Bank customer service advisor hybrid Work, Jobs in Birmingham, West Midlands (with Salaries)

Customer Service Advisor
HSBC —Birmingham
- £25,000.00 - £29,790.02 a year
- Full-time
- Hybrid work
- Customer service
- In-person
- Banking
- Annual leave
- Work from home
Quick apply
14h
Customer Care Agent (Hybrid)
Perk —Birmingham
- Weekend availability
- Hybrid work
- Bar
- Customer service
- English
- Relocation assistance
- Annual leave
Part Time Customer Service Advisor (12 Month Fixed Term Contract)
West Brom —Birmingham
- £17,802.00 - £17,802.14 a year
- Part-time
- Customer service
- Employee discount
14d
Customer Experience Advisor
Perk —Birmingham
- Weekend availability
- Hybrid work
- Bar
- Customer service
- English
- Relocation assistance
- Annual leave
Registration Advisor
Redditch Borough Council —Redditch
- £29,540 - £32,061 a year
- Call to connect
- Hybrid work
- Organisational skills
- IT
- Communication skills
- Employee assistance programme
- Employee discount
Customer Support Advisor
Cambridge University Press & Assessment —Coventry
- £24,900 - £28,650 a year
- Hybrid work
- Customer service
- IT
- Communication skills
- Annual leave
Employee Relations Advisor
Poundland —Walsall
- Up to £35,000 a year
- Hybrid work
- Continuous improvement
- Communication skills
- Free parking
- Employee discount
Customer Digital Service Advisor
AAH Pharmaceuticals —Warwick
- £26,225.45 a year
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Employee assistance programme
- Sick pay
10d
New Business Relationship Manager - Birmingham
Allica Bank —Birmingham
- Full-time
- Hybrid work
- Communication skills
- Banking
Contact Centre/Sales Advisor
Camping and Caravanning Club —Coventry
- £25,687.70 a year
- Overtime
- Hybrid work
- Sales
- Communication skills
- Time management
- Annual leave
- Work from home
Quick apply
Travel Experience Specialist
Perk —Birmingham
- Weekend availability
- Hybrid work
- Bar
- Customer service
- English
- Relocation assistance
- Annual leave
Sales Development Representative - Digital Commerce
Columbus United Kingdom —Birmingham
- Full-time
- Hybrid work
- CRM software
- Microsoft Access
- Travel
- Annual leave
- Work from home
Quick apply
Head of Driver Policy (job-share)
Driver and Vehicle Standards Agency —Birmingham
- £69,501 a year
- Part-time
- Hybrid work
- Presentation skills
- Travel
- Leadership
- Annual leave
- Employee assistance programme
10d
Senior People Business Partner (Commercial Fleet Services)
Halfords —Redditch
- Full-time
- Hybrid work
- Annual leave
- Employee discount
Senior Business Travel Consultant - German speaking
Perk —Birmingham
- Full-time
- Hospitality
- Bar
- Customer service
- Relocation assistance
- Annual leave
International Account Advisor
Valpak Ltd —Stratford-upon-Avon
- £27,500 - £29,500 a year
- Full-time
- Hybrid work
- Customer service
- Microsoft Office
- Driving
- Annual leave
10d
HR Business Partner - Technology & Engineering (12 Month Fixed-Term Contract)
Pinewood.AI —Solihull
- Full-time
- Hybrid work
- Human resources
- Software development
- Leadership
- Annual leave
- Employee assistance programme
Quick apply
Senior Business Travel Consultant - Spanish speaking - Remote
Perk —Birmingham
- Full-time
- Hospitality
- Bar
- Spanish
- Relocation assistance
Investment Operations Analyst
LGPS Central —Monmore Green
- Full-time
- Hybrid work
- Management
- Accounting
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
Senior Business Travel Consultant - French Speaking
Perk —Birmingham
- Full-time
- Hospitality
- Bar
- Customer service
- Relocation assistance
- Annual leave

I want to receive the latest job alerts for bank customer service advisor hybrid in birmingham, west midlands

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

bank customer service advisor hybrid jobs near birmingham, west midlands

Client Advisor jobs in Coventry

Customer Experience Specialist jobs in Birmingham

Driver jobs in Birmingham

Customer Service Representative jobs in Warwick

Customer Success Manager jobs in Birmingham

Customer Service Representative jobs in Birmingham

Customer Care Specialist jobs in Birmingham

Sales Representative jobs in Birmingham

School Business Manager jobs in Liverpool

Human Resources Business Partner jobs in Lichfield

Business Apprenticeship jobs in London

Human Resources Business Partner jobs in Aberdeen

Human Resources Business Partner jobs in Leighton Buzzard

Business Support Officer jobs in London

Human Resources Business Partner jobs in Queen's University Belfast

Client Advisor jobs in London W10

Client Advisor jobs in Swanage

Treasury Advisor jobs in Feltham Tw14

Mortgage Advisor Trainee jobs in Cardiff Cf24

Client Advisor jobs in Glasgow

Customer Service Advisor

HSBC -
Birmingham

Quick apply

Job details

Permanent | Full-time
£25,000.00 - £29,790.02 a year
14 hours ago

Benefits

On-site gym
Annual leave
Company pension
Work from home
Employee discount

Qualifications

Customer service
Banking

Full job description

Are you enthusiastic about delivering exceptional customer service? Do you excel at staying composed while communicating and solving problems to ensure customers feel supported? If so, join us as a Customer Service Advisor and enjoy all the rewards of working for one of the world’s leading banks.

As well as a salary starting from £25,000 for a 35-hour week you can expect two fixed pay increments of £750 each in your first year (the first after your 6 months’ probation, then at the end of your first year on completion of a competency assessment). We also offer an on-site gym, and ‘lunch on us’ scheme - not to mention an impressive range of company benefits including 25 days’ paid holiday (+ bank holidays), employee discounts and pension/healthcare schemes. We also provide hybrid working which gives you the best of both worlds.

You don’t have to bring us banking or even customer service experience, but there are essential skills that we look for:

Active listening: listen carefully, retain key details, and accurately understand our customers’ concerns.
Effective communication: clearly communicate information, ask the right questions, and ensure customers understand solutions.
Customer-centric mindset: always aim to deliver a quality service for our customers so they have a positive experience to ensure longer lasting relationships.
Empathy and support: understand the customer’s perspective and tailor your approach accordingly to support.
Resilience: remain calm when dealing with customer questions, competing priorities and a demanding workload.
Accountability: resolve customer queries in-line with policy and guideline.
Following Process: follow procedures or making appropriate escalations where necessary.
Digital Fluency: have confidence and a good capability with technology.

We can teach you everything else you need to know via our comprehensive training programme. This will be across 15 weeks to get you up-to-speed with your role, our systems, and products, and supported in our Academy where you’ll be taking your first live customer calls with the support of a peer coach. Our Training and Academy hours are Monday to Friday 9am-5pm and training and academy support will be 100% face-to-face in the office. Where possible we ask that you do not take any holidays during this time as this will be limited during this period and can be discussed further at interview. You must also be able to commit to the role for a minimum of 12 months.

Applications are open to UK Residents over the age of 18 currently with a valid right to work in the UK, we are unable to offer sponsorship for this role. This is a full-time position that requires you to work 35 hours per week. Please note if you are on a student visa that does not allow you to work 35 hours per week, unfortunately, we will not be able to progress your application.

Our application process consists of:

Online Contact Centre Skills Assessment
A telephone-based Recruiter Interview
Final face-to-face interview with the business and an online Values Based Assessment

Our Contact Centre is open between 6am to 11pm Monday to Sunday. We have a variety of working patterns created to suit you, including compressed shifts with up to 3 days off each week! For example: Monday to Friday 8am to 6pm one week, and then Monday, Wednesday, Thursday, and Sunday 8am-6pm the next. This shift offers an alternating pattern each week allowing you more freedom and flexibility on your days off. If successful in your application, an appropriate available shift pattern will be discussed with the team.

We operate a hybrid working environment, which means you will work at our office in Birmingham some of your time and then remotely from home. To be able to work from home, you will need to ensure you have a suitable office set up which includes a desk and a chair in a location which is free from the interruptions of day-to-day life. We will provide you with the technology required to do your role, but you’ll need to have a home Fibre Broadband connection with a minimum speed of 10MPS.

Being open to different points of view is important for our business and the communities we serve. At HSBC, we’re dedicated to creating diverse and inclusive workplaces - no matter their gender, ethnicity, disability, religion, sexual orientation, or age. We are committed to removing barriers and ensuring careers at HSBC are inclusive and accessible for everyone to be at their best. We take pride in being a Disability Confident Leader and will offer an interview to people with disabilities, long term conditions or neurodivergent candidates who meet the minimum criteria for the role.

Pay: £25,000.00-£29,790.02 per year

Work Location: Hybrid remote in Birmingham

Quick apply

Refine Your Search

bank customer service advisor hybrid jobs in birmingham, west midlands

Customer Service Advisor

Customer Care Agent (Hybrid)

Part Time Customer Service Advisor (12 Month Fixed Term Contract)

Customer Experience Advisor

Registration Advisor

Customer Support Advisor

Employee Relations Advisor

Customer Digital Service Advisor

New Business Relationship Manager - Birmingham

Contact Centre/Sales Advisor

Travel Experience Specialist

Sales Development Representative - Digital Commerce

Head of Driver Policy (job-share)

Senior People Business Partner (Commercial Fleet Services)

Senior Business Travel Consultant - German speaking

International Account Advisor

HR Business Partner - Technology & Engineering (12 Month Fixed-Term Contract)

Senior Business Travel Consultant - Spanish speaking - Remote

Investment Operations Analyst

Senior Business Travel Consultant - French Speaking

I want to receive the latest job alerts for bank customer service advisor hybrid in birmingham, west midlands

Explore jobs in more locations

Jobseeker tools

Employer Tools

Browse

Stay Connected