 an hour
- 8 hour shift
- English
- Employee discount
Quick apply
6d

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logistics coordinator, uk jobs near birmingham, eng

Senior Customer Service Advisor

Etech Mobility UK Ltd
Birmingham

Quick apply

Job details

Full-time
£31,000 - £37,200 a year
11 days ago

Benefits

Annual leave
Company pension
On-site parking

Qualifications

Live chat
CRM software
Customer service call handling
Inbound customer enquiry call handling
Customer service
English
Complaint handling
Data entry
Customer interaction
Phone etiquette
Sales and customer service experience

Full job description

Etech Mobility, Birmingham (HQ)

Location: Birmingham, B8 1AU

£31,000 base on 40-hour patterns, pro-rata for the 48-hour pattern | + annual performance bonus (up to 10%) | Full-time, 9:00am–5:30pm | Possible patterns: Monday–Friday with at least 1 Saturday shift per month, 5-day rota Monday–Saturday, or Monday–Saturday (6 days)

About Etech Mobility

Etech Mobility is a UK mobility brand specialising in lightweight foldable electric wheelchairs. We sell primarily online, supported by showrooms in Birmingham and Glasgow, with additional locations planned. Our mission: making mobility affordable and empowering for everyone.

Online is our primary channel: most customers find us, research us and decide on us online. This role sits at the heart of that channel.

The role

You'll be a Customer Service Advisor at our Birmingham HQ, handling our online customer base across phone, email and chat. The work is genuinely 50/50: half is sales enquiries (helping new customers understand what they need and what to buy), half is post-sale support (resolving issues, returns, fault reports, warranty queries). Both flow through the same desk so customers get one point of contact, before and after the order.

Handle inbound phone, email and chat enquiries from prospective and existing customers
Discover what a buyer actually needs and guide them to the right product: chair, scooter or accessory
Convert enquiries into orders: specification, pricing, delivery and follow-up
Resolve post-sale issues: delivery problems, fault reports, returns, warranty queries
Coordinate with the workshop and warehouse on technical and dispatch escalations
Log every interaction in the CRM and helpdesk so the next contact has context
Follow up on warm leads who haven't yet bought, and check in on customers who recently did

You report to the Customer Service Manager.

Working pattern

Birmingham HQ-based, 9:00am to 5:30pm with a 30-minute unpaid break each day. Possible patterns, agreed before you start and consistent week to week:

Monday to Friday, with at least 1 Saturday rotated per month (5 days, 40 hours/week)
5-day rota across Monday to Saturday with one weekday off (40 hours/week)
Monday to Saturday (6 days, 48 hours/week, base pro-rated up by 20%)

Sunday is always off. Predictable schedule, life outside work.

What we're looking for

Calm, composed and empathetic by nature: our customers are often older, often anxious, and frequently making an emotional purchase
Comfortable with hard conversations: winning back frustrated customers, advising alternatives that reduce returns, taking a complaint and turning it around
Strong listener and discoverer: sales conversion in our niche comes from understanding the customer's needs in genuine conversation, not from sales technique
Customer-facing experience: phone, email or chat support, online retail, or any consumer-facing role where the conversation does the work
Good written English: half the day is email and chat
Comfortable with digital tools: phone systems, helpdesk / CRM, Shopify admin
Mobility or medical sector experience is a plus, not a requirement. We train product knowledge.

Compensation

On 40-hour patterns (Mon–Fri or Mon–Sat 5-day rota):

£31,000 starting base (Tier A), rising to £32,500 (Tier B) and £34,000 (Tier C) with tenure and proven performance
Realistic OTE at target: £34,100 (Tier A) rising to £37,400 (Tier C)

On the 48-hour pattern (Mon–Sat 6 days), base is pro-rated up by 20%:

£37,200 starting base (Tier A), £39,000 (Tier B), £40,800 (Tier C)
Realistic OTE at target: £40,920 (Tier A) rising to £44,880 (Tier C)

Applies to all patterns:

Annual performance bonus, up to 10% of base, awarded at your year-end review
28 days paid annual leave, pension auto-enrolment
Paid monthly via PAYE; bonus paid following the annual review

Career progression

Path: Senior Customer Service Advisor → Customer Service Manager. CS Manager band £35,000–£40,000 (OTE up to around £44,000). Progression is based on demonstrated performance across both sales and support sides.

Probation

Standard 3-month probation.

How to apply

Send your CV and a short cover note (one paragraph on why this role, why Etech Mobility) to [email protected]. Or apply via the LinkedIn / Indeed listing.

HQ address: Unit 9 Network Park Industrial Estate, Duddeston Mill Road, Birmingham, B8 1AU

We're hiring fast. We aim to move from application to offer within 1-2 weeks. The process is light: a CV review, a video call, and references if we proceed.

Pay: £31,000.00-£37,200.00 per year

Benefits:

On-site parking

Experience:

Inbound call: 5 years (required)
Sales: 5 years (required)
Customer service: 5 years (required)

Work Location: In person

Quick apply

Refine Your Search

logistics coordinator, uk jobs in birmingham, eng

Senior Customer Service Advisor

Family Services Contact Centre Agent 2

Management Trainee

CSC Co-ordinator (Contact Centre)

Warehouse Operative Nights

Security Officer

Information Governance Administrator

Client Relationship Manager (Full Time, 37.5 hours per week)

Income Collection Officer

NOC Support Operative

Security Officer

UK - Shift Team Leader, Walsall ERF

Operational Support Officer

Television Licence Field Officer

Medical and Administration Officer (term-time plus 2 weeks)

Delivery Driver/Branch Assistant

Immigration Services Officer (111957-0726)

Senior Customer Service Advisor

Telephone Assistant

Team Member

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