Senior hotel guest services manager Work, Jobs in Birmingham, Eng (with Salaries)

Cleaning Manager
ABM UK —Perry Barr
- £37,000 a year
- 8 hour shift
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Annual leave
Quick apply
Guest Services Manager
Holiday Inn Leamington Spa —Warwick
- Weekend availability
- Bar
- Casual dining restaurant
- Hotel
- Employee assistance programme
Quick apply
Senior Conference & Events Sales Coordinator
The Grand Hotel, Birmingham —Birmingham
- £31,000 a year
- Full-time
- Sales
- Hotel
- Negotiation
- Employee assistance programme
- Employee discount
Quick apply
11d
Office Manager
Nuvo Hotel Group Ltd —Birmingham
- £16 - £18 an hour
- Weekend availability
- Customer service
- Hotel
- Supervising experience
- Free parking
Quick apply
8d
Guest Relation Manager
Leonardo Royal Hotel Birmingham —Birmingham
- Hotel
- Referral programme
Quick apply
Cleaning Manager
ABM —Perry Barr
- £37,000 a year
- 8 hour shift
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Annual leave
Duty Manager
Leonardo Hotel Hinckley Island —Hinckley
- Hospitality
- Hotel
- Hotel experience
- Referral programme
Quick apply
Restaurant Manager
Billesley Manor Hotel & Spa —Alcester
- Weekend availability
- Customer service
- Restaurant management
- Hotel
- Employee assistance programme
- Employee discount
Quick apply
Group Compliance Assistant
Park Regis Hotel —Birmingham
- £13.71 an hour
- Full-time
- Life insurance
Quick apply
Meeting & Events Team Leader
The Belfry —Sutton Coldfield
- £27,064.70 - £28,063.10 a year
- Full-time
- Hospitality
- Hotel
- Communication skills
- Free parking
- Employee discount
Quick apply
Food and Beverage Duty Manager
The Wood Norton —Evesham
- From £14 an hour
- Weekend availability
- Bar
- Customer service
- Hotel
- Free parking
Quick apply
Senior Sous Chef
Holiday Inn Kenilworth —Kenilworth
- £30,000 a year
- Full-time
- Cooking
- Hotel
- In-person
- Free parking
- Annual leave
Quick apply
12d
Ryder Restaurant Evening Assistant Manager
The Belfry —Sutton Coldfield
- £32,764.94 - £34,870.94 a year
- Full-time
- Hotel
- Leadership
- Restaurant
- Free parking
- Employee discount
Quick apply
3d
Housekeeping Attendant
NOVOTEL —Coventry
- £12.71 an hour
- Part-time
- Customer service
- English
- Hotel
Quick apply
Operations Manager
Leonardo Hotel Hinckley Island —Hinckley
- Hotel
- Referral programme
Quick apply

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Cleaning Manager
ABM UK —Perry Barr
Carry out and manage daily centre audits to ensure high standards of cleanliness and a safe environment is always evident throughout the centre.
£37,000 a year
Quick apply
Senior Conference & Events Sales Coordinator
The Grand Hotel, Birmingham —Birmingham
Excellent selling and negotiation skills, with a passion for driving conversion. As a Senior Conference & Events Sales Co-ordinator you'll play a key role in…
£31,000 a year
Quick apply
11d

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Cleaning Manager

ABM UK -
Perry Barr

Quick apply

Job details

Full-time
£37,000 a year

Benefits

Annual leave

Qualifications

Microsoft Powerpoint
Microsoft Word
Microsoft Excel
Microsoft Outlook
Operations management
English
Communication skills

Full job description

LOCATION: One Stop Shopping Centre

SHIFT PATTERN: 5 out of 7 8 hour days, 40 hours per week

SALARY: £37,000 per annum

If you require any additional support or adjustments during the recruitment process, please don't hesitate to contact our Recruitment Department at [email protected] . We're here to help!

The Cleaning Manager will be responsible for managing the Cleaning Operation at One Stop Shopping Centre, which will include, having day to day contact with the Client, Operations, HR related processes, Management Reporting, Stock ordering and replenishment and Management of the Cleaning budget.

Main Duties & Responsibilities:

Lead the Cleaning / Presentation team to ensure there is a positive and motivational supportive working environment.
Ensure advanced planning of all cleaning operations including periodic tasks with clear schedules and sign off of all duties and tasks complete.
A focus on training and development of the team, to establish good working practices with a vision and focus on both the cleaning operation and creating meaningful positive customer experience interactions.
Security, Health and Safety and compliance.
Best Practice and Innovation.
Provide professional support to the business in service-related matters and to the Shopping Centre in all contractual matters.
Taking ownership and manage to conclusion all cleaning feedback or complaints.
Focus on strategic planning and implementation of best practice and innovation to ensure we remain at the forefront of cleaning and operational practices.
Ensure the cleaning and presentation team are equipped and have the knowledge to positively impact the guest experience for all estate users daily.
Manage and report on all cleaning operational budgets, including forecasted spend,
Control the delivery of staff rosters, completion of payroll and correct manning level.
Lead and advise the team in managing absence and holiday records including sickness and annual leave for all colleagues.
Carry out and manage daily centre audits to ensure high standards of cleanliness and a safe environment is always evident throughout the centre.
Manage recruitment, induction training, developing, and retaining of colleagues and ensure continued ongoing focus and report this monthly.
Ensure adequate quality performance measures (KPI’s/SLA’s) are adhered to and any non-compliance is resolved in a professional manner with clear plans and next steps visible to all.
Ensure strict compliance to the Data Protection Act, GDPR and associated regulations.

Communication

Ensure effective operational communication including meetings, handovers and reporting.
Attend daily/weekly/monthly business progress meetings and team meetings as required.
Written reports to aid in company communication both internally and externally should prove concise and sound.
Communication of the Business Plan objectives should be applied to all levels of the business.

Brand Enhancement

Ensure that the Centre Brand Guidelines are always adhered to and develop the team to deliver first class Customer Service.
Ensure close liaison with the senior leadership team including the Operational Management team
Consistently exceed customer expectations and deliver long term, sustainable customer satisfaction both internally and externally.
Satisfy guest expectations of value by understanding the relative importance they place on quality of services and facilities.

Person Specification:

Preferred experience in similar role ideally within either the Retail, Hotel or Tourism and Travel industries.
Able to manage complexity and able to deliver with short deadlines.
Outstanding stakeholder management, strong relationship building and influencing skills.
Ability to work in a team environment and autonomously, A high energy, calm under pressure, real team player.
Demonstrates drive, resilience, open and innovation when working in a dynamic and fast paced environment.
Experience in managing and coordinating crisis and emergency response.
Excellent verbal, written, interpersonal & communication skills.
Fluent in English, other European languages would be desirable.

Essential

Able to work some weekends/late nights, shift cover to ensure full management of our operation
Considered a ‘go to’ person recognised as a role model internally and externally.
Demonstrates high personal standards, able to identify positive behaviours in others.
Demonstrates consistent excellence in standards, behaviours, knowledge and skills.
Develops knowledge and skills of others to deliver objectives.
Experienced in influencing people, including people senior to their role.
Experienced in training, coaching and developing others.
Innovative and creative, challenges accepted beliefs.
Motivated to participate in development opportunities that increase capability and performance.
Willing to integrate across service areas, cross functional customer experience improvements are developed and implemented to the benefit of the organisation.

Desirable

Microsoft Outlook, Word, Excel, PowerPoint.
Proven experience in operational management.
Proven experience in developing others.
BICSc qualification.
IOSH (desirable, but not essential)

Quick apply

Refine Your Search

senior hotel guest services manager jobs in birmingham, eng

Cleaning Manager

Guest Services Manager

Senior Conference & Events Sales Coordinator

Office Manager

Guest Relation Manager

Cleaning Manager

Duty Manager

Restaurant Manager

Group Compliance Assistant

Meeting & Events Team Leader

Food and Beverage Duty Manager

Senior Sous Chef

Ryder Restaurant Evening Assistant Manager

Housekeeping Attendant

Operations Manager

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