retention manager Work, Jobs in birmingham, eng (with Salaries)

Customer Service Delivery Manager
Technical Drive Ltd —Bromsgrove
- Up to £40,000 a year
- Full-time
- Customer service
- Presentation skills
- Contracts
Quick apply
Marcus by Goldman Sachs, Contact Centre Team Manager, Associate, Birmingham
Goldman Sachs —Birmingham
- Full-time
- Customer service
- Banking
- Employee assistance programme
Operations Manager
Miss Macaroon C.I.C. —Aston
- £45,000 a year
- Full-time
- Team management
- Organisational skills
- In-person
- Free parking
- Store discount
Quick apply
5d
Operations Manager
Britsafe Limited —Birmingham
- £47,000 a year
- Full-time
- Remote
- Management
- Customer service
- Driving
Senior Client Success Manager
Online Education Services —Birmingham
- £60,000 - £68,000 a year
- Hybrid work
- University
- Organisational skills
- Communication skills
- Annual leave
Quick apply
1d
Marcus by Goldman Sachs, Customer Operations Manager, Associate, Birmingham
Goldman Sachs —Birmingham
- Full-time
- Customer service
- Mentoring
- Communication skills
- Employee assistance programme
Operations Manager
CBRE —Birmingham
- Full-time
- Leadership
BTR Portfolio Manager (North)
Centrick —Birmingham
- £35,000 - £40,000 a year
- Full-time
- Leadership
- Communication skills
- Sick pay
Quick apply
Strategic Account Manager
PIB Group Services Ltd. —Birmingham
- Organisational skills
Quick apply
7d
Senior Manager - Customer Insight Transformation
KPMG —Birmingham
- Full-time
1d
Senior CRM Manager - Lifecycle & Retention
M-KOPA —Birmingham
- Full-time
- Remote
Account Manager, Birmingham
EverDriven Technologies LLC —Birmingham
- £60,000 - £70,000 a year
- Microsoft Word
- Spanish
- Microsoft Excel
- Employee assistance programme
- Employee discount
2d
Head of Operations
FLTD Construction —Redditch
- £55,000 - £75,000 a year
- Full-time
- Management
- Communication skills
Quick apply
14d
Customer Development Manager (Metering)
National Gas —Birmingham
- Up to £55,594 a year
- Full-time
- Business development
- Travel
- IT
- Employee assistance programme
5d
Marcus by Goldman Sachs, Fraud Investigations and Operations Manager, Analyst, Birmingham
Goldman Sachs —Birmingham
- Full-time
- Employee assistance programme
Partnership Manager
Converge Technology Solutions —Stafford
- Full-time
- IT
- Communication skills
14d
Marcus by Goldman Sachs, Team Leader, Analyst, Birmingham
Goldman Sachs —Birmingham
- Full-time
- Customer service
- Banking
- Employee assistance programme
Head of Sales
SUEZ —Birmingham
- £68,243 - £80,049 a year
- Full-time
- Sales
- Communication skills
Sea Logistics Customer Care Manager
Kuehne+Nagel —Birmingham
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Outlook
- Employee assistance programme
6d
Facility Manager
Air Liquide —Birmingham
- Full-time
- Project management
- Continuous improvement
- IT
1d

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Customer Service Delivery Manager

Technical Drive Ltd -
Bromsgrove

Quick apply

Job details

Full-time
Up to £40,000 a year

Benefits

Company pension
Company events

Qualifications

Customer service
Presentation skills
ITIL
Contracts
IT
Business coaching

Full job description

Due to our continued growth, an excellent opportunity has arisen for a Customer Service Delivery Manager to join our established, technical team in Bromsgrove.

Job Summary

We’re looking for an experienced Customer Service Delivery Manager to be responsible for leading customer service strategy and operations to deliver exceptional customer experiences, drive satisfaction and retention, and ensure efficient, high-quality service delivery.

What We Offer

21 days annual leave (including your birthday) + bank holidays
Company pension
Company social events
Development scheme with financial incentives
Quarterly company bonus
Excellent office environment with leisure room in town centre location

Key Responsibilities

· Define and implement the customer service vision and standards: Align service approach with business goals and continuously improve the end-to-end customer journey

·* Service Performance & SLA Deliverables: *Own service KPIs and SLA outcomes, monitor performance, manage service risks, and ensure timely resolution and communication.

· Continual Service Improvement: identify trends and root causes; facilitate problem management, post-incident reviews, and improvement initiatives that reduce incident volume and improve customer experience.

· Commercial Protection & Contract Alignment: Ensure service delivery aligns to contract scope; manage obligations, assumptions, and dependencies; support change control, renewals, and commercial discussions with evidence-based service insights.

· Management Reporting: Produce regular service reports and dashboards covering SLA performance, capacity management, resourcing and improvement progress; present insights and recommendations to leadership and customers.

· Individual Development Plans: Partner with team leads to create and maintain IDPs aligned to role expectations and service outcomes; identify training needs across service roles.

· Performance Coaching & Feedback: Provide coaching and structured feedback to improve behaviours, customer handling, technical engagement, and process compliance; recognise strong performance and address gaps promptly.

Requirements

· Proven experience in service delivery/ customer service management within service industry, IT managed services desirable but not essential.

· Demonstrable track record of improving performance, customer satisfaction, and operational efficiency.

· Confident stakeholder management: able to influence technical and non-technical teams, including senior leaders.

· Commercial awareness: comfortable working with contracts, scope, governance, and evidence-based service positions.

· Data-led approach to reporting and decision-making; strong Excel/BI and presentation skills.

· Experience coaching teams and supporting development planning in operational environments.

Personal Attributes

· Detail-oriented and proactive.

· Collaborative team player with strong management qualities.

· Customer-focused, with a commitment to delivering high-quality service.

Salary: Up to £40,000 per annum, dependent on experience

Work Location: In person Bromsgrove B61

Successful applicants would be subject to a Disclosure and Barring Service (DBS) check

About Us

Technical Drive is a high quality, IT support company for Birmingham and beyond, offering managed IT services that will drive businesses forward through technology with our fast, responsive, and strategic team.

Pay: Up to £40,000.00 per year

Ability to commute/relocate:

Bromsgrove B61 8DA: reliably commute or plan to relocate before starting work (required)

Work Location: In person

Quick apply

Refine Your Search

retention manager jobs in birmingham, eng

Customer Service Delivery Manager

Marcus by Goldman Sachs, Contact Centre Team Manager, Associate, Birmingham

Operations Manager

Operations Manager

Senior Client Success Manager

Marcus by Goldman Sachs, Customer Operations Manager, Associate, Birmingham

Operations Manager

BTR Portfolio Manager (North)

Strategic Account Manager

Senior Manager - Customer Insight Transformation

Senior CRM Manager - Lifecycle & Retention

Account Manager, Birmingham

Head of Operations

Customer Development Manager (Metering)

Marcus by Goldman Sachs, Fraud Investigations and Operations Manager, Analyst, Birmingham

Partnership Manager

Marcus by Goldman Sachs, Team Leader, Analyst, Birmingham

Head of Sales

Sea Logistics Customer Care Manager

Facility Manager

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