Direct response manager Work, Jobs in Birmingham, Wmd (with Salaries)

Sales Support & Customer Care Specialist-12 Month FTC
IPL Schoeller —Tamworth
- Oracle
- Customer service
- ERP systems
Quick apply
Dispute Resolution Services - Universal Credit Decision Maker - Executive Officer - National
Department for Work and Pensions —Birmingham
- £32,137 a year
- Overtime
- Hybrid work
- Presentation skills
- Travel
- In-person
- Annual leave
- Employee assistance programme
11h
Payroll Bureau Manager
S4labour Ltd —Coleshill
- From £55,000 a year
- Full-time
- Hybrid work
- Management
- Travel
- Leadership
- Free parking
- Annual leave
Quick apply
Internal Sales
Encon Insulation —Birmingham
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Sales
- Employee discount
Quick apply
Marcus by Goldman Sachs, Workforce Analyst, Birmingham
Goldman Sachs —Birmingham
- Full-time
- Microsoft Excel
- Communication skills
- Banking
- Employee assistance programme
13d
Internal Sales Support
Waterbury Bathroom Accessories Ltd —Birmingham
- £30,000 - £35,000 a year
- Full-time
- CRM software
- Sales
- Salesforce
- Free parking
Quick apply
6d
Video Editor For Social Media Marketing Agency
B R Media LTD —Stourbridge
- £24,000 - £48,000 a year
- Full-time
- IT
- In-person
- Time management
- Free parking
Quick apply
Senior Space Crisis Exercising and Training Advisor
Department for Science, Innovation & Technology —Birmingham
- £44,620 - £49,065 a year
- Part-time
- Hybrid work
- Management
- Presentation skills
- IT
- Annual leave
- Employee discount
8d
Helpdesk Team Leader
Equans —Birmingham
- £26,500 - £27,975 a year
- Full-time
- Mentoring
- Organisational skills
- IT
- Annual leave
- Employee assistance programme
15h
Learning and Skills Coach in Health and Social Care
Heart of Worcestershire College —Redditch
- £23,970.68 - £25,843.40 a year
- Part-time
- Childcare
- Sales
- Customer service
- Annual leave
6d
G6 Assistant Director of Change Governance
Insolvency Service —Birmingham
- £72,113 - £87,698 a year
- Part-time
- Hybrid work
- Presentation skills
- Annual leave
- Employee assistance programme
17h
Executive Assistant to Construction Director
Probuild360 ltd —Aston
- £35,000 - £40,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Quick apply
Fleet Customer Care Agent | Stellantis
Calex UK —Coventry
- Up to £28,000 a year
- Full-time
- Google Suite
- Customer service
- Computer literacy
- Annual leave
- Employee discount
4d
Contract Management Officer - Workplace Services
Government Property Agency —Birmingham
- £42,450 - £46,636 a year
- Full-time
- Data analysis skills
- Presentation skills
- Travel
5d
Front Office Team Leader
Hyatt Regency Birmingham —Birmingham
- £27,664 a year
- Weekend availability
- Hotel
- IT
- Communication skills
- Employee assistance programme
- Employee discount
Therapeutic Practitioner - Fostering
Match Foster Care Ltd —Droitwich
- £38,000 - £55,000 a year
- Weekend availability
- Up to 50% travel
- Bachelor's degree
- Travel
- Free parking
- Annual leave
Quick apply
6d
UK - Health & Safety Manager, Walsall ERF
Encyclis —Birmingham
- Full-time
- Public speaking
- English
- Microsoft Office
Health and Safety Manager
Highway Traffic Management Ltd —Birmingham
- £46,500 - £50,000 a year
- Full-time
- In-person
- Free parking
- Health & wellbeing programme
Quick apply
5d
Maintenance Assistant
Equans —West Bromwich
- Full-time
- Maintenance
- Annual leave
- Employee assistance programme
HEO - Data Protection Office Law Enforcement and Information Rights Requests Officer
Department for Education —Whoberley
- £36,000 a year
- Full-time
- Presentation skills
7d

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direct response manager jobs near birmingham, wmd

Sales Support & Customer Care Specialist-12 Month FTC

IPL Schoeller -
Tamworth

Quick apply

Job details

Fixed term contract

Qualifications

Oracle
Customer service
ERP systems
Microsoft Office
Organisational skills
Business
Communication skills
Time management

Full job description

Who We Are

On July 1, 2025, IPL Plastics merged with Schoeller Allibert to form IPL Schoeller (the ‘company’). The Company’s operations are split across North America (11 manufacturing plants) and Europe (16 manufacturing plants).

The company is headquartered in Dublin, Ireland. IPL Schoeller is a leading manufacturer of sustainable rigid packaging solutions across a range of end market segments including returnable transit packaging, consumer and industrial packaging, environmental containers and agricultural packaging. The company employs c.4,100 employees across North America (1,600 employees) and Europe (2,500 employees.)

The Role

Job Overview and Key Accountabilities

As Sales Support & Customer Care Specialist , you will be the primary point of contact for customers, and the sales team, ensuring their needs are met with efficiency, professionalism, and care.

This role involves direct interaction with external and internal customers to ensure the delivery of a world class end-to-end service provision. The role is defined around the principle of a customer centric organisation and will include but not be exclusive to managing administrative tasks in supporting sales execution, processing and managing orders from quote to cash, resolving queries and delays, and maintaining strong relationships with customers underpinned by effective, timely and professional communication.

You will play a critical role in upholding service level agreements (SLAs) and achieving key performance indicators (KPIs) that support customer satisfaction and operational excellence. You will be detail-oriented, proactive, and passionate about delivering exceptional service in a fast-paced manufacturing environment.

Serve as the first point of contact for customer inquiries including optimisation of sales via upselling where appropriate, processing and managing of orders, complaints received via phone, email, and online platforms.
Onboarding new customers into business systems and applications and ensuring the maintenance of accurate customer accounts, records and documentation.
Responsible for building relationships with new and existing customers, ensuring that customer expectations are always adhered to whilst complying with company procedures and guidelines
Regular contact with agreed customer base, at least monthly.

Responsible for the execution of order processing including where appropriate from quote to cash within business platforms including but not exclusive to CRM, ERP and external/internal EDI portals.
Delivery of performance in line with standard operating procedures adhering to defined SLA’s and service level targets
Monitor and manage order status, proactively communicating any delays or issues to customers.
Manage order book maintaining accuracy and escalate issues with commitments to customers to line managers.
Collaborate with production, logistics, and sales teams to ensure customer requirements are met.
Resolve customer complaints and issues promptly, escalating when necessary.
Be committed to providing world-class service to your customers, achieving the highest scores in customer performance measure, and following up on feedback where necessary
Track and report on KPIs such as order accuracy, response time, customer satisfaction scores, and complaint resolution rates.
Support continuous improvement initiatives to enhance customer service processes.
Ensure compliance with company policies, industry regulations, and quality standards.

Qualifications & Experience

Minimum of a high school diploma; a diploma/Assoc. Degree (HND) in Business, Supply Chain, or a related field will be advantageous.
Strong written and verbal communication skills.
Proficiency in Microsoft Office Suite and experience with ERP systems (e.g., SAP, Oracle, or similar).
Excellent organizational and time management skills.
Ability to work independently and as part of a team.
Strong problem-solving skills and attention to detail.
2+ years of customer service experience, preferably in a manufacturing or packaging environment.
Experience working with SLAs and KPIs in a customer-facing role.
Familiarity with the plastics packaging industry or similar sectors is an advantage.
Demonstrated ability to manage multiple tasks and priorities under pressure.
Languages skills are an advantage

Quick apply

Refine Your Search

direct response manager jobs in birmingham, wmd

Sales Support & Customer Care Specialist-12 Month FTC

Dispute Resolution Services - Universal Credit Decision Maker - Executive Officer - National

Payroll Bureau Manager

Internal Sales

Marcus by Goldman Sachs, Workforce Analyst, Birmingham

Internal Sales Support

Video Editor For Social Media Marketing Agency

Senior Space Crisis Exercising and Training Advisor

Helpdesk Team Leader

Learning and Skills Coach in Health and Social Care

G6 Assistant Director of Change Governance

Executive Assistant to Construction Director

Fleet Customer Care Agent | Stellantis

Contract Management Officer - Workplace Services

Front Office Team Leader

Therapeutic Practitioner - Fostering

UK - Health & Safety Manager, Walsall ERF

Health and Safety Manager

Maintenance Assistant

HEO - Data Protection Office Law Enforcement and Information Rights Requests Officer

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