Customer solutions specialist Work, Jobs in Birmingham, Wmd (with Salaries)

Training and Implementation Consultant (Aftersales Specialist)
Pinewood.AI —Birmingham
- £28,000 - £42,500 a year
- Full-time
- Hybrid work
- Driving
- Travel
- Organisational skills
- Annual leave
- Employee assistance programme
Quick apply
Customer Experience Improvement Specialist
West Midlands Combined Authority —Birmingham
- £39,188 - £44,182 a year
- Part-time
- Presentation skills
- AI
- Annual leave
- Employee discount
Specialist: Full-Time, Part-Time, and Part-Time Temporary
Apple —Birmingham
- Temporary
- Customer service
Customer Claims Specialist
Allianz —Birmingham
- £24,000 - £30,000 a year
- Full-time
- Machine learning
- IT
- Communication skills
- Annual leave
- Employee discount
Desktop and Server Support Specialist (Endpoint Management) - IT Services - 99981 - Grade 6
University of Birmingham —Birmingham
- £33,002 - £39,906 a year
- Full-time
- Customer service
- Windows
- University
- Sick pay
3d
Customer Success Manager, Birmingham
Dalux —Birmingham
Resourcing Officer
Walsall Healthcare NHS Trust —Walsall
- £28,392 - £31,157 a year
- Full-time
- Remote
- Human resources
2d
Customer Service Advisor
Culligan UK limited —Wolverhampton
- £25,618 a year
- Full-time
- Salesforce
- Microsoft Office
- IT
- Employee assistance programme
- Sick pay
Quick apply
Fleet VOR Specialist
RAC —Walsall
- Customer service
- IT
CCaaS & Voice Specialist
Serco Group —Birmingham
- £65,000 - £75,000 a year
- Full-time
- AWS
- Agile
- IT
- Employee assistance programme
- Employee discount
Customer Experience Specialist, Sales - Solihull
Tesla —Solihull
- Weekend availability
- Sales
- Customer service
- Presentation skills
13d
Customs Clearance Agent
C4 Logistics Ltd —Tile Hill
- £29,000 - £35,000 a year
- Overtime
- In-person
- Negotiation
- Bereavement leave
Quick apply
13d
Customer Solution Specialist (South West)
DeterTech —Telford
- £33,000 - £38,000 a year
- Full-time
- Customer service
- Communication skills
Quick apply
Sales & Customer Service Administrator
Tropical Marine Centre Limited —Birmingham
- From £26,500 a year
- Temporary
- Microsoft Excel
- Customer service
- Administrative experience
- Free parking
- Health & wellbeing programme
Quick apply
17h
Customer Solution Specialist (South East)
DeterTech —Telford
- £33,000 - £38,000 a year
- Full-time
- Customer service
- Communication skills
Quick apply
Manager of Dedicated Implementations - EMEA
Ashby —Birmingham
- £90,000 - £120,000 a year
- Full-time
- Remote
- Project management
- Travel
- Leadership
- Annual leave
Large Machine Specialist - UK, Europe & Africa
Sulzer —Birmingham
- Full-time
- CRM software
- Sales
- Salesforce
Clinical Support Specialist
Steris —Birmingham
- Full-time
- Sales
- Contracts
- In-person
Quick apply
Operations Coordinator / Administrator
Four Squared Recruitment Ltd —Birmingham
- £35,000 - £40,000 a year
- Monday to Friday
- Administrative experience
- Organisational skills
- Construction
- Free parking
5d
Shipper Compliance Specialist, Amazon Shipping
Amazon UK Services Ltd. - A10 —Redditch
- Full-time
- Microsoft Excel
- Microsoft Office
- Bachelor's degree
2d

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Training and Implementation Consultant (Aftersales Specialist)

Pinewood.AI -
Birmingham

Quick apply

Job details

Full-time
£28,000 - £42,500 a year

Benefits

Cycle to work scheme
On-site gym
Annual leave
Employee assistance programme

Qualifications

Driving Licence
Business processes
Change management
Driving
Organisational skills
Communication skills

Full job description

Pinewood.AI is seeking experienced automotive professionals to join our Training and Implementation Team, specialising in Aftersales. This role is central to delivering high-quality implementations of the Pinewood.AI platform for automotive retailers across the UK and internationally.

If you have worked as a service advisor, service manager, parts specialist, or warranty administrator, this is a fantastic opportunity to take the next step in your career. Instead of managing aftersales in a single dealership, you will be using your expertise to help a wide range of retailers improve their service, parts, and warranty operations through our Automotive Intelligence Platform.

This is an excellent move for someone looking to step out of the dealership and into a role where you can make a real difference, helping businesses streamline their processes, adopt new technology, and deliver better customer experiences.

We are looking for someone who is collaborative, confident in training and consultancy, and passionate about using their aftersales knowledge to drive improvement across the industry.

Key Responsibilities:

Implement the Pinewood.AI platform in new and existing dealerships, focusing on aftersales modules including service, parts, and warranty.
Lead high-quality implementation projects, ensuring smooth transitions from legacy systems through to 'Go Live'.
Work closely with dealership stakeholders to understand aftersales requirements, configuring parameters to align with business processes.
Deliver clear, engaging, and tailored training sessions for aftersales teams.
Provide ongoing consultancy, both onsite and remotely, to support system adoption and optimisation.
Ensure accuracy and efficiency in service scheduling, parts inventory management, warranty processing, and reporting.
Proactively identify opportunities to improve implementation practices, sharing insights to enhance customer experience.
Continuously develop your system knowledge across aftersales modules, functionality, and integrations.
Act as a trusted advisor, helping customers gain the maximum value from our Automotive Intelligence Platform.

Requirements

Strong background in the automotive industry, with experience in aftersales roles such as service, parts, or warranty management.
Hands-on experience in dealership processes, with familiarity in service scheduling, parts ordering and inventory, warranty claims, and aftersales reporting.
Excellent communication and presentation skills, confident in delivering training and building customer relationships.
Strong organisational skills, able to manage multiple projects and priorities effectively.
Logical and methodical approach to problem solving, with a proactive and solutions-focused mindset.
A strong work ethic, self-motivation, and willingness to travel.
Full, clean UK driving licence.

Desirable Experience:

Direct experience with Pinewood DMS or another automotive management platform.
Experience in system optimisation, process improvement, or change management projects.
Understanding of how aftersales performance impacts overall dealership operations.

Benefits

You can expect full on-the-job training, a flexible work environment, and room to develop a long-term career with us.

Competitive salary based on experience (£28,000 to £32,000 per annum)
Company car
Company car
Commission scheme (£10,500. £42,500 OTE)
Share scheme
Hybrid working
25 days holiday plus all UK bank holidays
4x life assurance
Enhanced family-friendly leave - 5 months' full pay for maternity or adoption, plus 2 weeks' fully paid paternity/adoption leave and an extra 2 weeks to use as paid annual leave within 24 months of birth or adoption
Employee Assistance Programme (EAP) - free, confidential 24/7 support for you and your immediate family (including counselling, legal & financial advice, and wellbeing resources)
Ongoing training & professional development
Free onsite gym (Birmingham)
Cycle to Work scheme - save up to 40% on bikes and accessories through salary sacrifice
Eyecare vouchers - free eye test and contribution towards prescription glasses
Regular social events
Employee recognition and awards

Why Join Us?
This is an excellent chance to use your aftersales knowledge in a new and rewarding way. By moving into this role, you can step out of day-to-day dealership operations and instead help retailers across the UK and beyond to improve efficiency, streamline their service and parts processes, and achieve more with our industry-leading platform. With continuous learning, career progression, and the opportunity to work on diverse projects, this is a fantastic next step for anyone who enjoys making a difference.

About Us:
Our story began more than 20 years ago, but right from the start, it has been rooted in the specific needs of the automotive industry. As automotive professionals as well as technologists, we wanted to build practical technology solutions that were designed around how automotive businesses work, recognising what makes them different. Pinewood.AI is an unparalleled Automotive Intelligence Platform that enables automotive retail customers and OEMs to drive growth and profitability throughout every aspect of their business.

Pinewood’s cloud-based secure end-to-end ecosystem unlocks the value of every customer. Our vision is to be the full-service technology partner that helps automotive retailers and OEMs run more efficiently and increase revenue by making better commercial and business decisions more easily.

Quick apply

Refine Your Search

customer solutions specialist jobs in birmingham, wmd

Training and Implementation Consultant (Aftersales Specialist)

Customer Experience Improvement Specialist

Specialist: Full-Time, Part-Time, and Part-Time Temporary

Customer Claims Specialist

Desktop and Server Support Specialist (Endpoint Management) - IT Services - 99981 - Grade 6

Customer Success Manager, Birmingham

Resourcing Officer

Customer Service Advisor

Fleet VOR Specialist

CCaaS & Voice Specialist

Customer Experience Specialist, Sales - Solihull

Customs Clearance Agent

Customer Solution Specialist (South West)

Sales & Customer Service Administrator

Customer Solution Specialist (South East)

Manager of Dedicated Implementations - EMEA

Large Machine Specialist - UK, Europe & Africa

Clinical Support Specialist

Operations Coordinator / Administrator

Shipper Compliance Specialist, Amazon Shipping

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