product support Work, Jobs in birmingham, wmd (with Salaries)

Client Support Specialist
Barclays —Birmingham
- Monday to Friday
- Customer service
- Administrative experience
- Communication skills
5d
Travel Consultant
Trailfinders —Birmingham
- £44,000 - £49,000 a year
- Sales
Helpdesk Coordinator - FTC 12 months
WORD360 Language Services —Birmingham
- £25,000 a year
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Annual leave
- Gym membership
Sales Assistant - UNIQLO Bullring
Fast Retailing —Birmingham
- From £13.45 an hour
- Weekend availability
- Customer service
- Employee discount
UAT Analyst
Contechs Consulting Limited —Solihull
- Up to £37.04 an hour
1d
CSC Co-ordinator
M Group —Birmingham
- Computer literacy
- Microsoft Office
- Annual leave
- Employee assistance programme
Postperson with Driving
Royal Mail Group —Birmingham
- Part-time
- Employee discount
5d
Customer Support Representative
Skirting World —Birmingham
- £25,350 a year
- Full-time
- Carpentry
- Microsoft Word
- Microsoft Outlook
Quick apply
12d
Stock Assistant
Aldi —Balsall Common
- £13.12 an hour
- Customer service
- Annual leave
- Employee assistance programme
Membership Support (Candidate & Enrolment)
RICS —Birmingham
- Hybrid work
- Customer service
- Communication skills
- Annual leave
1d
Product Owner
Flooid —Birmingham
- £65,000 - £70,000 a year
- Full-time
- Hybrid work
- Hospitality
- Travel
- Software development
- Sick pay
Quick apply
7d
Customer Support Technician (Industrial Products)
Centre Tank Services Ltd —Minworth
- £28,000 - £31,000 a year
- Full-time
- Customer service
- In-person
- Communication skills
- Free parking
- Annual leave
Quick apply
22h
Clinical Support Specialist
Steris —Birmingham
- Full-time
- Sales
- Contracts
- In-person
Quick apply
Software Commercial Support
SCC —Birmingham
- £35,000 a year
- Monday to Friday
- Hybrid work
- Microsoft Excel
- Microsoft Outlook
- IT
7d
Store Assistant
Aldi —Balsall Common
- £13.50 - £14.47 an hour
- Day shift
- Customer service
- Annual leave
Customer Assistant - Replenishment
Morrisons —Birmingham
- Employee discount
Quick apply
Retail Assistant (Fitting Consultant)
Bravissimo —Birmingham
- £12.71 - £12.90 an hour
- Weekend availability
- Employee discount
Quick apply
2d
Sales Associate
Sunglass Hut —Birmingham
7d
Purchaser
Armac Martin —Birmingham
- £33,000 - £36,000 a year
- Full-time
- In-person
- Communication skills
- Negotiation
- Free parking
- Employee discount
Quick apply
7d
Production Controller
Rolls-Royce —Solihull
- Full-time
- Communication skills
- Annual leave
- Employee assistance programme
12d

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Client Support Specialist

Barclays -
Birmingham

Apply Now

Job details

Permanent
5 days ago

Qualifications

Customer service
Administrative experience
Communication skills
Banking

Full job description

Date live: 29/05/2026

Business Area: Corporate Digital Banking

Area of Expertise: Banking Operations

Contract: Permanent

Reference Code: JR-0000029248

Join us as a Client Support Specialist where you will be delivering exceptional customer service whilst resolving complex customer needs or request. This role is 100% telephony-based, focusing on communication via phone.

It is a Monday – Friday position, working shifts ranging between 8am – 7pm.

To be successful as a Client Specialist Support you should have experience with:

Excellent Customer Service skills.
Good communication skills.
Problem Solving.

Some other highly valued skills may include:

Previous knowledge/experience within telephony background.
Ability to adapt to change.
Ability to manage multiple customer inquiries, tasks, and priorities.

You may be assessed on the key critical skills relevant for success in role, such as risk and controls, change and transformation, business acumen strategic thinking and digital and technology, as well as job-specific technical skills.

This role is based in Birmingham.

Purpose of the role

To provide exceptional customer service while resolving more complex customer needs/requests.

Accountabilities

Provision of customer service through various communication channels including chat, email and phone.
Execution of customer service requirements to resolve more complex, specific customer needs, and give a unique, personalised resolution for each case.
Collaboration with teams across the bank to align and integrate customer care processes.
Identification of areas for improvement to provide recommendations for change in customer care processes and provide feedback and coaching for colleagues on these highlighted areas.
Development and implementation of customer care procedures and controls to mitigate risks and maintain efficient operations.
Resolution of specific customer inquiries and issues related to the bank’s products and service, including account balances, transactions and payments.
Development and execution of reports and presentations on customer care performance and communicate findings to internal senior stakeholders.
Identification of industry trends and developments to implement best practice to improve customer care efficiency and effectiveness.

Analyst Expectations

To meet the needs of stakeholders/ customers through specialist advice and support
Perform prescribed activities in a timely manner and to a high standard which will impact both the role itself and surrounding roles.
Likely to have responsibility for specific processes within a team
They may lead and supervise a team, guiding and supporting professional development, allocating work requirements and coordinating team resources. They supervise a team, allocate work requirements and coordinate team resources.
If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L – Listen and be authentic, E – Energise and inspire, A – Align across the enterprise, D – Develop others.
OR for an individual contributor, they manage own workload, take responsibility for the implementation of systems and processes within own work area and participate on projects broader than direct team.
Execute work requirements as identified in processes and procedures, collaborating with and impacting on the work of closely related teams.
Check work of colleagues within team to meet internal and stakeholder requirements.
Provide specialist advice and support pertaining to own work area.
Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to. Deliver your work and areas of responsibility in line with relevant rules, regulation and codes of conduct.
Maintain and continually build an understanding of how all teams in area contribute to the objectives of the broader sub-function, delivering impact on the work of collaborating teams.
Continually develop awareness of the underlying principles and concepts on which the work within the area of responsibility is based, building upon administrative / operational expertise.
Make judgements based on practise and previous experience.
Assess the validity and applicability of previous or similar experiences and evaluate options under circumstances that are not covered by procedures.
Communicate sensitive or difficult information to customers in areas related specifically to customer advice or day to day administrative requirements.
Build relationships with stakeholders/ customers to identify and address their needs.

All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship – our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset – to Empower, Challenge and Drive – the operating manual for how we behave.

Apply Now

Refine Your Search

product support jobs in birmingham, wmd

Client Support Specialist

Travel Consultant

Helpdesk Coordinator - FTC 12 months

Sales Assistant - UNIQLO Bullring

UAT Analyst

CSC Co-ordinator

Postperson with Driving

Customer Support Representative

Stock Assistant

Membership Support (Candidate & Enrolment)

Product Owner

Customer Support Technician (Industrial Products)

Clinical Support Specialist

Software Commercial Support

Store Assistant

Customer Assistant - Replenishment

Retail Assistant (Fitting Consultant)

Sales Associate

Purchaser

Production Controller

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