Service delivery team leader Work, Jobs in Birmingham, Eng (with Salaries)

Team Leader - supported accommodation
Expectations UK —Aston
- £27,000 - £30,000 a year
- Weekend availability
- Supervising experience
- Team management
- Organisational skills
- Free parking
Quick apply
Operations Planning & Delivery Manager
Helping Hands —Alcester
- Up to £65,000 a year
- Communication skills
Quick apply
Lounge Services Team Member Host -Multi-Host
Swissport International AG —Birmingham
- £13.49 an hour
- Part-time
- Hospitality
- Bar
- Computer literacy
- Free parking
- Employee assistance programme
9d
Warehouse Team Leader
PHOENIX Healthcare Distribution Limited —Birmingham
- £13.55 an hour
- Full-time
- Communication skills
- Free parking
- Annual leave
Lounge Services Team Member Host Casual- Earlies
Swissport International AG —Birmingham
- £13.49 an hour
- Hospitality
- Bar
- Computer literacy
- Free parking
- Employee assistance programme
10d
Housing Team Leader
BRC Jobs —Birmingham
- £35,786 - £37,786 a year
- Full-time
- English
- IT
- In-person
Quick apply
Lounge Services Team Member Host - Part TIME -
Swissport International AG —Birmingham
- £13.49 an hour
- Part-time
- Hospitality
- Bar
- Computer literacy
- Free parking
- Employee assistance programme
3d
Pharmaceutical Delivery Driver
LF&E Refrigerated Transport —Bromsgrove
- £30,537 a year
- Full-time
- Customer service
- Driving
- In-person
- Employee assistance programme
Quick apply
1d
Service Delivery Team Leader
Cox Automotive —Coventry
- Full-time
- Employee discount
Shift Manager
Wingstop UK - Birmingham —Birmingham
- £13.75 an hour
- Part-time
- Leadership
- Restaurant
- Communication skills
- Employee discount
Quick apply
Hospitality Trainer- Birmingham Airport
Swissport International AG —Birmingham
- £15.72 an hour
- Weekend availability
- Hospitality
- Computer literacy
- English
- Free parking
- Employee assistance programme
9d
Assistant Manager
Farmfoods —Smethwick
- £31,449.00 - £32,648.16 a year
- Weekend availability
- Management
- Annual leave
- Employee discount
Quick apply
10d
Junior Account Manager
Limegreen Marketing —Birmingham
- From £28,500 a year
- Full-time
- Management
- Sales
- Marketing
- Free parking
- Health & wellbeing programme
Quick apply
Service Delivery Supervisor G1
Restore PLC —Birmingham
- £33,495 a year
- Customer service
- Supervising experience
- IT
- Annual leave
- Employee assistance programme
Retail Supervisor - Full Time
Farmfoods —Birmingham
- £13.61 an hour
- Overtime
- Supervising experience
- Annual leave
- Employee discount
Quick apply
2d
Food & Beverage Team Leader
Grosvenor Casinos —Walsall
- £12.95 an hour
- Weekend availability
- In-person
- Leadership
Quick apply
12d
IT Service Desk Team Leader
Walsall Housing Group —Walsall
- £41,772 - £44,300 a year
- Full-time
- No degree
- Mentoring
- Organisational skills
- Annual leave
3d
Team Member
NEXT —Birmingham
- £8.28 - £12.71 an hour
- Part-time
- Employee discount
8d
General Manager- Birmingham City FC
Levy —Birmingham
- Up to £70,000 a year
- Weekend availability
- Hospitality
- Leadership
- Communication skills
- Annual leave
- Employee assistance programme
Traffic Management Operative
Highway Traffic Management Ltd —Coventry
- Up to £18 an hour
- Overtime
- Driving
- Travel
- In-person
- Paid training
Quick apply

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service delivery team leader jobs near birmingham, eng

Team Leader - supported accommodation

Expectations UK -
Aston

Quick apply

Job details

Permanent | Full-time
£27,000 - £30,000 a year

Benefits

Free parking
On-site parking

Qualifications

Supervising experience
Team management
Organisational skills
NVQ
Leadership
Communication skills

Full job description

Job Purpose

The Team Leader is responsible for overseeing the day-to-day delivery of support services within the hostel, ensuring residents receive high-quality, person-centred support. The role includes supervising support staff, coordinating and developing resident activities, maintaining oversight of support documentation and compliance, and ensuring a safe, inclusive, and supportive environment.

The post holder will lead by example, ensuring effective engagement with residents and promoting positive outcomes, independence, wellbeing, and service standards. The Team Leader will also provide direct operational support by covering support worker duties where required to maintain service continuity.

Key Responsibilities

1. Staff Supervision and Leadership

Provide day-to-day supervision, guidance, and support to hostel support staff.
Allocate workloads and ensure adequate staffing levels are maintained.
Conduct regular one-to-one supervision sessions and contribute to staff appraisals.
Support the induction, training, and development of team members.
Promote a positive team culture and address performance issues where required.
Provide shift cover and undertake support worker duties where necessary to ensure safe staffing levels and continuity of service delivery.

2. Resident Support and Engagement

Oversee the delivery of person-centred support to residents, ensuring individual needs are met.
Support staff in developing and implementing support plans and risk assessments.
Monitor resident progress and ensure accurate and timely record keeping.
Carry out quality assurance checks on resident support files to ensure compliance, accuracy, and consistency of documentation.
Ensure support plans, risk assessments, case notes, and resident records are maintained to organisational and regulatory standards.
Respond to complex or challenging situations, providing guidance and support to staff.

3. Resident Activities and Wellbeing

Develop, coordinate, and oversee a programme of meaningful activities for residents.
Encourage resident participation in activities that promote social inclusion, life skills, independence, and wellbeing.
Work collaboratively with external agencies and community organisations to enhance activity provision.
Ensure activities are inclusive, accessible, engaging, and responsive to residents’ needs and interests.
Promote resident involvement and feedback in the planning and development of activities and events.

4. Safeguarding and Risk Management

Promote and uphold safeguarding practices, ensuring the safety and welfare of residents.
Respond appropriately to safeguarding concerns and incidents, following organisational procedures.
Support staff in managing risk effectively, including de-escalation of challenging behaviour.
Ensure all incidents, safeguarding concerns, and accidents are recorded accurately and reported within required timescales.
Monitor staff compliance with safeguarding and support procedures.

5. Health and Safety Compliance

Ensure the hostel operates in line with health and safety requirements.
Conduct regular health and safety checks, including fire safety and building security.
Support the implementation of policies and procedures to maintain a safe environment.
Report maintenance, welfare, or safety concerns promptly and ensure appropriate follow-up action is taken.

6. Operational Oversight

Support the smooth running of the hostel, including shift coordination and handovers.
Ensure policies and procedures are consistently applied by all staff.
Monitor service delivery standards and identify areas for improvement.
Deputise for the Hostel Manager in their absence where required.
Ensure effective communication between shifts and across teams.
Assist with rota coordination and staffing arrangements where required.

7. Partnership Working

Liaise with external agencies, including support services, healthcare providers, and local authorities.
Advocate on behalf of residents to ensure access to appropriate services.
Build positive working relationships to support resident outcomes.
Support multi-agency working to improve resident engagement and progression opportunities.

8. Administration and Reporting

Maintain accurate and up-to-date records, including support notes, incident reports, support plans, and activity logs.
Carry out regular audits and assurance checks of support files and operational documentation.
Contribute to internal reporting, compliance monitoring, and performance reviews.
Ensure confidentiality and data protection standards are upheld at all times.

Person Specification

Essential Knowledge and Experience

Experience working in a hostel, supported housing, or similar environment.
Proven experience of supervising or leading a team.
Strong understanding of support work, including working with vulnerable adults.
Experience in planning, developing, and delivering resident activities or programmes.
Experience of maintaining and auditing support records and documentation.
Knowledge of safeguarding, risk management, and professional boundaries.

Essential Skills and Abilities

Strong leadership and team management skills.
Ability to motivate and support staff to deliver high-quality services.
Excellent communication and interpersonal skills.
Good organisational skills and ability to prioritise workload effectively.
Ability to manage challenging situations calmly and professionally.
Strong attention to detail and ability to maintain accurate records and compliance standards.

Qualifications

Relevant qualification in Health and Social Care (e.g., NVQ Level 3 or equivalent) desirable.

Personal Attributes

Empathetic and person-centred approach.
Professional, reliable, and resilient.
Flexible and adaptable to service needs.
Commitment to equality, diversity, and inclusion.
Ability to work both independently and collaboratively within a team environment.

Additional Requirements

Ability to take part in the emergency on-call rota, including evenings, nights, weekends, and bank holidays.
Willingness to provide operational cover for support staff where required.
Enhanced DBS check required.

Safeguarding

The organisation is committed to safeguarding and promoting the welfare of all residents. The post holder will be expected to adhere to safeguarding policies and procedures at all times.

Equality and Diversity

The organisation is committed to promoting equality, diversity, and inclusion and expects all staff to uphold these values in their daily work.

Job Types: Full-time, Permanent

Pay: £27,000.00-£30,000.00 per year

Benefits:

Free parking
On-site parking

Work Location: In person

Quick apply

Refine Your Search

service delivery team leader jobs in birmingham, eng

Team Leader - supported accommodation

Operations Planning & Delivery Manager

Lounge Services Team Member Host -Multi-Host

Warehouse Team Leader

Lounge Services Team Member Host Casual- Earlies

Housing Team Leader

Lounge Services Team Member Host - Part TIME -

Pharmaceutical Delivery Driver

Service Delivery Team Leader

Shift Manager

Hospitality Trainer- Birmingham Airport

Assistant Manager

Junior Account Manager

Service Delivery Supervisor G1

Retail Supervisor - Full Time

Food & Beverage Team Leader

IT Service Desk Team Leader

Team Member

General Manager- Birmingham City FC

Traffic Management Operative

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