Apartment manager Work, Jobs in Birmingham, Wmd (with Salaries)

Resident Experience Manager - One Eastside, Birmingham
Savills Management Resources —Birmingham
- Full-time
- Customer service
- IT
- Employee discount
Property Manager
Virelle Group —Birmingham
- £30,000 - £32,000 a year
- Full-time
- English
- Data entry
- In-person
- Annual leave
- Work from home
Quick apply
9d
Field Operations Manager
Hotelcare —Birmingham
- £35,000 - £45,000 a year
- Full-time
- Hospitality
- Management
- Microsoft Office
Quick apply
21h
Services Manager
Retirement Security —Warwick
- £47,500 a year
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Free parking
- Annual leave
Quick apply
Resident Services Assistant
ourHRpeople —Birmingham
- £28,000 a year
- Full-time
- English
- Microsoft Office
- In-person
- Health & wellbeing programme
- Life insurance
Quick apply
3d
Resident Experience Assistant - One Eastside, Birmingham
Savills Management Resources —Birmingham
- £30,000 a year
- 12 hour shift
- Social media management
- Customer service
- IT
- Employee discount
11h
Property Manager - Birmingham
Principle Estate Management —Birmingham
- Microsoft Office
- Analysis skills
- No degree
1d
Deputy Head Housekeeper
Hotelcare —Birmingham
- £13.95 an hour
- Part-time
- Hospitality
- Management
- Microsoft Office
- Annual leave
- Flexible schedule
Quick apply
8d
Senior Property Manager - London
Principle Estate Management —Birmingham
- Management
- Customer service
- Microsoft Office
1d
Care Supervisor
McCarthy & Stone —Solihull
- £12.24 - £15.24 an hour
Quick apply
7d
Leasing Associate
Moda Living —Birmingham
- £25,500 - £27,500 a year
- Full-time
- Sales
- Administrative experience
- Organisational skills
Quick apply
VacancyTitle: Care Worker - Nights - 6 Month Fixed Term Contract
Housing 21 —Walsall
- £13.48 an hour
- Temporary
- English
- Care plans
- No travel
- Annual leave
- Employee assistance programme
13d
Night Porter
Welcombe Hotel —Stratford-upon-Avon
- Up to £13.46 an hour
- Full-time
- Hospitality
- Heavy lifting
- Hotel
- Free parking
- Employee discount
Quick apply
10d
Care Assistant
McCarthy & Stone —Bridgnorth
- £13.26 - £14.56 an hour
- Part-time
- Travel
- No travel
- Paid training
- Annual leave
Quick apply
VacancyTitle: Care Worker
Housing 21 —Aldridge
- £13.48 an hour
- English
- Care plans
- No travel
- Annual leave
- Employee assistance programme
Maintenance Technician Part Time (20 Hrs.)
Greystar Real Estate Partners LLC —Coventry
- Part-time
- Carpentry
- Maintenance
- English
VacancyTitle: Care Worker - Nights
Housing 21 —Aldridge
- £13.48 an hour
- Full-time
- English
- Care plans
- No travel
- Annual leave
- Employee assistance programme
2d
Housekeeper
Greystar Real Estate Partners LLC —Coventry
- Full-time
- Customer service
- Maintenance
- English
Team Leader (Supported Living)
Radis —Coventry
- £26,364 a year
- Full-time
- Communication skills
Quick apply
3d
Senior Architectural Technologist
Churchill Retirement PLC —Bromsgrove
- Full-time
- AutoCAD
- Organisational skills
- Communication skills
- Employee assistance programme
- Sick pay

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Resident Experience Manager - One Eastside, Birmingham

Savills Management Resources -
Birmingham

Apply Now

Job details

Full-time

Benefits

Employee discount

Qualifications

Customer service
IT
Financial management

Full job description

Purpose of the Role

To lead the onsite resident experience team and resident services alongside the General Manager at a new build residential development comprising 667 apartments in a large scale, luxury scheme in Birmingham.

Responsible for the delivery of a first-class customer experience and the management of a team of 6 who will be responsible for all front of house services including administration, compliance, events, liaising with all residents, visitors and the wider local community.

Building effective relationships with our residents will enhance the community spirit and everything that we deliver should be done so with our residents at the forefront of our minds, as the Residents Experience Manager it will be your responsibility to drive exceptional service at all times.

Key Responsibilities

Ensure you and your team make residents feel welcome and safe, the moment they walk into the building on their first day to the moment they leave
You and your team will be the first port of call for our residents offering assistance to (and resolving where possible) enquiries at the Front Desk, including logging maintenance requests to event ideas or just listening
Report and address any residents feedback, sharing with the relevant teams
Welcoming new residents when they move into your property, including to oversee or assist the initial check-in through to welcome tours
Assisting with resident move outs, including inspections and deposit returns
Being proactive and reactive to any operational tasks to ensure the smooth operation of your property
Responsible for executing our brand standards from the front of house
Support and work with the entire on-site team to help ensure an exceptional level of customer service
Ensure 100% compliance and carry out regular audits
Forging productive relationships with key service partners such as the estate developers, contractors and wider estate managers for the benefit of residents and seeking economies of scale for the efficient running of the building
Organising and running resident events and services via third parties and in house
Ensuring up to date resident communication via various channels including social media
Seeking special offers and discounts for residents from local businesses
Assisting and overseeing co-ordination of all contractor appointments and defect warranty repairs, logging issues in order that required service levels are attained
Assisting with or organising minor works between tenancies to maintain first class presentation of apartments
Assisting the credit control team to ensure the timely payment of rents and liaising with residents to address problem cases
Providing regular asset performance reports and attending monthly meetings with line manager
Assisting in managing the building expenditure budget and ensuring value for money from suppliers, maximising the net operating income
Establishing and delivering additional income streams where appropriate

In addition to the tasks described above, the job holder may be required to carry out other duties as may reasonably be required from time to time

Skills, Knowledge and Experience

We need someone who can multi-task, is happy to take control, be accountable and who wants to work in an exciting and dynamic environment.

Strong customer service ethic / background
Positive, can do attitude
Common sense approach
Ability to think on their feet and make considered decisions
Outgoing, warm and friendly personality
Organised, meticulous, tenacious
Excellent written and spoken etiquette
IT literate and Social media savvy
Strong financial management skills

Working Hours - 5 over 7 days (40 hours per week) – Flexibility is required

#LI-DNI

Please see our Benefits Booklet for more information.

Apply Now

Refine Your Search

apartment manager jobs in birmingham, wmd

Resident Experience Manager - One Eastside, Birmingham

Property Manager

Field Operations Manager

Services Manager

Resident Services Assistant

Resident Experience Assistant - One Eastside, Birmingham

Property Manager - Birmingham

Deputy Head Housekeeper

Senior Property Manager - London

Care Supervisor

Leasing Associate

VacancyTitle: Care Worker - Nights - 6 Month Fixed Term Contract

Night Porter

Care Assistant

VacancyTitle: Care Worker

Maintenance Technician Part Time (20 Hrs.)

VacancyTitle: Care Worker - Nights

Housekeeper

Team Leader (Supported Living)

Senior Architectural Technologist

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