contact center engineer Work, Jobs in birmingham, wmd (with Salaries)

Customer Engineering Coordinator Level 2
Calor Gas Ltd —Warwick
- £26,228 a year
- Customer service
- Communication skills
- Employee discount
5d

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Customer Engineering Coordinator Level 2
Calor Gas Ltd —Warwick
Schedule appointments and confirm with customers promptly. This is a varied role, working with both internal teams and external customers, so excellent customer…
£26,228 a year
5d
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Customer Engineering Coordinator Level 2

Calor Gas Ltd -
Warwick

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Job details

Permanent
£26,228 a year
5 days ago

Benefits

Company pension
Private medical insurance
Employee discount

Qualifications

Customer service
Communication skills

Full job description

Job no: 509418
Work type: Permanent
Location: Warwick
Categories: Engineering, Customer Service

Customer Engineering Coordinator

Tachbrook Park, Warwick
Permanent
£26,228

About the Role

We’re looking for a motivated Customer Engineering Coordinator to join our team. In this role, you’ll manage the administration of gas-related emergencies, service orders, and maintenance of company assets. You’ll ensure that industry standards and company procedures are followed, taking appropriate action when needed.

This is a varied role, working with both internal teams and external customers, so excellent customer service and communication skills are key.

Key Responsibilities

Create and manage work orders following company policies

Schedule appointments and confirm with customers promptly

Raise purchase orders and material orders using Calor’s ERP system

Track order progress, manage cancellations, and reschedule appointments

Respond to customer communications within 48 hours

Produce customer letters using company templates

Manage Accounts Payable queues and monitor CRM cases

Answer calls professionally and ensure GDPR compliance

Take personal ownership of safety for yourself and others

What We’re Looking For

Strong written and verbal communication skills

Ability to use your initiative and solve problems

Calm, confident, and assertive with great interpersonal skills

Team player with a flexible and adaptable approach

Customer-focused and determined to meet goals

Experience in customer service or call centre environments is a plus but not essential

What We Offer

25 days annual leave plus 8 Bank Holidays

Private Medical Insurance

Company Pension Scheme with matched contributions (up to 7.5% )

Life Assurance

Staff discounts on gas and shopping

If you’re ready to join a supportive team and play a key role in delivering excellent customer service, apply today!

Advertised: 02 Jun 2026 GMT Daylight Time
Applications close: 16 Jun 2026 GMT Daylight Time

Apply Now

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Customer Engineering Coordinator Level 2

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