Head of crm Work, Jobs in Birmingham, Wmd (with Salaries)

Head of Customer Retention
Culligan UK limited —Wolverhampton
- Full-time
- CRM software
- Leadership
- Free parking
- Employee assistance programme
Quick apply
Head of Sales
SUEZ —Birmingham
- £68,243 - £80,049 a year
- Full-time
- Sales
- Communication skills
Head of Marketing
Ashorne Hill Management College —Leamington Spa
- From £45,000 a year
- Full-time
- CRM software
- Hospitality
- Sales
- Health & wellbeing programme
- Employee discount
Quick apply
3d
Head of New Business
BDO —Birmingham
- Full-time
- Sales
- SQL
- Contracts
7d
Head of Marketing
Banana Moon Day Nurseries —Warwick
- £45,000 - £58,000 a year
- Full-time
- Childcare
- Marketing
- Bachelor's degree
- Annual leave
- Employee discount
Quick apply
Head of Marketing — Memorials Direct
Customised For You Ltd —Minworth
- £30,000 - £40,000 a year
- Full-time
- Social media management
- In-person
- Marketing
- Free parking
Quick apply
13d
Head of UK / Ireland
TVH Parts —Birmingham
- Management
- Travel
Communications and Events Supervisor - Campus Services - 48510 - Grade 6
University of Birmingham —Birmingham
- £33,002 - £39,906 a year
- Full-time
- Microsoft Office
- Hotel
- Project management
- Annual leave
- Sick pay
8d
Head of Sales
Equity Energies —Coventry
- Full-time
- Hybrid work
- Sales
- Leadership
- Communication skills
Quick apply
Head of Sales - Engineering Services
Rubix —Oldbury
- Full-time
- CRM software
- Sales
- Business development
1d
CRM Executive
Vax Ltd —Droitwich
- Full-time
- Hybrid work
- Microsoft Excel
- HTML
- Work from home
- Life insurance
Quick apply
8d
Luxury Showroom Manager
Quorn Stone —Birmingham
- £33,000 - £56,925 a year
- Weekend availability
- Microsoft Powerpoint
- Microsoft Excel
- Sales
- Paid training
- Employee assistance programme
2d
Senior Residential Home Finding Officer
Compass Children's Homes —Birmingham
- Up to £37,000 a year
- Full-time
- No experience needed
- Administrative experience
- Supervising experience
Business Development Executive
Capsticks Solicitors LLP —Birmingham
- Full-time
- Hybrid work
- CRM software
- Microsoft Office
- Business development
Quick apply
Head of Engineering
Valpak Ltd —Stratford-upon-Avon
- £95,000 - £110,000 a year
- Full-time
- Hybrid work
- Azure
- Computer Science
- DevOps
- Annual leave
Customer Relationship Manager
nGeneration —Tipton
- £32,000 a year
- Full-time
- Microsoft Word
- Hospitality
- Microsoft Excel
Quick apply
Business Development Manager - Ref: N026
Nationwide Specialist Projects Limited —Kidderminster
- £50,000 - £55,000 a year
- Full-time
- Hybrid work
- AutoCAD
- Sales
- Customer service
- Health & wellbeing programme
- Employee assistance programme
Quick apply
14d
Knowledge Transfer Administrator
Birmingham City University —Birmingham
- £28,287 - £32,006 a year
- Full-time
- Microsoft Outlook
- Word processing
- Administrative experience
Regional Business Development Manager -South
Alliance Medical Ltd —Warwick North
- £55,000 a year
- Full-time
- Business development
- Project management
- Organisational skills
Quick apply
Email Designer
Absolute Collagen —Birmingham
- £40,000 a year
- Full-time
- Hybrid work
- Microsoft Outlook
- HTML
Quick apply

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head of crm jobs near birmingham, wmd

Head of Customer Retention

Culligan UK limited -
Wolverhampton

Quick apply

Job details

Full-time

Benefits

Free parking
Cycle to work scheme
Company pension
Employee assistance programme
Employee discount
On-site parking

Qualifications

CRM software
Leadership

Full job description

We are excited to welcome a Head of Customer Retention to our dynamic team in Wolverhampton! In this pivotal role, you will spearhead our customer retention strategy and oversee its seamless execution. You will play a crucial part in reducing churn rates, boosting retention performance, and developing impactful retention playbooks. Providing motivational leadership to our retention teams, you'll ensure that customer challenges are tackled head-on at their source, while also promoting cross-department collaboration to address the root causes of churn.

As the Head of Customer Retention, you'll harness the power of data to identify potential risks, engage with senior stakeholders, and consistently pursue enhancements in customer outcomes.

Strategic Leadership

Take charge of the overall churn performance and retention key performance indicators for our customer base.
Craft, execute, and continually refine the organisation’s retention strategy, playbooks, and rescue frameworks.
Leverage data and customer insights to drive proactive retention initiatives aimed at those customers who are at the highest risk.

Leadership & Capability Operational Excellence

Inspire, mentor, and cultivate the growth of our Retention team, creating a vibrant culture focused on delivering exceptional customer experiences.
Empower teams by providing them with clear priorities, resources, and streamlined processes to seamlessly address customer concerns.
Encourage a sense of accountability and uphold consistent retention standards throughout the team.

Operational Excellence

Remove operational barriers that prevent effective and timely customer issue resolution.
Work cross‑functionally with Sales, Operations, Finance, Service and CX teams to clarify ownership, streamline handoffs, and eliminate friction in the customer journey.
Oversee management of high‑value and strategically important customer escalations.

Insight, Analysis & Continuous Improvement

Provide actionable insights on churn drivers using operational, financial, and customer data.
Influence and challenge functional leaders where systemic issues contribute to avoidable churn.
Ensure root causes are addressed in collaboration with operational owners—preventing repeat issues and improving long‑term customer outcomes.
Develop and maintain clear reporting on retention performance, risks, opportunities, and progress for senior leadership.

Requirements

Experience -

Demonstrated experience in leading teams focused on Retention, Customer Success, or Customer Lifecycle.
A strong history of analysing churn and implementing strategies that lead to tangible improvements.
Robust operational leadership experience in a results-oriented environment.
Proficiency with CRM systems, customer analytics, and making data-driven decisions.
Proven ability to drive swift change in a dynamic and ambitious organisation.

Skills -

Exceptional analytical and problem-solving abilities.
Skilled at converting data into actionable operational and strategic priorities.
Outstanding stakeholder management and influencing expertise, particularly at senior levels.
A customer-focused approach combined with a strong commercial awareness and sound judgment.
Proven ability to lead teams effectively in complex operational settings.
An entrepreneurial spirit and a keen eye for improvement, coupled with a strong capability for driving change.

Benefits

23 days' holiday + Bank Holidays
Competitive Incentive Scheme
Company Pension scheme
Cycle to Work scheme available
Employee rewards and discounts
Option to join Health Care Cash Plan
24/7 365-day access to Employee Assistance Programme through Health Assured
Access to on-going learning and development with our online learning platform
Free onsite parking
Life Assurance

Quick apply

Refine Your Search

head of crm jobs in birmingham, wmd

Head of Customer Retention

Head of Sales

Head of Marketing

Head of New Business

Head of Marketing

Head of Marketing — Memorials Direct

Head of UK / Ireland

Communications and Events Supervisor - Campus Services - 48510 - Grade 6

Head of Sales

Head of Sales - Engineering Services

CRM Executive

Luxury Showroom Manager

Senior Residential Home Finding Officer

Business Development Executive

Head of Engineering

Customer Relationship Manager

Business Development Manager - Ref: N026

Knowledge Transfer Administrator

Regional Business Development Manager -South

Email Designer

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