Job Ref: KGH11938
Branch: Holiday Inn Birmingham M6 J7
Location: Holiday Inn Birmingham M6 J7, Birmingham
Salary/Benefits: £12.71 per hour plus benefits
Contract type: Permanent
Hours: Full Time
Shift pattern: 06:00 - 23:00 (including weekends)
Hours per week: 20
Posted date: 02/07/2026
Closing date: 30/07/2026
We’re looking for an enthusiastic and customer-focused Leisure Assistant to support the day-to-day running of our Leisure Club. You’ll be at the heart of the member experience, ensuring the club is clean, safe and engaging while delivering service that keeps members coming back.
Reporting to the Leisure Club Manager, you’ll play a key role in supporting both operational excellence and a positive, inclusive environment.
About the Role
You’ll support the delivery of a high-quality leisure experience, ensuring safety, service and standards are always maintained.
Key responsibilities include:
- Supporting the delivery of a positive and engaging Health Leisure Club experience for members and guests.
- Conducting member inductions and fitness programmes to promote safe and effective use of facilities.
- Ensuring all areas of the club are clean, tidy and welcoming at all times.
- Completing daily and weekly safety checks in line with company standards.
- Monitoring use of facilities to ensure safe operation and adherence to club rules.
- Supporting membership growth through engagement, retention and local initiatives.
- Carrying out stock control and supporting retail or secondary revenue opportunities.
- Following all health, safety and hygiene procedures, including pool safety and emergency protocols.
About You
You’re energetic, approachable and passionate about delivering a great experience. You enjoy working with people and take pride in creating a safe and welcoming environment.
We’re looking for someone who brings:
- Experience in a customer-facing role, ideally within leisure, fitness or hospitality.
- Strong communication skills and confidence engaging with members and guests.
- A proactive, positive and can-do attitude.
- The ability to work effectively as part of a team.
- Good attention to detail, particularly around safety and cleanliness.
- Flexibility to work in a fast-paced environment.
- A genuine passion for health, fitness and guest wellbeing.
- Recognised Pool Responder and First Aid certificates are an advantage.
What’s in it for you
- Career development through fully funded apprenticeships and our internal development programme.
- Discounts on hotel stays and a variety of major retailers, restaurants and days out.
- Free use of our gyms, pools, and leisure facilities.
- 24/7 access to wellbeing, financial, and legal support.
Next steps
If you’re shortlisted, we’ll give you a quick call to learn more about you and answer your questions. Candidates who progress will then be invited to the hotel for an in-person interview.
We review applications as they come in, so apply early to avoid missing out. We may close the role once we’ve found the right person.
At Kew Green Hotels, we’re committed to creating an inclusive workplace where everyone can thrive. If you need any adjustments during the recruitment process, just let us know at [email protected] - we’re here to support you.
Who are Kew Green Hotels?
Kew Green Hotels is one of the UK’s leading hotel management companies, operating a diverse portfolio of global brands. We’re a people-driven business that’s passionate about performance, guest experience, and creating hotels and teams that make us proud.
Learn more about who we are and what drives us at www.kewgreenhotels.com.
The Holiday Inn Birmingham M6 J7 recently undergone a 1-Million-pound facelist to its public area and brand new meeting and events suite with its very own private terrace, private entrance as well as a private bar and refreshment area. Having 17 fantastic meeting rooms, all of which air conditioned with WiFi. We are surrounded by 7 acres of green belt land with 170 standard ensuite bedrooms and 20 executive bedrooms. Our new open lobby area incorporates a Startbucks lounge and dining areas in a modern and relaxed atmosphere. Our You Fit health and leisure centre offers a fully equipped gym, dance studio, 15 metre indoor swimming pool, steam room, sauna and whirlpool. Getting to us couldnt be easier as we are located just off the M6 motorway at junction 7 with convenient bus route and 250 car parking spaces should you drive.
