service analyst Work, Jobs in birmingham, eng (with Salaries)

1st Line Service Desk Analyst
SDI —Birmingham
- £16.75 - £17.25 an hour
- Full-time
- Customer service
- Windows
- Microsoft Office
Quick apply
5h
Service Desk Analyst / IT Support Help Desk Technician
nGeneration —Tipton
- £27,178 a year
- 12 hour shift
- Hospitality
- Microsoft Excel
- IT
- Annual leave
Quick apply
UAT Analyst
Contechs Consulting Limited —Solihull
- Up to £37.04 an hour
2d
ICT Support Analyst - Birmingham
Nacro —Birmingham
- £31,982 - £32,782 a year
- Full-time
- Hybrid work
1d
Business Acceptance Analyst
Gateley —Birmingham
- Organisational skills
- Communication skills
- Annual leave
- Employee assistance programme
Service Delivery Analyst
Swanton Care and Community —Coventry
- £30,000 - £35,000 a year
- Remote
- Computer Science
- Continuous improvement
- Communication skills
13d
Intelligence Analyst
NetWatch Global —Birmingham
- £24,697 a year
- Full-time
- Hybrid work
- English
- Bachelor's degree
- IT
- Store discount
- Health & wellbeing programme
Quick apply
Onsite IT Support Analyst - 1st/2nd line
Tetra Tech —Birmingham
- Travel
- In-person
- Communication skills
14d
Service Coordinator & Business Analyst
Hitachi —Birmingham
- Full-time
- Remote
- Microsoft Excel
- ERP systems
- Analysis skills
Supply Chain Analyst
ZEISS Group —Birmingham
- Full-time
- Data analysis skills
- Analysis skills
Service Analyst
M Group —Coventry
- Microsoft Excel
- Microsoft Outlook
- Annual leave
- Employee assistance programme
2d
Field Service Administrator
nGeneration —Tipton
- £25,557 a year
- 12 hour shift
- Microsoft Word
- Hospitality
- Microsoft Excel
Quick apply
IT Service Desk Analyst
Secure Trust Bank —Solihull
- £28,000 - £32,000 a year
- Windows
- IT
- Financial services
- Annual leave
Data Analyst
BHSF EB & MS —Birmingham
- £30,000 - £32,500 a year
- Full-time
- SQL
- Analysis skills
- JavaScript
12d
Service Desk Analyst
Sysco —Tamworth
- Full-time
- Bilingual
- Customer service
- English
People Data Analyst
Serco Group —Solihull
- £29,500 a year
- Full-time
- ERP systems
- Human resources
- IT
- Annual leave
- Employee assistance programme
1d
Crime Intelligence Analyst
West Mercia Police —Hindlip
- £40,383 - £42,612 a year
- Full-time
- Hybrid work
- Annual leave
- Employee assistance programme
Business Analyst (111529-0526)
University of Warwick —Coventry
- £47,389 - £56,535 a year
- Analysis skills
- University
- Agile
9d
Service Desk Analyst
Glide.uk —Birmingham
- £28,000 a year
- Full-time
- English
- Communication skills
Quick apply
Senior Business Analyst 12 Month FTC
AFH Financial Group —Bromsgrove
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
14d

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1st Line Service Desk Analyst

SDI -
Birmingham

Quick apply

Job details

Full-time
£16.75 - £17.25 an hour
5 hours ago

Benefits

Company pension
On-site parking

Qualifications

Customer service
Windows
Microsoft Office
IT support
Mac OS
ServiceNow
IT
Communication skills
Help desk

Full job description

1st Line Service Desk Analyst – 4-month contract – Birmingham location (UK) - £17.25 per hour (Inside IR35) - Start July 2026.

This is a customer-facing 1st Line Service Desk Analyst role, working on-site at my client’s location in Birmingham, serving as the first point of contact for their diverse user base.

I am looking for an engaging and customer-friendly candidate with a combination of excellent interpersonal and communication skills, a keen interest in IT and a willingness to learn to join an existing support team and help resolve a range of outstanding support issues whilst delivering a customer experience to be proud of.

The team has a great reputation for customer service, so someone friendly, approachable and helpful, whilst being able to perform under pressure, is important.

If you have basic IT knowledge with a strong customer service attitude but are enthusiastic, eager and able to pick things up easily, that would be an ideal starting point.

Any experience in supporting Windows 10/11 / O365 / MS Teams / MacOS / tablets or SmartPhones would be beneficial.

An example of tasks would be:

Wi-Fi and password setup

Help with printing issues

Searching for answers to queries in the knowledge base and wider resources.

Logging all calls via ServiceNow and resolving or triaging appropriately.

Key Skills/Experience:

A keen interest in IT and any previous experience in a Customer Service / Helpdesk / IT support environment will be beneficial

Knowledge of Microsoft Windows and Office 365

Excellent interpersonal and communication skills

The role is to start in July 2026 and run through to November, and we are screening candidates right now.

The site is easily accessible by bus and train, and on-site parking is also available (for a small daily charge).

If this role is of interest to you, or you may know someone who could be interested, please get in touch or forward a copy of your CV at the earliest opportunity.

Candidates must be eligible to live and work in the UK to be considered for this opportunity.

Job Type: Full-time

Pay: £16.75-£17.25 per hour

Benefits:

Company pension
On-site parking

Application question(s):

Do you have previous experience working on an IT Service Desk?
Will you be able to reliably commute (up to 1 hour) to Birmingham B15 for this job?

Work Location: In person

Quick apply

Refine Your Search

service analyst jobs in birmingham, eng

1st Line Service Desk Analyst

Service Desk Analyst / IT Support Help Desk Technician

UAT Analyst

ICT Support Analyst - Birmingham

Business Acceptance Analyst

Service Delivery Analyst

Intelligence Analyst

Onsite IT Support Analyst - 1st/2nd line

Service Coordinator & Business Analyst

Supply Chain Analyst

Service Analyst

Field Service Administrator

IT Service Desk Analyst

Data Analyst

Service Desk Analyst

People Data Analyst

Crime Intelligence Analyst

Business Analyst (111529-0526)

Service Desk Analyst

Senior Business Analyst 12 Month FTC

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