Optimisation specialists Work, Jobs in Birmingham, Eng (with Salaries)

Sales Support & Customer Care Specialist-12 Month FTC
IPL Schoeller —Tamworth
- Oracle
- Customer service
- ERP systems
Quick apply
Operations Manager - Customs & Brokerage
Carousel Logistics —Birmingham
- Up to £60,000 a year
- Hybrid work
- Management
- Travel
- Leadership
- Free parking
- Annual leave
SEO Executive
Jewellery Quarter Bullion Ltd —Birmingham
- Up to £35,000 a year
- Full-time
- Analysis skills
- JavaScript
- Organisational skills
- Employee discount
- Sick pay
Quick apply
SENIOR PLANNING ENGINEER - AI OPTIMISATION
Laing O'Rourke —Birmingham
- IT
- Construction experience
- AI
Digital Content & CRM Specialist
Cousins Furniture —Oldbury
- Up to £28,000 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Excel
- Data analysis skills
Quick apply
Service Optimisation Manager
Voyage Care —Lichfield
- Analysis skills
- Travel
- Communication skills
- Annual leave
Commercial Analytics Manager- Jockey Club Experiences
Levy —Birmingham
- £50,000 a year
- Full-time
- Hospitality
- Analysis skills
- Driving
- Annual leave
- Employee assistance programme
9d
Lecturer in Accounting and Finance
University of Wolverhampton —Wolverhampton
- £41,064 - £48,822 a year
- Part-time
- Hybrid work
- Azure
- Doctoral degree
- Computer Science
- Free parking
- Annual leave
6h
Assistant Manager, Tableau Platform Administrator, IT Business Services
Deloitte —Birmingham
- Hybrid work
- Administrative experience
- Python
People Operations Manager
Brightstar Hospitality Management —Birmingham
- Weekend availability
- Hospitality
- Microsoft Office
- Hotel
- Employee assistance programme
- Employee discount
Quick apply
AI Developer (KTP Associate) - FTC 27 Months
University of Wolverhampton —Wolverhampton
- £41,064 - £48,822 a year
- Temporary
- Hybrid work
- Azure
- Doctoral degree
- Computer Science
- Free parking
- Annual leave
7d
International Treasury Specialist - 12 month FTC
Lotus UK —Coventry
- Full-time
- Mentoring
- Banking
- Employee discount
Graduate Technical Business Analyst, Insurance Products, Birmingham
Acturis —Birmingham
- Full-time
- Bachelor's degree
Education Support Manager - College of Engineering and Physical Sciences - 98630Z26 - Grade 7
University of Birmingham —Birmingham
- £36,636 - £48,822 a year
- Full-time
- Customer service
- Microsoft Office
- Administrative experience
- Annual leave
- Sick pay
13d
Digital Marketing Executive
Esterling —Birmingham
- £30,000 - £35,000 a year
- Full-time
- Hybrid work
- Analysis skills
- JavaScript
- AI
- Flexitime
- Work from home
Quick apply
Network Design Manager
Evri —Coventry
- £54,000 - £58,000 a year
- Full-time
- Microsoft Excel
- Business development
- Analysis skills
8d
Workday Functional Lead
Capgemini —Birmingham
- AWS
- Mentoring
- Leadership
SEO Specialist / Consultant
Chameleon Web Services —Birmingham
- Full-time
- Social media management
- Communication skills
- Free parking
- Flexible schedule
Warehouse Operative
Fonua Ltd —Cannock
- Full-time
- Organisational skills
- Free parking
Quick apply
UX/UI Designer
Halfords —Redditch
- £40,000 a year
- Full-time
- Hybrid work
- Analysis skills
- Bachelor's degree
- Agile
- Annual leave
- Employee discount

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Sales Support & Customer Care Specialist-12 Month FTC

IPL Schoeller -
Tamworth

Quick apply

Job details

Fixed term contract

Qualifications

Oracle
Customer service
ERP systems
Microsoft Office
Organisational skills
Business
Communication skills
Time management

Full job description

Who We Are

On July 1, 2025, IPL Plastics merged with Schoeller Allibert to form IPL Schoeller (the ‘company’). The Company’s operations are split across North America (11 manufacturing plants) and Europe (16 manufacturing plants).

The company is headquartered in Dublin, Ireland. IPL Schoeller is a leading manufacturer of sustainable rigid packaging solutions across a range of end market segments including returnable transit packaging, consumer and industrial packaging, environmental containers and agricultural packaging. The company employs c.4,100 employees across North America (1,600 employees) and Europe (2,500 employees.)

The Role

Job Overview and Key Accountabilities

As Sales Support & Customer Care Specialist , you will be the primary point of contact for customers, and the sales team, ensuring their needs are met with efficiency, professionalism, and care.

This role involves direct interaction with external and internal customers to ensure the delivery of a world class end-to-end service provision. The role is defined around the principle of a customer centric organisation and will include but not be exclusive to managing administrative tasks in supporting sales execution, processing and managing orders from quote to cash, resolving queries and delays, and maintaining strong relationships with customers underpinned by effective, timely and professional communication.

You will play a critical role in upholding service level agreements (SLAs) and achieving key performance indicators (KPIs) that support customer satisfaction and operational excellence. You will be detail-oriented, proactive, and passionate about delivering exceptional service in a fast-paced manufacturing environment.

Serve as the first point of contact for customer inquiries including optimisation of sales via upselling where appropriate, processing and managing of orders, complaints received via phone, email, and online platforms.
Onboarding new customers into business systems and applications and ensuring the maintenance of accurate customer accounts, records and documentation.
Responsible for building relationships with new and existing customers, ensuring that customer expectations are always adhered to whilst complying with company procedures and guidelines
Regular contact with agreed customer base, at least monthly.

Responsible for the execution of order processing including where appropriate from quote to cash within business platforms including but not exclusive to CRM, ERP and external/internal EDI portals.
Delivery of performance in line with standard operating procedures adhering to defined SLA’s and service level targets
Monitor and manage order status, proactively communicating any delays or issues to customers.
Manage order book maintaining accuracy and escalate issues with commitments to customers to line managers.
Collaborate with production, logistics, and sales teams to ensure customer requirements are met.
Resolve customer complaints and issues promptly, escalating when necessary.
Be committed to providing world-class service to your customers, achieving the highest scores in customer performance measure, and following up on feedback where necessary
Track and report on KPIs such as order accuracy, response time, customer satisfaction scores, and complaint resolution rates.
Support continuous improvement initiatives to enhance customer service processes.
Ensure compliance with company policies, industry regulations, and quality standards.

Qualifications & Experience

Minimum of a high school diploma; a diploma/Assoc. Degree (HND) in Business, Supply Chain, or a related field will be advantageous.
Strong written and verbal communication skills.
Proficiency in Microsoft Office Suite and experience with ERP systems (e.g., SAP, Oracle, or similar).
Excellent organizational and time management skills.
Ability to work independently and as part of a team.
Strong problem-solving skills and attention to detail.
2+ years of customer service experience, preferably in a manufacturing or packaging environment.
Experience working with SLAs and KPIs in a customer-facing role.
Familiarity with the plastics packaging industry or similar sectors is an advantage.
Demonstrated ability to manage multiple tasks and priorities under pressure.
Languages skills are an advantage

Quick apply

Refine Your Search

optimisation specialists jobs in birmingham, eng

Sales Support & Customer Care Specialist-12 Month FTC

Operations Manager - Customs & Brokerage

SEO Executive

SENIOR PLANNING ENGINEER - AI OPTIMISATION

Digital Content & CRM Specialist

Service Optimisation Manager

Commercial Analytics Manager- Jockey Club Experiences

Lecturer in Accounting and Finance

Assistant Manager, Tableau Platform Administrator, IT Business Services

People Operations Manager

AI Developer (KTP Associate) - FTC 27 Months

International Treasury Specialist - 12 month FTC

Graduate Technical Business Analyst, Insurance Products, Birmingham

Education Support Manager - College of Engineering and Physical Sciences - 98630Z26 - Grade 7

Digital Marketing Executive

Network Design Manager

Workday Functional Lead

SEO Specialist / Consultant

Warehouse Operative

UX/UI Designer

I want to receive the latest job alerts for optimisation specialists in birmingham, eng

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