Problem solver Work, Jobs in Birmingham, Wmd (with Salaries)

Customer Service Advisor – Control Tower
The AA —Oldbury
- £26,750 a year
- Full-time
- Customer service
- Communication skills
- Annual leave
- Employee assistance programme
2d
Kitchen & Bedroom Surveyor
Wren —Solihull
- £29,000 - £37,000 a year
- Weekend availability
- CAD
- Driving
- Computer skills
- Employee discount
Quick apply
Business Acceptance Analyst
Gateley —Birmingham
- Organisational skills
- Communication skills
- Annual leave
- Employee assistance programme
Sales Development Representative
OneAdvanced —Birmingham
- Sales
- IT
- Employee assistance programme
- Bereavement leave
Business Analyst
Trowers & Hamlins LLP —Birmingham
- Full-time
- Agile
- Communication skills
8d
VodafoneThree - Onsite Advisor - Central Birmingham
Vodafone —Birmingham
- £30,384 a year
- Full-time
- Customer service
- Administrative experience
- In-person
- Employee discount
9d
Customer Experience Improvement Specialist
West Midlands Combined Authority —Birmingham
- £39,188 - £44,182 a year
- Part-time
- Presentation skills
- AI
- Annual leave
- Employee discount
Grounds Maintenance Contract Manager
Ground Control —Birmingham
- Full-time
- Hybrid work
- Contracts
- Annual leave
- Life insurance
Quick apply
6d
Customer Care Agent (Hybrid)
Perk —Birmingham
- Weekend availability
- Hybrid work
- Bar
- Customer service
- English
- Relocation assistance
- Annual leave
Shift Operations Manager
TJX Europe —Walsall
- Weekends only
- Employee discount
Digital Business Analyst (Full-Time)
Inspired Thinking Group (ITG) —Birmingham
- Full-time
- Hybrid work
- APIs
- Agile
- Employee assistance programme
- Employee discount
Quick apply
Area Programme and Development Manager (Solihull)
Warwickshire Community and Voluntary Action —Solihull
- £44,088 a year
- Part-time
- Hybrid work
- Travel
- Leadership
- Communication skills
- Employee assistance programme
Quick apply
6d
Full-time Customer Service Sports Advisor
Decathlon UK —Wednesbury
- Part-time
- Communication skills
- Profit sharing
- Employee discount
Manager of Dedicated Implementations - EMEA
Ashby —Birmingham
- £90,000 - £120,000 a year
- Full-time
- Remote
- Project management
- Travel
- Leadership
- Annual leave
Solutions Architect
Convergence Group —Solihull
- £65,000 - £88,000 a year
- Full-time
- Hybrid work
- Sales
- Computer networking
- Communication skills
Quick apply
14d
Wordpress Developer
Red Box Web Design —Stafford
- £25,000 - £30,000 a year
- Full-time
- Hybrid work
- Management
- JavaScript
- Communication skills
- Work from home
- Flexible schedule
Quick apply
3h
Project Coordinator
Amob Machinery Limited —Coventry
- £22,500 - £27,000 a year
- Full-time
- Customer service
- Travel
- IT
- Free parking
Quick apply
13d
Digital Project Manager
AtkinsRéalis —Birmingham
- Full-time
- Hybrid work
- Team management
- Organisational skills
- Communication skills
Customer Experience Advisor
Perk —Birmingham
- Weekend availability
- Hybrid work
- Bar
- Customer service
- English
- Relocation assistance
- Annual leave
Pest Technician - 6 month FTC
Ecolab Inc. —Birmingham
- Up to £27,270 a year
- Overtime
- Communication skills

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Customer Service Advisor – Control Tower

The AA -
Oldbury

Apply Now

Job details

Full-time
£26,750 a year
2 days ago

Benefits

Annual leave
Company pension
Employee assistance programme
Employee discount
Car scheme

Qualifications

Customer service
Communication skills

Full job description

This is the job

Job Title: Control Tower - Customer Service Advisor

Location: Oldbury (Office Based)

Salary: £26,750 plus bonus potential up to £2k p/y post probation

Contract: Full time – permanent

Hours: 40 hours per week.

Shift Pattern: Rotating shift pattern covering 365 days of the year shifts between 7am-9pm.

Start Date: 20th July 2026 (Please note - if you do have holiday within the first 5 weeks of the start date, your application may not be progressed)

Interviews: 22nd June - 2nd July 2026

Are you looking to excel in your career and work for the biggest name in the automotive industry?

We’re recruiting for Control Tower Customer Service Advisors to support our roadside heroes in rescuing the public during times they need us most.

You’ll be working in a fast paced, friendly environment where you’ll be taking and making around 100 calls a day, ranging from updating customers throughout their breakdown journey, to managing patrols efficiently, to ensuring the welfare of our patrols on shift.

As you can understand, some calls you answer could involve complexities or vulnerable, distressed or dissatisfied customers, so our in-depth 3 week training period will ensure you’re confident to provide the best solution to every customer, every time.

If you’re good at what you do, you can work anywhere! If you’re the best at what you do, you work at The AA!

What will I be doing?

Supporting our customers in a high-volume contact centre via telephone through their breakdown journey. You’ll be actively listening and providing guidance with your warm and reassuring tone.
Showing our customers, they’re valued by understanding their situation, keeping the conversation constructive
Working with internal and external colleagues, as well as third-party suppliers to deliver an excellent service to our customers
Using problem-solving and great communication skills to offer the best customer service to our breakdown customers
Maintaining composure whilst reassuring customers, providing safety advice and promptly sending support
Retaining high volumes of call information whilst updating multiple IT systems accurately and swiftly

We’re looking for someone to become:

A guardian: you’ll be supportive with the ability to remain warm and kind, even in the face of conflict
A champion: you’ll make our customers feel respected and valued
A problem solver: you’ll understand incoming information and make logical decisions quickly and efficiently
A self-starter: you’ll be proactive taking pride and ownership in your work while working towards targets
A composed operator: you’ll cope well in pressurised situations, maintaining resilience whilst managing setbacks effectively
A multitasker: you’ll be able to retain and sort incoming information accurately and swiftly

Additional information

What's in it for me?

We’re always looking to recognise and reward our employees for the work they do. As a valued member of The AA team, you’ll have access to a range of benefits including:

23 days annual leave plus bank holidays
Opportunity to earn up to £2000 in incentives in your first year
Worksave pension scheme with up to 7% employer contribution
Free AA breakdown membership from Day 1 plus 50% discount for family and friends
Discounts on AA products including car and home insurance
Employee discount scheme that gives you access to a car salary sacrifice scheme plus great discounts on healthcare, shopping, holidays and more
Company funded life assurance
Diverse learning and development opportunities to support you to progress in your career
Dedicated Employee Assistance Programme and a 24/7 remote GP service for you and your family

Plus, so much more!

We’re an equal opportunities employer and welcome applications from everyone. The AA values diversity and the difference this brings to our culture and our customers. We actively seek people from diverse backgrounds to join us and become part of an inclusive company where you can be yourself, be empowered to be your best and feel like you truly belong. We have five communities to bring together people with shared characteristics and backgrounds and drive positive change.

The Recruitment Process

Your application

We believe that you can be a great fit for this job based on your behaviours and natural abilities. Once you apply, you’ll receive a series of games to help us get to know you.

Your interview

If you fit the behavioural profile to thrive within the role and environment, you will then be invited to attend a final stage interview which lasts approximately 60mins. You’ll meet with our friendly interviewers for a competency-based interview that contains a role play.

Onboarding

Once we’ve made you an offer and completed your pre-employment checks, you’ll receive your contract.

Training and going live on the phones!

Training will be conducted by our expert Academy team for up to 3 weeks followed by a period in our Grad Bay to get you fully confident in your role before joining your team.

Apply Now

Refine Your Search

problem solver jobs in birmingham, wmd

Customer Service Advisor – Control Tower

Kitchen & Bedroom Surveyor

Business Acceptance Analyst

Sales Development Representative

Business Analyst

VodafoneThree - Onsite Advisor - Central Birmingham

Customer Experience Improvement Specialist

Grounds Maintenance Contract Manager

Customer Care Agent (Hybrid)

Shift Operations Manager

Digital Business Analyst (Full-Time)

Area Programme and Development Manager (Solihull)

Full-time Customer Service Sports Advisor

Manager of Dedicated Implementations - EMEA

Solutions Architect

Wordpress Developer

Project Coordinator

Digital Project Manager

Customer Experience Advisor

Pest Technician - 6 month FTC

I want to receive the latest job alerts for problem solver in birmingham, wmd

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