Operational excellence team leader Work, Jobs in Birmingham, Eng (with Salaries)

Duty Manager - Guest Experience
Albert's Schloss Birmingham —Birmingham
- £35,000 - £39,000 a year
- Full-time
- Hospitality
- Guest services
- Leadership
Quick apply
Store Manager
Aldi —Smethwick
- £52,910 - £69,000 a year
- Annual leave
Senior Manager, Supply Chain Operations - South
CHEP —Birmingham
- Full-time
- Hybrid work
- Travel
- Human resources
- In-person
- Employee assistance programme
Quick apply
Shift Operations Manager
TJX Europe —Walsall
- Weekends only
- Employee discount
Quality and Compliance Assurance Officer (Part-Time)
Para Group —Willenhall
- £40,000 a year
- Part-time
- Bachelor's degree
- In-person
- Communication skills
- Free parking
Quick apply
3d
General Manager
Sticks'n'Sushi —Birmingham
- £60,000 - £70,000 a year
- Full-time
- Restaurant
- Employee assistance programme
- Employee discount
Quick apply
12d
General Manager- Birmingham City FC
Levy —Birmingham
- Up to £70,000 a year
- Weekend availability
- Hospitality
- Leadership
- Communication skills
- Annual leave
- Employee assistance programme
Production Team Leader
JVM Castings (Worcester) Ltd —Worcester
- From £36,000 a year
- Full-time
- Management
- Supervising experience
- In-person
- Free parking
- Life insurance
Quick apply
6d
Operational Design Team Leader
Eco2Solar Ltd —Kidderminster
- £35,000 - £40,000 a year
- Full-time
- Hybrid work
- AutoCAD
- Team management
- Communication skills
- Health & wellbeing programme
- Annual leave
Quick apply
National Field Manager
Powerforce —Birmingham
- £42,000 a year
- Full-time
- Management
- Presentation skills
- Annual leave
- Employee discount
Warehouse Team Leader
InPost UK —Coventry
- £33,246.57 a year
- Leadership
- Communication skills
- Employee assistance programme
- Life insurance
Quick apply
11d
Operations Leader Metrology
The Manufacturing Technology Centre —Coventry
- £50,000 - £56,000 a year
- Full-time
- Hybrid work
- Project management
- Continuous improvement
- Leadership
Quick apply
Group Human Resources Manager
Spray Tanker Services Ltd —Featherstone
- £50,000 - £60,000 a year
- Full-time
- Microsoft Office
- Human resources
- Organisational skills
Quick apply
12d
Operations Manager
Advance Catering Group —Birmingham
- £45,000 - £50,000 a year
- Full-time
- Hybrid work
- Management
- Maintenance
- Organisational skills
- Free parking
- Health & wellbeing programme
Quick apply
2d
Regional Operations Manager Specialist Division
Midlands —Birmingham
- From £70,000 a year
- Full-time
Quick apply
General Manager
Sticks n Sushi —Birmingham
- £60,000 - £70,000 a year
- Full-time
- Restaurant
- Employee assistance programme
- Employee discount
4d
Hospitality Trainer- Birmingham Airport
Swissport International AG —Birmingham
- £15.72 an hour
- Weekend availability
- Hospitality
- Computer literacy
- English
- Free parking
- Employee assistance programme
10d
Education Centre Manager
Explore Learning —Birmingham
- £31,250 - £33,750 a year
- Full-time
- English
- Leadership
- Employee discount
- Referral programme
Head of Operations
FLTD Construction —Redditch
- £55,000 - £75,000 a year
- Full-time
- Management
- Communication skills
Quick apply
Social Work Team Leader
Coventry City Council —Coventry
- £45,091 - £52,413 a year
- Leadership

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Duty Manager - Guest Experience

Albert's Schloss Birmingham -
Birmingham

Quick apply

Job details

Full-time
£35,000 - £39,000 a year

Benefits

Company pension

Qualifications

Hospitality
Guest services
Leadership
Communication skills
Hospitality management

Full job description

£35,000-39,000 per annum + up to 32% bonus per annum (paid quarterly)

Duty Manager – Guest Experience

Location:Albert's Schloss Birmingham

Salary:£35,000-39,000 per annum + up to 32% bonus per annum (paid quarterly)

At Albert's Schloss,we believe unforgettable guest experiences start with passionate people,brilliant energy,and operational excellence behind the scenes. We’re looking for a Duty Manager to focus on our Guest Experience; to lead the floor during peak service,champion hospitality standards,and help create exceptional moments for every guest who walks through our doors.

This role is perfect for someone who thrives in a fast-paced hospitality environment,has experience managing guest experience,is a whizz at reports and data and loves leading teams from the front,taking pride in making venues run smoothly,safely,and successfully.

What You’ll Be Doing

As Duty Manager – Guest Experience,you’ll play a key role in delivering outstanding hospitality while supporting the wider management team in the day-to-day operation of the venue.

Guest Experience & Service

Lead busy shifts as the acting Duty Manager,creating a positive and energetic atmosphere for guests and teams alike
Drive exceptional guest experiences through high standards of service and floor presence
Monitor guest feedback,resolve complaints professionally,and identify opportunities for improvement
Support venue-wide initiatives focused on enhancing service quality and guest satisfaction

Operational Excellence

Ensure all operational procedures,compliance checks,and cash handling processes are completed accurately
Carry out operational audits and maintain high standards across the venue
Support with managing PDQ systems,cash office reconciliation,and compliance administration
Maintain excellent standards of cleanliness,organisation,and safety throughout the venue

Team Leadership

Lead,coach,and motivate the team during shifts
Support the development of junior managers and supervisors
Foster a culture of professionalism,accountability,and continuous improvement
Be a visible and approachable leader for both guests and team members

Sustainability & Standards

Champion sustainable working practices within the venue
Support environmental initiatives and help reduce operational waste
Ensure safety and security procedures are followed,including lost property management and venue security standards

What We’re Looking For

Previous experience in a hospitality management or supervisory role
A confident and hands-on leader who leads by example
Strong organisational and problem-solving skills
Excellent communication and guest service skills
Experience handling guest feedback and resolving issues positively
Comfortable working in a fast-paced,high-volume environment
A passion for hospitality and creating memorable experiences

Rewards for your hard work

Competitive salary of £35,000–£39,000 per annum (depending on experience)
Bonus – earn up to 32% of annual salary (paid quarterly)
Guest experience monthly bonus
50% off at all Mission Mars venues for you and friends
Workplace pension scheme
Industry-leading training through Mission Mars Hospitality Management Academy
Invitations to major events including our annual Christmas Party & Awards,Summer BBQ and Annual Managers Conference
24/7 access to free,confidential mental health and wellbeing support
An independent culture where your ideas genuinely matter

We aim to respond to all applications within 7 days. No agencies please.

Albert’s Schloss is proudly part of Mission Mars. We’re committed to creating inclusive,exciting workplaces. If you need any reasonable adjustments during the recruitment process,contact us at [email protected].

Quick apply

Refine Your Search

operational excellence team leader jobs in birmingham, eng

Duty Manager - Guest Experience

Store Manager

Senior Manager, Supply Chain Operations - South

Shift Operations Manager

Quality and Compliance Assurance Officer (Part-Time)

General Manager

General Manager- Birmingham City FC

Production Team Leader

Operational Design Team Leader

National Field Manager

Warehouse Team Leader

Operations Leader Metrology

Group Human Resources Manager

Operations Manager

Regional Operations Manager Specialist Division

General Manager

Hospitality Trainer- Birmingham Airport

Education Centre Manager

Head of Operations

Social Work Team Leader

I want to receive the latest job alerts for operational excellence team leader in birmingham, eng

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