Real time analyst Work, Jobs in Birmingham, England (with Salaries)

Real Time Analyst
Culligan UK limited —Wolverhampton
- £28,000 - £35,000 a year
- Full-time
- Analysis skills
- Bachelor's degree
- Continuous improvement
- Employee assistance programme
- Sick pay
Quick apply
13d
Business Analyst
Homes England —Birmingham
- £39,933 - £53,213 a year
- Full-time
- Hybrid work
- Agile
- Annual leave
- Employee assistance programme
10d
Senior Support Analyst
SeadOak —Birmingham
- £26,000 - £30,300 a year
- Weekend availability
- Hybrid work
- Microsoft Outlook
- Windows
- Continuous improvement
- Free parking
- Profit sharing
Quick apply
Data Analyst
Mills & Reeve —Birmingham
- Communication skills
IT Governance Analyst
BNP Paribas —Solihull
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Analysis skills
- Continuous improvement
- Employee discount
1d
Graduate Technical Business Analyst, Data Warehouse Integration and Reporting, Birmingham
Acturis —Birmingham
- Full-time
- Hybrid work
- SQL
- Bachelor's degree
Actuarial Analyst - Pricing (UK Mid-Market)
Zurich Insurance —Birmingham
- Full-time
- Communication skills
- Analytics
- Flexible schedule
Administration Consulting Analyst
Hymans Robertson LLP —Birmingham
- £29,000 - £43,000 a year
- Full-time
- Hybrid work
- Business development
- Analysis skills
- Continuous improvement
Quick apply
12d
Security Cleared Data Analyst- Birmingham, Manchester,
Turner & Townsend —Birmingham
- Full-time
- Data entry
- Agile
- In-person
Quick apply
IT Helpdesk Analyst
Macfarlane Group —Coventry
- £28,000 a year
- Temporary
- AI
- Communication skills
- Free parking
- Annual leave
Reward Analyst
Gowling WLG —Birmingham
- Full-time
- Hybrid work
- Data analysis skills
- Analysis skills
- Annual leave
Vulnerability Management Analyst
Inspired Thinking Group (ITG) —Birmingham
- Full-time
- Hybrid work
- Analysis skills
- Scripting
- Agile
- Employee assistance programme
- Employee discount
Quick apply
Graduate Technical Business Analyst, Birmingham
Acturis —Birmingham
- Full-time
- Bachelor's degree
Join the Growing Cyber Security Practice at Methods
Methods Business and Digital Technology —Birmingham
- Full-time
- Hybrid work
- Annual leave
- Employee assistance programme
Quick apply
Senior Technical Business Analyst-Data Digital & Technology
Serco Group —Solihull
- Full-time
- Hybrid work
- Leadership
- Employee assistance programme
- Employee discount
Graduate Technical Business Analyst, Insurance Products, Birmingham
Acturis —Birmingham
- Full-time
- Bachelor's degree
Marcus by Goldman Sachs, Workforce Analyst, Birmingham
Goldman Sachs —Birmingham
- Full-time
- Microsoft Excel
- Communication skills
- Banking
- Employee assistance programme
Senior FinOps / Cloud Optimisation Analyst
Softcat —Birmingham
- Hybrid work
- Continuous improvement
- Mentoring
- School
- Flexible schedule
Senior Data Analyst
Halfords —Redditch
- Up to £57,846 a year
- Full-time
- Hybrid work
- Presentation skills
- Annual leave
- Employee discount
4d
Commercial Finance Analyst (UK Remote)
Turnitin, LLC —Birmingham
- Full-time
- Remote
- Analysis skills
- Analytics
- Annual leave
Quick apply
7d

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Real Time Analyst

Culligan UK limited -
Wolverhampton

Quick apply

Job details

Full-time
£28,000 - £35,000 a year
13 days ago

Benefits

Cycle to work scheme
Company pension
Employee assistance programme
Sick pay
On-site parking

Qualifications

Meeting coordination
Dashboard visualisation
Resource allocation planning
Incident management
Stakeholder collaboration
Stakeholder liaison
Analysis skills
Bachelor's degree
Continuous improvement
Continuous improvement cycles oversight
Risk management
Management reporting
Analytics

Full job description

The Real Time Analyst is responsible for monitoring, analysing, and managing real-time operational performance across Customer Experience to ensure service levels, case SLAs, productivity targets, and customer experience standards are consistently achieved.

The role acts as the operational control point for customer contact channels, proactively monitoring telephony performance, Salesforce case queues, workforce utilisation, and schedule adherence. Through real-time analysis, insight, and stakeholder engagement, the Real Time Analyst identifies risks, opportunities, and emerging trends, ensuring resources are deployed effectively to protect customer outcomes and operational performance.

Working closely with operational leaders and key stakeholders, the role supports service delivery, workforce optimisation, continuous improvement, and data-driven decision making across the Customer Experience function.

The role combines strong analytical capability with active operational engagement, maintaining a visible presence within the operation to support decision making, communicate priorities, manage resource movements, and drive performance improvements in real time. The Real Time Analyst will build strong relationships across Customer Experience and be confident engaging with colleagues and leaders at all levels.

Requirements

Real-Time Performance Monitoring

Monitor contact channels, Salesforce queues, and operational performance.
Track KPIs including Service Level, AHT, SLA performance, occupancy, utilisation, and productivity.
Identify risks, recommend actions, and escalate service impacts where required.

Resource Planning & Management

Manage intraday staffing and align resources to customer demand.
Recommend resource allocation across channels and priorities.
Coordinate coaching, training, meetings, and offline activities to minimise service impact.

Workload & Queue Management

Monitor Salesforce case queues, workload distribution, case ageing, and SLA performance.
Identify bottlenecks, capacity risks, and workload pressures.
Support prioritisation and recovery planning to maintain service levels.

Workforce Performance

Monitor schedule adherence, agent availability, productivity, and utilisation.
Analyse adherence and Not Ready trends.
Provide insight and recommendations to improve performance.

Analysis & Reporting

Analyse contact volumes, performance trends, and customer contact drivers.
Produce operational reports, dashboards, and management information.
Highlight risks, opportunities, and improvement actions.

Incident & Service Management

Support operational incidents, service disruptions, and recovery plans.
Assess service impacts and recommend resource deployment strategies.
Communicate risks and performance updates to stakeholders.

Stakeholder Engagement

Build strong relationships with operational leaders and key stakeholders.
Support decision-making through data-led insights and recommendations.
Act as a trusted partner in achieving service and business objectives.

Continuous Improvement

Identify opportunities to improve processes, reporting, and service delivery.
Support change initiatives and operational best practices.
Promote a culture of continuous improvement and data-driven decision making.

Benefits

23 Days Holiday + Bank Holidays
Company Pension Scheme
Company Sick pay (after qualifying period)
Cycle to Work Scheme Available
Employee Reward & Discount Platform
24/7 access to Employee Assistance Program through Health Assured
Access to on-going learning and development via our online learning platforms
Onsite parking available
Life Assurance Scheme

Quick apply

Refine Your Search

real time analyst jobs in birmingham, england

Real Time Analyst

Business Analyst

Senior Support Analyst

Data Analyst

IT Governance Analyst

Graduate Technical Business Analyst, Data Warehouse Integration and Reporting, Birmingham

Actuarial Analyst - Pricing (UK Mid-Market)

Administration Consulting Analyst

Security Cleared Data Analyst- Birmingham, Manchester,

IT Helpdesk Analyst

Reward Analyst

Vulnerability Management Analyst

Graduate Technical Business Analyst, Birmingham

Join the Growing Cyber Security Practice at Methods

Senior Technical Business Analyst-Data Digital & Technology

Graduate Technical Business Analyst, Insurance Products, Birmingham

Marcus by Goldman Sachs, Workforce Analyst, Birmingham

Senior FinOps / Cloud Optimisation Analyst

Senior Data Analyst

Commercial Finance Analyst (UK Remote)

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