Head of crm Work, Jobs in Birmingham, Wmd (with Salaries)

Head of Digital & CRM
Standard Life —Birmingham
- From £110,000 a year
- Part-time
- Hybrid work
- Financial services
- Leadership
- Annual leave
1d
Head of IT
CBW Group Holdings —Redditch
- £60,000 - £65,000 a year
- Full-time
- CRM software
- Oracle
- Computer Science
8d
Head of Business Intelligence
The Fuel Store —Birmingham
- Full-time
- Hybrid work
- Azure
- AI
- Leadership
- Annual leave
- Employee discount
Quick apply
8d
Head of Service Sales
Chubb Fire & Security —Burntwood
- £45,000 - £70,000 a year
- Full-time
- Team management
- In-person
- Leadership
- Employee discount
Quick apply
11d
Customer Relationship Manager
nGeneration —Tipton
- £32,000 a year
- Full-time
- Microsoft Word
- Hospitality
- Writing skills
Quick apply
Head of Sales - Engineering Services
Rubix —Oldbury
- Full-time
- CRM software
- Business development
- Team management
CRM Manager
Mindful Chef —Redditch
- £40,000 - £50,000 a year
- Full-time
- CRM software
- Analysis skills
- Work from home
- Employee discount
Quick apply
19h
Head of Digital Marketing & Performance
LRQA group —Birmingham
- Marketing
- Team management
- Business
Head of E-Commerce & Digital
Newlife the Charity for Disabled Children —Cannock
- Full-time
- Merchandising
- Leadership
- Communication skills
Quick apply
2d
Employment Specialist - Connect To Work
Better Pathways —Birmingham
- £30,000 a year
- Full-time
- Experience working with individuals with disabilities
- Travel
- Mentoring
- Annual leave
- Sick pay
Quick apply
4d
Individual Giving Manager
Royal Shakespeare Company —Stratford-upon-Avon
- Weekend availability
- Project management
- Travel
- Organisational skills
14d
CRM & Data Manager
Wolverhampton Wanderers FC —Wolverhampton
- Full-time
- Hybrid work
- CRM software
- Analysis skills
- Communication skills
8d
Head of Hospitality
Legends Global (Europe) —Coventry
- Hospitality
- Business development
- Organisational skills
- Annual leave
- Employee assistance programme
2d
CRM & Data Assistant (12 Month FTC)
Wolverhampton Wanderers FC —Wolverhampton
- Full-time
- Hybrid work
- CRM software
- Marketing
- Analysis skills
8d
Head of Sales
Equity Energies —Coventry
- Full-time
- Hybrid work
- Business development
- Leadership
- Communication skills
Quick apply
Sales Director
Athena Worksufaces Ltd —Worcester
- £70,000 a year
- Full-time
- Salesforce
- Business development
- Analysis skills
- Annual leave
- Sick pay
Quick apply
2d
Business Administration Manager (Enterprise) - Permanent
Birmingham Museums Trust —Birmingham
- £33,389 a year
- Weekend availability
Head of Digital Marketing
LKQ Corporation —Tamworth
- Full-time
- Social media management
- Annual leave
- Employee assistance programme
Regional Lead - Direct Relationship Management - Midlands
Allica Bank —Birmingham
- Full-time
- Hybrid work
- Customer service
- Business development
- Team management
Business Growth Capital Manager
WMGC —Birmingham
- £66,000 a year
- Hybrid work
- Master's degree
- Business

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Head of Digital & CRM

Standard Life -
Birmingham

Apply Now

Job details

Permanent | Part-time
From £110,000 a year
1 day ago

Benefits

Annual leave
Company pension

Qualifications

Pension
Stakeholder liaison
Customer relationship management
Relationship management
Financial services
Technical roadmaps
Leadership
Multichannel marketing

Full job description

We have an incredible opportunity to join us here at Standard Life as Head of Digital and CRM, part of our Digital & Information Office team within Pensions & Savings.

Job Type: Permanent

Location: Birmingham, London, Telford and Edinburgh. Hybrid working

Flexible working: All roles are open to part-time, job-share and other types of flexibility. We will discuss what is important to you and balancing this with business requirements during the recruitment process. You can read more about flexible working here.

Closing Date: 03/09/26

Salary and benefits: from £110,000 plus an indicative bonus range of 30%-60%, private medical cover, 38 days annual leave, excellent pension, 12x salary life assurance, career breaks, income protection, 3x volunteering days and much more.

Who are we?

We’re Standard Life, a retirement specialist focused entirely on retirement savings and income. We champion the belief that everyone’s journey to and through retirement can be better, and for more than 200 years, we’ve been helping our customers plan and prepare for their financial futures.

Life today is increasingly complicated, uncertain and unpredictable. People move through different careers, face unexpected moments and navigate important choices. We offer our colleagues flexibility, trust and benefits that work for whatever life brings. In return we expect curiosity, connection, accountability and high standards. We make room for what matters - so you can bring your best, every day.

The role

Are you ready to shape the future of customer engagement for one of the UK’s most recognised pensions and savings brands?

As Head of Digital & CRM at Standard Life, you will lead the digital and CRM vision that helps us become the UK’s leading dedicated Pensions & Savings provider. This is a senior, high-impact leadership role within the Digital & Information Office, working at the centre of our customer-led transformation.

Our ambition is to make Standard Life feel more personal, effortless and joined up across the moments that matter. You will shape how we bring together customer insight, CRM, digital journeys, data, decisioning, identity, contact centre, marketing automation and omni-channel service to improve outcomes for customers, advisers, employers and colleagues.

You will define the strategy, own the roadmap, and build the capability needed to deliver connected, data-led and personalised experiences at scale across web, mobile, messaging, voice, adviser, employer and colleague channels.

This is an outward-facing role as much as an internal delivery role. You will help senior stakeholders, governance forums, boards and prospective Workplace clients understand how better digital engagement improves customer outcomes, strengthens retention, supports growth, reduces cost-to-serve and differentiates Standard Life in the market.

You will also lead the evolution from channel-based digital ownership to omni-channel journey ownership, including building a strong Product Owner practice with clear ownership of outcomes, roadmaps, backlogs and value delivery.

The right person will bring strategic vision, commercial judgement and strong delivery leadership. They will be comfortable operating at executive level, inspiring multi-disciplinary teams and turning a compelling vision into a credible, measurable roadmap.

Key Responsibilities:

Own and evolve the digital and CRM strategy for Standard Life, aligned to the Pensions & Savings strategy and focused on customer engagement, retention, growth, service transformation and lower cost-to-serve.
Define and lead the roadmap for connected customer experiences across digital, CRM, voice, messaging, adviser, employer and colleague channels.
Build a strong Product Owner practice with clear journey ownership, disciplined prioritisation, measurable outcomes and effective value delivery.
Work across Customer Office, Proposition, Workplace, Distribution, Operations, Data, Architecture, Engineering, Risk, Compliance and strategic partners to turn business outcomes into deliverable capabilities.
Champion customer data, personalisation, next-best-action, journey orchestration and AI-enabled engagement to improve customer and commercial outcomes.

What are we looking for?

Strategic digital, CRM and product leadership
You will have proven experience leading digital, CRM, customer engagement or product strategy in a complex customer-led organisation, with the ability to translate strategy into a clear, prioritised and measurable roadmap.
Customer and omni-channel mindset
You will understand how to create joined-up, personalised and accessible experiences across digital and assisted channels, using customer insight, data and service design to improve outcomes.
Commercial and outcome focus
You will be able to connect investment decisions to customer value, commercial value, operational efficiency, risk, cost and delivery confidence.
Senior stakeholder influence
You will be a confident storyteller who can simplify complexity, build alignment and sell the value of digital, CRM and omni-channel transformation with executives, boards, governance forums, partners and prospective clients.
Regulated environment and transformation judgement
You will bring sound judgement in balancing innovation with trust, resilience, accessibility, conduct, data privacy and regulatory expectations. Experience in financial services, pensions, savings, insurance, wealth or another regulated sector would be highly valuable.

We want to hire the whole version of you.

We are committed to ensuring that everyone feels accepted and welcome applicants from all backgrounds. If your experience looks different from what we’ve advertised and you believe that you can bring value to the role, we’d love to hear from you.

If you require any adjustments to the recruitment process, please let us know so we can help you to be at your best.

We’re reviewing applications as they come in and may close this role before the closing date, so apply early to avoid missing out.

Find out more about working at Standard Life #LI-GJ1

Guide for Candidates: standardlifeplc.pagetiger.com/guideforcandidates
Find or get answers from our colleagues: www.standardlifeplc.com/careers/talk-to-us

Apply Now

Refine Your Search

head of crm jobs in birmingham, wmd

Head of Digital & CRM

Head of IT

Head of Business Intelligence

Head of Service Sales

Customer Relationship Manager

Head of Sales - Engineering Services

CRM Manager

Head of Digital Marketing & Performance

Head of E-Commerce & Digital

Employment Specialist - Connect To Work

Individual Giving Manager

CRM & Data Manager

Head of Hospitality

CRM & Data Assistant (12 Month FTC)

Head of Sales

Sales Director

Business Administration Manager (Enterprise) - Permanent

Head of Digital Marketing

Regional Lead - Direct Relationship Management - Midlands

Business Growth Capital Manager

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