Customer service team lead Work, Jobs in Birmingham, Wmd (with Salaries)

Customer Relations Lead
Grain and Frame —Oldbury
- From £40,000 a year
- Weekend availability
- Management
- Customer service
- English
- Free parking
- Employee discount
Quick apply
4d
Customer Service Team Leader
Atkore —West Bromwich
- CRM software
- Customer service
- Continuous improvement
- Free parking
- Annual leave
Quick apply
Customer Services (Passenger Services) Team Leader - Birmingham Airport
Swissport International AG —Birmingham
- Weekend availability
- Microsoft Powerpoint
- Microsoft Excel
- Management
4d
Customer Services Team Manager
Coventry City Council —Coventry
- £33,699 - £39,862 a year
- Call to connect
- IT
- Communication skills
9d
Team Leader
Card Factory —Redditch
- £13 an hour
- Leadership
13d
Key Lead - Bullring, Hollister
AFH STORES UK LIMITED —Birmingham
- £13.80 an hour
- Management
- Sales
- Supervising experience
- Store discount
- Employee discount
Visual Team Leader
NEXT —Birmingham
- £13.84 an hour
- Full-time
- Customer service
Customer Lifecycle Lead
REXEL —Birmingham
- Full-time
- Hybrid work
- Annual leave
- Employee discount
Quick apply
practice Lead/ Receptionist
Highfield Dental Clinic —Birmingham
- £24,420.00 - £35,977.33 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Free parking
Quick apply
Front Office Team Leader
Hyatt Regency Birmingham —Birmingham
- £27,664 a year
- Weekend availability
- Hotel
- IT
- Communication skills
- Employee assistance programme
- Employee discount
3d
Senior Credit Lead
OneAdvanced —Birmingham
- Mentoring
- IT
- Work from home
- Employee assistance programme
Housing Data Quality and Assurance Lead
Platform Housing —Birmingham
- Up to £51,208 a year
- Remote
- Travel
- Communication skills
- Annual leave
- Employee assistance programme
3d
Dispatch Team Manager (12 month FTC)
South Staffs Water —Walsall
- Up to £37,000 a year
- Full-time
- Analysis skills
- Communication skills
- Employee assistance programme
- Employee discount
Fleet VOR Lead
RAC —Walsall
13d
Lead, Experience
Canada Goose EU B.V. UK Branch —Birmingham
- Bachelor's degree
- Organisational skills
- Leadership
Quick apply
Guest Service Team Leader Food & Beverage
Park House Hotel —Shifnal
- £30,000 a year
- Full-time
- Hospitality
- Customer service
- Hotel
- Employee assistance programme
Quick apply
11d
Lead Food Manager
Sainsbury's —Birmingham
- From £36,250 a year
- Leadership
- Employee discount
6d
Sales Team Leader
LKQ Corporation —Birmingham
- Full-time
- Sales
- Leadership
- Communication skills
- Annual leave
- Employee assistance programme
3d
Sales Team Leader
Rentokil Initial Group —Coventry
- £35,648 a year
- Full-time
- Customer service
- Driving
- Leadership
- Relocation assistance
- Annual leave
Quick apply
9d
Lead Generation Executive / Business Development Executive (BDE)
Pragmatic Consulting Ltd —Kenilworth
- £32,000 - £36,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Free parking
- Gym membership
Quick apply
14d

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Customer Relations Lead

Grain and Frame -
Oldbury

Quick apply

Job details

Full-time
From £40,000 a year
4 days ago

Benefits

Free parking
Casual dress
Company pension
Employee discount
On-site parking

Qualifications

Management
Customer service
Logistics
English
Account management
Communication skills

Full job description

Location: Oldbury, West Midlands
Salary: £40,000 starting salary
Job Type: Full-time, Permanent
Hours: Monday to Friday
Working Pattern: On-site
Weekends: No weekends

About the Role

Grain and Frame is looking for a Customer Relations Lead to take ownership of our customer service function.

You will manage the day-to-day customer interactions across sales enquiries, delivery updates, product issues, complaints and aftercare. You will also be responsible for improving how we communicate with customers, reducing repeat issues and helping create a better customer experience as the business grows.

This is a hands-on role in a small team. You will be close to the detail, close to the customer and expected to use good judgement to get things done properly.

What You’ll Own

Managing customer enquiries by phone, email and helpdesk
Helping customers choose the right dining table, chairs, size and finish
Handling delivery updates, damaged product reports, complaints and aftercare issues
Working with warehouse, logistics and courier partners to resolve customer issues
Using AI and customer service tools to improve speed, consistency and quality
Identifying repeat problems and helping fix the root cause
Improving customer communication before, during and after delivery
Planning and delivering customer experience improvement projects
Giving the owners clear feedback on customer issues, risks and opportunities
Supporting company growth by improving how customers experience Grain and Frame

What Success Looks Like

Customers receive fast, clear and helpful communication
Issues are resolved without unnecessary escalation
Complaints are handled calmly and fairly
Repeat customer problems are reduced
The owners have better visibility of customer issues and trends
Customer communication becomes more proactive and consistent
Reviews, referrals and customer satisfaction improve
Customer service becomes easier to manage as the company grows

About You

We are looking for someone capable, organised and commercially aware.

You should be comfortable handling daily customer issues while also thinking about how the system can be improved. You need to be confident on the phone, clear in writing and calm when dealing with difficult situations.

You will be a strong fit if you are:

Highly organised and self-directed
Confident speaking to customers
Calm and professional under pressure
Practical, direct and solution-focused
Commercially aware
Strong with written communication
Good at spotting patterns and improving processes
Comfortable using AI and digital tools
Able to make sensible decisions without constant direction
Motivated by responsibility and high standards

Experience

You should have strong experience in customer service, customer experience, aftercare, complaints handling, account management, operations or another customer-facing role where ownership and judgement were required.

Experience in ecommerce, furniture, logistics, retail, premium products or home interiors would be useful, but it is not essential.

The key requirement is that you can run the customer service function day to day, improve how it works and represent the standard expected of a premium brand.

What We Offer

£40,000 starting salary
Full-time, permanent role
Monday to Friday working pattern
No weekend work
Free on-site parking
Staff discount
Company pension
Holiday allowance
Relaxed dress code
Direct access to the business owners
Ownership of the customer service function
Opportunity to improve systems, processes and customer experience

Pay: From £40,000.00 per year

Benefits:

Casual dress
Free parking
On-site parking

Ability to commute/relocate:

Oldbury B69 2RE: reliably commute or plan to relocate before starting work (required)

Work authorisation:

United Kingdom (required)

Work Location: In person

Quick apply

Refine Your Search

customer service team lead jobs in birmingham, wmd

Customer Relations Lead

Customer Service Team Leader

Customer Services (Passenger Services) Team Leader - Birmingham Airport

Customer Services Team Manager

Team Leader

Key Lead - Bullring, Hollister

Visual Team Leader

Customer Lifecycle Lead

practice Lead/ Receptionist

Front Office Team Leader

Senior Credit Lead

Housing Data Quality and Assurance Lead

Dispatch Team Manager (12 month FTC)

Fleet VOR Lead

Lead, Experience

Guest Service Team Leader Food & Beverage

Lead Food Manager

Sales Team Leader

Sales Team Leader

Lead Generation Executive / Business Development Executive (BDE)

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