service delivery analyst Work, Jobs in birmingham, eng (with Salaries)

Service Delivery Analyst
Swanton Care and Community —Coventry
- £30,000 - £35,000 a year
- Remote
- Computer Science
- Continuous improvement
- Communication skills
ICT Support Analyst - Birmingham
Nacro —Birmingham
- £31,982 - £32,782 a year
- Full-time
- Hybrid work
3d
Onsite IT Support Analyst - 1st/2nd line
Tetra Tech —Birmingham
- Travel
- In-person
- Communication skills
Service Analyst
M Group —Coventry
- Microsoft Excel
- Microsoft Outlook
- Annual leave
- Employee assistance programme
5d
Supply Chain Analyst
ZEISS Group —Birmingham
- Full-time
- Data analysis skills
- Analysis skills
Technical Analyst
Capgemini —Birmingham
- Computer networking
CDD Data Delivery Analyst
Worldpay (UK) Limited —Birmingham
- Hybrid work
- Microsoft Excel
- SQL
- Analysis skills
Quick apply
Test Analyst – Online Payments
Mitchells & Butlers - IT —Birmingham
- Full-time
- Hybrid work
- Azure
- Analysis skills
- Software development
- Annual leave
Quick apply
3d
1st Line Support Analyst
Sharp —West Bromwich
- Full-time
- Hybrid work
- Azure
- In-person
- Communication skills
- Annual leave
- Life insurance
PMO Analyst
WSP —Birmingham
- Part-time
- Hybrid work
- Microsoft Excel
- Communication skills
- Time management
- Flexitime
- Work from home
Transaction Reporting Analyst - MiFID
FIS Global —Birmingham
- Full-time
- Data analysis skills
- Communication skills
- Negotiation
Data Analyst
Stern Energy —Birmingham
- Weekend availability
- Microsoft Excel
- English
- Analysis skills
- Annual leave
- Employee assistance programme
18h
ERP Systems Analyst
West Midlands Combined Authority —Birmingham
- £43,049 - £47,791 a year
- Part-time
- ERP systems
- System design
- Analysis skills
- Annual leave
- Employee discount
9d
Business Analyst
Kerv —Birmingham
- Hybrid work
Quick apply
Contact Center Analyst
Cummins Inc. —Redditch
- Microsoft Excel
- Sales
- Relocation assistance
Stock Finance Analyst
BNP Paribas —Solihull
- Full-time
- Hybrid work
- Analysis skills
- Communication skills
- Employee discount
4d
Administrator 2026
Pertemps Birmingham Commercial —Birmingham
- £14 an hour
- Monday to Friday
- Microsoft Excel
- Oracle
- ERP systems
SOC Analyst L1
NTT Ltd —Birmingham
- Microsoft Word
- Microsoft Excel
- Azure
Senior Business Acceptance Analyst
Gateley —Birmingham
- Management
- Organisational skills
- Communication skills
- Annual leave
- Employee assistance programme
Business Analyst (111529-0526)
University of Warwick —Coventry
- £47,389 - £56,535 a year
- Analysis skills
- University
- Agile
11d

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Service Delivery Analyst

Swanton Care and Community -
Coventry

Apply Now

Job details

Permanent
£30,000 - £35,000 a year

Qualifications

ITIL Certification
Driving Licence
Computer Science
Continuous improvement
ITIL
Communication skills

Full job description

About The Role

Job Title: Service Delivery Analyst

Location: Remote

Reports to: Service Delivery Manager

Department: Digital Services

Role Purpose

The Digital Service Delivery Analyst plays a key role in ensuring the successful delivery, optimisation, and support of digital services across the organisation. This position focuses on monitoring the service management portal, managing incidents and requests, and driving continuous improvement to enhance user experience and operational efficiency.

Driving licence desirable as there may be infrequent requirement to travel

Key Responsibilities

Service Monitoring & Performance

Track and analyse digital service ticket performance against agreed SLAs and KPIs.

Identify trends, issues, and opportunities for improvement.

Incident & Problem Management

Act as a point of contact for digital service issues, ensuring timely resolution.

Collaborate with technical teams to diagnose root causes and implement fixes.

Change & Release Support

Assist in planning and coordinating digital service changes and releases.

Ensure changes are documented and communicated effectively.

User Support & Engagement

Provide guidance and support to end-users on digital tools and platforms.

Gather feedback to inform service enhancements.

Continuous Improvement

Contribute to service improvement plans and digital transformation initiatives.

Maintain documentation, knowledge bases, and process workflows.

Skills & Experience

Understanding of ITIL principles and service management frameworks.

Experience with digital platforms, cloud services, and enterprise applications.

Excellent analytical and problem-solving skills.

Strong communication and stakeholder management abilities.

Familiarity with service monitoring tools and reporting dashboards.

Qualifications

Degree in IT, Computer Science, or related field (or equivalent experience).

ITIL Foundation certification (preferred).

Experience in a service delivery or support role within a digital/IT environment.

Key Attributes

Customer-focused mindset with a passion for improving digital experiences.

Ability to work collaboratively across teams and adapt to changing priorities.

Proactive approach to identifying and resolving issues

Task-driven, with the ability to prioritise effectively and manage multiple service requests in a fast-paced environment.

Working Hours

Full-time, 40 hours a week

The job is based from home, however there may be the infrequent requirement to travel.

Salary

Annual Salary, £30,000 to £35,000 based on experience.

Apply Now

Refine Your Search

service delivery analyst jobs in birmingham, eng

Service Delivery Analyst

ICT Support Analyst - Birmingham

Onsite IT Support Analyst - 1st/2nd line

Service Analyst

Supply Chain Analyst

Technical Analyst

CDD Data Delivery Analyst

Test Analyst – Online Payments

1st Line Support Analyst

PMO Analyst

Transaction Reporting Analyst - MiFID

Data Analyst

ERP Systems Analyst

Business Analyst

Contact Center Analyst

Stock Finance Analyst

Administrator 2026

SOC Analyst L1

Senior Business Acceptance Analyst

Business Analyst (111529-0526)

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