Senior it manager Work, Jobs in Birmingham, Eng (with Salaries)

Senior Manager - IT Shared Service (Major Incident)
The Co-operative Bank —Coventry
- £68,000 - £93,500 a year
- Full-time
- DevOps
- Microsoft Office
- Travel
15h
Senior Procurement Manager - IT Products & Services
DPD Group UK —Birmingham
- £82,500 a year
- Full-time
- Microsoft Powerpoint
- Travel
- Business
- Free parking
Quick apply
IT Manager
ALM Trading Ltd —Birmingham
- £55,000 - £58,000 a year
- Full-time
- Management
- English
- Analysis skills
- Free parking
Quick apply
Information Security & IT Manager
NetWatch Global —Birmingham
- £48,000 - £58,000 a year
- Full-time
- Hybrid work
- IT
- Flexitime
- Flexible schedule
Quick apply
14d
Senior Fleet Manager
West Midlands Combined Authority —Birmingham
- £56,127 - £62,906 a year
- Part-time
- Project management
- Contracts
- AI
- Annual leave
- Employee discount
11d
Senior IT Procurement Manager - 6-12 month FTC
The Co-operative Bank —Coventry
- Up to £85,000 a year
- Full-time
- Management
- Analysis skills
- Travel
15h
Senior Contract Manager
Serco Plc —Oldbury
- £75,000 - £85,000 a year
- Full-time
- Hybrid work
- Contracts
- IT
- Employee assistance programme
14d
Senior Reward Manager - Executive Compensation & Equity Incentives
Syensqo —Oldbury
- £136,000 - £171,000 a year
- Remote
- Microsoft Excel
- Project management
- Accounting
- Language training provided
Quick apply
Senior Manager, MI & Transformation
SW Group —Birmingham
- Full-time
- Hybrid work
- Microsoft Excel
Quick apply
1d
Senior Internal Communications and Engagement Manager
High Speed Two (HS2) —Birmingham
- £54,878 - £64,562 a year
- Full-time
- Negotiation
6d
Technical Services Manager UK
SCC —Birmingham
- £55,000 - £60,000 a year
- Monday to Friday
- Hybrid work
- Azure
- Computer networking
- IT
3d
Senior Service Transition Manager
OneAdvanced —Birmingham
- Hybrid work
- IT
- Employee assistance programme
- Bereavement leave
Innovation and Legal Technology Senior Manager
Trowers & Hamlins —Birmingham
- Full-time
- Hybrid work
- AI
- Leadership
Quick apply
Senior IT Delivery Manager
The Works —Coleshill
- Hybrid work
- DevOps
- Analysis skills
- Contracts
- Work from home
- Employee assistance programme
4h
Head of Systems Improvement
Automoney Trust Limited —Redditch
- £50,000 - £70,000 a year
- Full-time
- Management
- Maths
- Project management
- Life insurance
Quick apply
3d
Senior Business Development Manager
The Manufacturing Technology Centre —Coventry
- £75,000 - £85,000 a year
- Full-time
- CRM software
- Sales
- Engineering
Quick apply
Manager, Senior Red Team Operator, Global
Deloitte —Birmingham
- Hybrid work
- Azure
- English
- AI
10d
Senior Information and Records Manager
Driver and Vehicle Standards Agency —Birmingham
- £44,241 a year
- Part-time
- Hybrid work
- Microsoft Outlook
- Presentation skills
- Travel
- Annual leave
- Employee assistance programme
4d
IT Manager
Devi Technologies —Birmingham
- £55,000 - £60,000 a year
- Full-time
- Hybrid work
Quick apply
17h
IT Service Delivery Manager
HCR —Worcester
- Organisational skills
- IT
- Communication skills
- Annual leave
- Gym membership
8d

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Senior Manager - IT Shared Service (Major Incident)

The Co-operative Bank -
Coventry

Apply Now

Job details

Full-time
£68,000 - £93,500 a year
15 hours ago

Qualifications

ITIL Certification
Incident management
DevOps
Microsoft Office
ITIL
Agile
Financial services
Leadership
Banking

Full job description

About the role
Reporting into the Head of IT Shared Support Services, the Senior Manager – Major Incident Management is accountable for leading, shaping and continuously improving the Group’s Major Incident Management capability across the Society and the Bank.

The role provides strategic leadership, governance and oversight of the Major Incident Management function, ensuring the effective response, coordination and resolution of high-impact technology incidents.

As the senior authority for Major Incident Management, this role is accountable for embedding best practice, strengthening stakeholder engagement, improving service restoration performance and ensuring lessons learned are translated into measurable improvements that reduce operational risk and enhance customer and colleague experience.

This is a leadership role as defined by the Group’s leadership capability framework. In the teams that you work in and/or manage you will create an inclusive environment where people feel safe to speak up, voice concerns and suggest ideas. You will seek input from others in order to test assumptions, challenge thinking and bring in new perspectives.

We operate on a function led hybrid approach, with two to three days per week on site. Role requires flexibility to travel to other sites for key meetings and collaborative working subject to business demand. Role can be based in Coventry or Manchester.
About you
You will be a credible, calm and authoritative leader, recognised for your ability to operate effectively under pressure providing clarity in complex, high-impact situations.

Possess the ability to communicate complex technical and operational information clearly to senior and executive audiences, both written and verbal and able to structure both technical and business information in a clear and concise manner.

Be an authentic ‘servant-leader’ who takes responsibility for ensuring the team’s success ahead of your own needs. You take a coaching approach and empower others to make decisions that lead to great outcomes. A self-starter who can lead and champion Service Management in an agile environment; must be able to deliver to deadline and self-motivate to succeed in this challenging role.

For this role you’ll need to have:
- Significant experience in Major Incident Management leadership, within financial services and ideally within Banking
- Experience in managing a wide variety of internal and external stakeholders and leading and influencing across multi-supplier and cloud-based environments
- Strong understanding of ITIL practices, particularly Incident, Problem and Service Reporting.
- Experience working with complex, always-on technology estates and third-party service providers.
- Demonstrated experience producing executive-grade operational insight and reporting.
- Ability to engage confidently with Risk, Audit and Regulatory stakeholders.
- ITIL Foundation with further qualification in one or more relevant ITIL process.
- Working understanding of Agile Ceremonies and DevOps Techniques.
- Essential experience of working in a complex, pressurised production environment in the Banking industry
- Use of Microsoft Office Products
Experience in these areas would be helpful:
- Public Cloud, Customer-facing and member-facing systems, Infrastructure experience
Full-time 35 hours
About us
If you are thinking about making an application but want to talk to someone first, you can reach out to [email protected] or the Talent Acquisition inbox [email protected]
This is a permanent role and is at M3 Senior Manager grade

For all colleagues applying for our FTC roles, please note that this will be treated as a secondment opportunity.

Flexibility and why it matters.

We understand the need for flexibility, so wherever possible, we’ll consider alternative working patterns. Have a chat with us before you apply to see what the possibilities are for this role.

Proud to be a Disability Confident Committed Employer

We’re proud to offer an interview or assessment to every disabled applicant who meet the minimum criteria for our vacancies. As part of the application process, disabled applicants can opt in for the Disability Confident Interview Scheme. If there are ever occasions where it is not practicable to interview all candidates that meet the essential criteria, such as when we receive a high number of applications, we commit to interviewing disabled candidates who best meet the minimum essential and desirable criteria.

Apply Now

Refine Your Search

senior it manager jobs in birmingham, eng

Senior Manager - IT Shared Service (Major Incident)

Senior Procurement Manager - IT Products & Services

IT Manager

Information Security & IT Manager

Senior Fleet Manager

Senior IT Procurement Manager - 6-12 month FTC

Senior Contract Manager

Senior Reward Manager - Executive Compensation & Equity Incentives

Senior Manager, MI & Transformation

Senior Internal Communications and Engagement Manager

Technical Services Manager UK

Senior Service Transition Manager

Innovation and Legal Technology Senior Manager

Senior IT Delivery Manager

Head of Systems Improvement

Senior Business Development Manager

Manager, Senior Red Team Operator, Global

Senior Information and Records Manager

IT Manager

IT Service Delivery Manager

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