Optimization manager Work, Jobs in Birmingham, Wmd (with Salaries)

Customer Onboarding & Transition Specialist
Focus Group —Birmingham
- £40,000 a year
- Full-time
- Hybrid work
- PMP
- Customer service
- Analysis skills
Quick apply
Sr Assoc, Facilities Repair & Maint
Newell Brands —Lichfield
- Full-time
- Remote
- English
- Continuous improvement
- Travel
Quick apply
Business Administrator
MSX International —Warwick
- Full-time
- Hybrid work
- Microsoft Word
- Microsoft Outlook
- Computer literacy
Quick apply
Divisional Reliability Manager
CBRE —Birmingham
- Full-time
- Analysis skills
- Continuous improvement
- Leadership
- Work from home
Manager, Accounting
Thermo Fisher Scientific —Birmingham
- Full-time
- English
- Analysis skills
- Continuous improvement
1h
Corporate Planning & Management, Global Procurement - EMEA Travel Manager, Vice President, Birmingham
Goldman Sachs —Birmingham
- Full-time
- Communication skills
- Employee assistance programme
Production Team Leader
ZF —Darlaston
- £35,000 a year
- Continuous improvement
- Team management
- Communication skills
Regional Demand Planning Manager
ABB Installációs Készülékek Kft. —Coleshill
- Engineering
- English
- Master's degree
Quick apply
7d
MS365 Platform Manager
National Gas —Warwick
- £74,000 a year
- Full-time
- SharePoint
3d
Quality Team Leader
C & M Global Ltd —Wolverhampton
- From £13 an hour
- Full-time
- Continuous improvement
- Quality control
- In-person
- Free parking
- Employee discount
Quick apply
1d
Marketing Manager
MOOT —Stafford
- £50,000 - £60,000 a month
- Remote
Implementation Specialist - UKI Market
Perk —Birmingham
- Full-time
- Bar
- English
- Communication skills
- Relocation assistance
- Annual leave
9d
Senior Supply Planner - Crockpot, Breville
Newell Brands —Lichfield
- Full-time
- Bachelor's degree
- Continuous improvement
- Travel
Quick apply
Aerospace Aftermarket Account Manager – Rolls-Royce
Parker Hannifin Corporation —Coventry
- Full-time
Customer Manager
JD.COM INTERNATIONAL UK LTD —Coventry
Quick apply
1d
Campaign Manager
MOOT —Stafford
- £40,000 - £50,000 a year
- Hybrid work
- Data analysis skills
- Analysis skills
- Presentation skills
Clinical Education Manager EMEA, Ortho
Align Technology —Birmingham
- Full-time
- English
- Microsoft Office
- Project management
- Employee discount
Quick apply
CRM AI Enablement Manager
Ingersoll Rand —Redditch
- Hybrid work
- CRM software
- Engineering
- Analysis skills
- Employee assistance programme
Audit Analyst
TELESOFT LLC DBA CALERO —Cannock
- £28,666.64 a year
- Writing skills
- Bachelor's degree
- Accounting
Quick apply
13h
Junior Development Chemist
Instarmac Group plc. —Tamworth
- Full-time
- Continuous improvement
- Annual leave
- Employee assistance programme

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Customer Onboarding & Transition Specialist

Focus Group -
Birmingham

Quick apply

Job details

Full-time
£40,000 a year

Qualifications

Technical project or programme management experience
ITIL Certification
Driving Licence
Stakeholder collaboration
PMP
Customer service
Internal department liaison
Sonicwall
Analysis skills
Quality assurance
IT project management
Customer relationship management
Relationship management
ServiceNow
Customer interaction
Multidisciplinary collaboration
Document management systems
Project management experience
Communication skills
Time management
PRINCE2 Certification

Full job description

Customer Onboarding & Transition Specialist

Hybrid Working ideally from Shoreham-by-Sea Head Office

Potential to work from other offices: Exeter/Birmingham/Manchester

Some UK-wide customer travel expected

Salary £40,000 + Benefits

Own the journey that sets customers up for success

The first 90 days of a customer relationship are critical. We're looking for someone who can orchestrate seamless transitions for businesses moving their IT Managed Services to Focus Group – combining technical knowledge, project coordination, and genuine customer focus to ensure every onboarding is exceptional.

What you'll actually do

You'll be the person responsible for taking new customers from signed contract to fully integrated, confident service users. This isn't just project management or technical delivery – it's complete ownership of customer success during the most critical phase of their journey with us.

You'll lead end-to-end transitions from incumbent providers, building comprehensive onboarding plans, conducting project meetings (including onsite visits when needed), and ensuring every department plays their part at exactly the right time. You'll work directly with customers throughout the transition and their first 90 days, spotting risks early, facilitating their move to our portal and systems, and making sure any gaps identified by our support team get resolved quickly.

This role combines technical understanding with customer relationship management. You'll conduct documentation checks, work with engineers on technical onboarding components, define customer processes like joiner/leaver procedures and device build standards, and capture everything from renewal dates to automation opportunities. You'll also support discoveries during the later sales stages, helping set realistic expectations before transitions even begin.

When risks emerge during onboarding, you'll work with customers and sales teams to discuss them openly. When you spot upsell opportunities, you'll flag them to the right people. And throughout it all, you'll contribute to improving how we onboard customers across the board.

What you'll bring

You'll need:

Proven experience in IT Project Management, Technical Delivery, Service Desk Leadership, or Customer Success roles
Strong technical background with solid knowledge of M365, Azure, networking, and related technologies
Excellent written and verbal communication skills – you can explain technical concepts to non-technical stakeholders
Exceptional attention to detail and quality assurance capabilities
Strong analytical skills for identifying risks, opportunities, and process improvements
Full valid UK driving licence (for customer site visits)
Ability to manage and prioritize complex workloads based on competing customer requirements
Excellent time management with a punctual, responsible approach
Ability to work independently whilst maintaining collaborative relationships across departments
Genuine desire to expand your technical knowledge and customer service skills
Experience with documentation systems and process development

We'd love if you also have:

Relevant vendor certifications from Microsoft, Meraki, SonicWall, Aruba, or Cisco
Active Microsoft certifications such as AZ-305, MS-100, or MS-101
Experience with RMM, PSA, or managed service tools like Datto RMM, ServiceNow, IT Glue, or Rewst
ITIL Foundation or similar service management qualification
Project Management qualification such as Prince2 or PMP
Experience with automation platforms and workflow optimization

Where this could take you

This role opens clear progression paths into Service Delivery Management, Team Lead/Manager positions, Senior Project Management, Programme Management, or Technical Pre-Sales Consulting. We invest in people who get onboarding right – it's where lasting customer relationships begin.

About Focus Group

We're a UK-based managed service provider and Microsoft technology partner with around 1,300 colleagues, backed by HG Capital. We're growing rapidly, which means we're onboarding new customers regularly – and doing it exceptionally well matters enormously to our reputation and retention.

You'll join an operations function that values both technical competence and customer relationship skills, working closely with Technical Delivery, Service Operations, Sales, and Automation teams to deliver transitions that customers genuinely appreciate.

Ready to apply?

If you're someone who combines technical knowledge with project coordination skills and genuinely cares about customer success, we'd love to hear from you. Send us your CV along with a brief note about why this role interests you.

Quick apply

Refine Your Search

optimization manager jobs in birmingham, wmd

Customer Onboarding & Transition Specialist

Sr Assoc, Facilities Repair & Maint

Business Administrator

Divisional Reliability Manager

Manager, Accounting

Corporate Planning & Management, Global Procurement - EMEA Travel Manager, Vice President, Birmingham

Production Team Leader

Regional Demand Planning Manager

MS365 Platform Manager

Quality Team Leader

Marketing Manager

Implementation Specialist - UKI Market

Senior Supply Planner - Crockpot, Breville

Aerospace Aftermarket Account Manager – Rolls-Royce

Customer Manager

Campaign Manager

Clinical Education Manager EMEA, Ortho

CRM AI Enablement Manager

Audit Analyst

Junior Development Chemist

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