PURPOSE
We are seeking a Ticket & Hospitality Coordinator to support our home ticket and hospitality programme. Working from within the ECB Finance Department, you will support the Ticket and Hospitality Manager with the administration of all tickets and hospitality requirements for the ECB. This role supports all day-to-day tasks to ensure internal, team, VIP, and partner tickets and hospitality requirements are managed and delivered in a timely manner.
WHO WE ARE
The England and Wales Cricket Board is the national governing body for all cricket in England and Wales, supporting the game at every level – from grassroots to professional.
We believe cricket is a force for good that can have an enduring impact on everyone’s lives and we have an ambitious strategy to inspire a generation to say ‘cricket is a game for me’. It provides great entertainment. It teaches important skills, both physical and social. It can help inclusion and social cohesion, bringing communities together.
The ECB welcomes applications from all backgrounds to ensure we deliver our Inspiring Generations strategy and fulfil our purpose to connect communities and improve lives through cricket.
OUR VALUES
Run on respect. We ensure our game is based on fairness, respect and decency.
Embrace enjoyment. We make sure everyone finds fun in the game.
Build belonging. We actively include so everyone can find a place in the game.
Progress with purpose. We stay open to change to keep the game moving forward.
YOU’LL LOVE THIS JOB IF
You are highly organised and enjoy work which requires a keen attention to detail.
You have a passion for excellence, are energetic, and highly motivated.
You’re a clear and articulate communicator with the ability to deal calmly with high-pressure situations.
You thrive in busy, variable and exciting environments where no two days are alike.
YOU’LL BE DOING
Preparing summary spreadsheets for each venue with details of all tickets and hospitality orders.
Maintaining and managing key internal and external stakeholder relationships. Liaising with individuals at all levels in relevant organisations, dealing with itinerary, match information, dietary requirements, and tickets.
Reconciliation of the Cricket Live ticket sales reports to meet contracted deadlines.
Raising purchase orders and processing invoices promptly to ensure ECB has up-to-date cost information.
Distribution of all company ticket and hospitality requirements for all matches.
Working closely with the CEO Team to develop, implement, and maintain systems and processes to support the VIP ticket and hospitality programme.
Assisting with the planning, preparation, and on-the-day hosting support for match days to ensure a seamless experience for VVIP attendees, including invitations, distribution and coordination of all general admission and hospitality tickets.
Completing post-season reviews, reconciliations and data management to support the wider finance function.
Contributing to additional projects and duties as required. Although not a comprehensive list, this will form the majority of the responsibilities, with additional ad hoc elements being required from time to time.
Please note that this role is office-based and requires you to be in the office a minimum of three days per week.
YOU’LL HAVE
Excellent attention to detail and accuracy.
Strong knowledge of Microsoft office, in particular, Excel (including sorting, formulas and pivot tables etc.)
Ability to organise, effectively prioritise, and work to tight deadlines.
Excellent communication skills and a proactive approach to building and maintaining stakeholder relationships.
Weekend/evening work may be required during the busy cricket season.
The right to work in the UK.
YOU’LL RECEIVE
Competitive salary
Holiday - 25 days a year
Volunteering – 2 days a year
Pension Scheme
Private medical insurance
Employee health cash-back plan
Long-term sickness insurance
Life assurance - a multiple of your annual basic salary
Enhanced family leave and pay
OpenBlend - an innovative coaching and performance management tool
Learning and Development - a range of programmes and initiatives to help you develop and reach your potential
Employee Assistance Programme - 24/7 confidential access to expert services including counselling, wellbeing, and independent legal and financial advice
Cycle 2 Work Scheme
Season ticket loan
Preferential access to tickets to England games
Opportunities to be a part of and be involved in our Employee Resource groups: Women in Cricket Employee Network, Race in Cricket Employee Network, Social Equality in Cricket Employee Network, Cricketability Employee Network (formerly called the Disability in Cricket Employee Network) and LGBTQ+ Community in Cricket Employee Network
