Director of customer service Work, Jobs in Birmingham, West Midlands (with Salaries)

Area Customer Service & Logistics Director UK&I
Mondelēz International —Birmingham
- Full-time
- Team management
Head of Field Sales (UK & Ireland)
Hozelock Ltd —Birmingham
- £65,000 - £70,000 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Excel
- Sales
- Free parking
- Annual leave
Quick apply
Director of Repairs and Maintenance
Midland Heart —Birmingham
- Full-time
- Maintenance
- No degree
- Leadership
Head of Customer Experience Strategy – Bus Franchising
West Midlands Combined Authority —Birmingham
- £70,534 - £76,008 a year
- Part-time
- AI
- Leadership
- Annual leave
- Employee discount
10d
Director of FinTech Strategy & Digital Payments Innovation
Ebits FinTech Solutions —Birmingham
- £9,500 - £13,500 a month
- Full-time
- Management
- Project management
- No degree
Quick apply
12d
Head of Customer Activation
Open GI —Worcester
- Full-time
- Hybrid work
- Management
- Analysis skills
- Team management
- Employee assistance programme
- Employee discount
Quick apply
2d
Head of Customer Growth & Loyalty
Greene King Corporate - BRA_001 —Burton-On-Trent
- Full-time
- Hybrid work
- AI
- Employee assistance programme
- Employee discount
Quick apply
4d
Head of eCommerce
Lounge —Solihull
- Hybrid work
- Merchandising
- Leadership
Service Director
Trane Technologies —Tamworth
- Full-time
- Maintenance
- Analysis skills
- Driving
Head of Branch Support
Helping Hands —Alcester
- Up to £75,000 a year
- Hybrid work
- Customer service
- Leadership
- Communication skills
Quick apply
1d
Head of Marketing
Ashorne Hill Management College —Leamington Spa
- From £45,000 a year
- Full-time
- CRM software
- Hospitality
- Sales
- Health & wellbeing programme
- Employee discount
Quick apply
Hotel Services Director
Active Care Group —Birmingham
- £5,500 a year
- Full-time
- Hotel
- Rehabilitation centre
- Leadership
- Employee assistance programme
- Referral programme
8d
Head of Customer Activation
Open GI Limited —Worcester
- Management
- Analysis skills
- Team management
- Employee assistance programme
- Employee discount
Quick apply
Account Director
Auto Union Finance Ltd —Birmingham
- From £70,000 a year
- Full-time
- Sales
- Financial services
- Negotiation
- Work from home
- Sick pay
Quick apply
Race Director
Daytona Motorsport —Tamworth
- £11.25 - £14.75 an hour
- Weekend availability
- Management
- Customer service
- Computer literacy
Quick apply
11d
Account Director
OneAdvanced —Birmingham
- Analysis skills
- IT
- Communication skills
- Employee assistance programme
- Bereavement leave
9d
ICS Sales Director - South
Elis —Birmingham
- Call to connect
- Sales
- Analysis skills
- Business
- Employee assistance programme
3d
Bryland Fire: Head of Projects
Obsequio Group —Dudley
- Full-time
- Contracts
- Leadership
- Communication skills
Quick apply
Head of Buying
Sainsbury's —Coventry
- Sales
- Leadership
- Employee assistance programme
- Employee discount
2d

I want to receive the latest job alerts for director of customer service in birmingham, west midlands

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

director of customer service jobs near birmingham, west midlands

Area Customer Service & Logistics Director UK&I

Mondelēz International -
Birmingham

Apply Now

Job details

Full-time

Qualifications

Supply chain
Logistics
Team management

Full job description

Job Description

Are You Ready to Make It Happen at Mondelēz International?

Join our Mission to Lead the Future of Snacking. Make It Possible.

We are seeking an exceptional individual to lead our Customer Service & Logistics (CS&L) function within our key UK&I geography, overseeing the entire plan-to-cash spectrum.

This pivotal role empowers you to define, orchestrate, and deliver strategic targets across service excellence, financial performance, cost optimization, quality assurance, and safety, all in alignment with our ambitious CS&L vision.

As the Head of CS&L, you will:

Architect and Execute Strategy: Develop and champion a comprehensive strategy to optimize financial performance (cash, cost) and elevate service levels across daily operations and critical projects (e.g., innovation launches, productivity initiatives, supply network redesigns).
Cultivate High-Performing Talent: Inspire, recruit, develop, and retain top-tier talent, building a robust leadership pipeline for critical positions within your function.
Forge Strategic Partnerships: Build and nurture powerful collaborative relationships with internal stakeholders (Commercial, Supply Chain teams) and external partners (customers, third-party providers) to ensure seamless execution and shared goal attainment.
Leverage Integrated Business Planning: Drive business goal achievement through the strategic and effective utilization of the Integrated Business Planning (IBP) process.
Define Operational Gold Standards: Establish and enforce world-class logistics service operational guidelines, parameters, and service level agreements for all local third-party providers.
Champion Continuous Improvement: Lead the charge for process and performance excellence, continuously identifying and implementing opportunities for optimization across all CS&L domains – from demand & supply planning to order-to-cash.
Drive Integration & Agility: Spearhead the master plan for integration, fostering enhanced organizational agility and seamless operational execution.
Innovate Supply Chain Solutions: Define and implement a sophisticated portfolio segmentation strategy to deliver differentiated and tailored supply chain solutions that precisely meet diverse channel and customer demands.
What You Bring: Leadership, Vision, and Impact

We'relooking for a leader with:

Proven Senior Leadership: Extensive senior leadership experience within Customer Service & Logistics in a complex, large multinational business, with deepexpertiseinlogistics, replenishment planning, production scheduling, inventory management, demand planning, and broader business acumen.

Strategic Agility & Acumen: Exceptional strategic agility and sharp business acumen,demonstratedthrougha track recordof driving continuous improvement and navigating complex challenges.

Matrix Navigation Expertise: A natural ability to lead, influence, and thrive within a dynamic, matrixed organizational structure.

Inspiring Credibility: Executive presence and credibility, consistently role-modelling core values and inspiring those around you.

End-to-End Supply Chain Vision: A holistic and profound understanding of process linkages across the entire supply chain.

People-Centric Leadership: The vision and capability to cultivate a high-performing, agile organization through exceptional people and team management skills.

Innovation Delivery:Demonstratedsuccess in ensuring supply chain readiness for seamless new product introductions and successful innovation delivery to market

Relocation Support Available?

Country to country Relocation support available through our Global Mobility Policies

Business Unit Summary

We value our talented employees, and whenever possible strive to help one of our associates grow professionally before recruiting new talent to our open positions. If you think the open position you see is right for you, we encourage you to apply!

Our people make all the difference in our succes

Mondelēz International is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation or preference, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Excited to grow your career?

We value our talented employees, and whenever possible strive to help one of our associates grow professionally before recruiting new talent to our open positions. If you think the open position you see is right for you, we encourage you to apply!

IF YOU REQUIRE SUPPORT TO COMPLETE YOUR APPLICATION OR DURING THE INTERVIEW PROCESS, PLEASE CONTACT THE RECRUITER

Job Type

Regular

Network Management

Customer Service & Logistics

Apply Now

Refine Your Search

director of customer service jobs in birmingham, west midlands

Area Customer Service & Logistics Director UK&I

Head of Field Sales (UK & Ireland)

Director of Repairs and Maintenance

Head of Customer Experience Strategy – Bus Franchising

Director of FinTech Strategy & Digital Payments Innovation

Head of Customer Activation

Head of Customer Growth & Loyalty

Head of eCommerce

Service Director

Head of Branch Support

Head of Marketing

Hotel Services Director

Head of Customer Activation

Account Director

Race Director

Account Director

ICS Sales Director - South

Bryland Fire: Head of Projects

Head of Buying

I want to receive the latest job alerts for director of customer service in birmingham, west midlands

Explore jobs in more locations

Job Description

Relocation Support Available?

Business Unit Summary

We value our talented employees, and whenever possible strive to help one of our associates grow professionally before recruiting new talent to our open positions. If you think the open position you see is right for you, we encourage you to apply!

Our people make all the difference in our succes

Excited to grow your career?

IF YOU REQUIRE SUPPORT TO COMPLETE YOUR APPLICATION OR DURING THE INTERVIEW PROCESS, PLEASE CONTACT THE RECRUITER

Job Type

Jobseeker tools

Employer Tools

Browse

Stay Connected