Public policy consultant Work, Jobs in Birmingham, Wmd (with Salaries)

Customer Service Consultant
HSBC Global Services Limited —Birmingham
- From £26,000 a year
- Full-time
- Customer service
- Communication skills
- Employee discount
10d
HR Policy Consultant
Civic Recruitment Limited —Dudley
- Hybrid work
- Human resources
Quick apply
Policy and Public Affairs Manager
Newlife the Charity for Disabled Children —Cannock
- £42,000 - £45,000 a year
- Full-time
- No degree
- Travel
- Leadership
Quick apply
5d
Graduate or Assistant Project Manager
AtkinsRéalis —Birmingham
- Full-time
- Hybrid work
- Project management
- Organisational skills
- Communication skills
2d
High Growth Consultant
WMGC —Coventry
- £71,000 a year
- Hybrid work
- Business
- Leadership
Impact Manager
Invictus Games Birmingham 2027 —Birmingham
- £43,000 - £45,000 a year
- Full-time
- Hybrid work
- Management
- Supervising experience
- Project management
- Annual leave
Quick apply
Assistant Environmental Advisor - Environmental Services (Birmingham, UK)
Burns & McDonnell —Birmingham
- Full-time
- Engineering
- Bachelor's degree
- Travel
GIS Technician
Kier Group —Birmingham
- £27,000 - £29,000 a year
- Full-time
- Microsoft Office
- SQL
- IT
- Flexible schedule
Consultant Social Worker - Nuneaton
Warwickshire County Council —Nuneaton
- £48,226 - £50,269 a year
- Part-time
- Hybrid work
- English
- Supervising experience
- Annual leave
- Employee discount
2d
Head of Capital Projects
Aston University —Birmingham
- £58,225 - £87,971 a year
- Full-time
- Hybrid work
- University
- Annual leave
Talent & Reward Partner
LGPS Central —Monmore Green
- Full-time
- Hybrid work
- Analysis skills
- Continuous improvement
- Financial services
- Annual leave
- Employee assistance programme
Quick apply
Principal Consultant - Future of Mobility
WSP —Birmingham
- Part-time
- Hybrid work
- Analysis skills
- Presentation skills
- Travel
- Flexitime
- Work from home
Research Fellow (Mental Health Mission MTC - Psychosis) - School of Psychology - 107564 - Grade 7
University of Birmingham —Birmingham
- £38,784 a year
- Full-time
- Doctoral degree
- Project management
- University
3d
Health and Safety Consultant
D7 —Birmingham
- Up to £60,000 a year
- Full-time
- Hybrid work
- Electrical experience
- Construction
- Annual leave
Quick apply
3d
Consultant Town Planner
AECOM —Birmingham
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
11d
Associate
Ridge & Partners LLP —Birmingham
- Full-time
- Business development
- Project management
- Presentation skills
10d
Senior Geoenvironmental Consultant
Pell Frischmann —Birmingham
- Full-time
- Hybrid work
- Analysis skills
- Organisational skills
- Communication skills
Associate Town Planner
Fisher German —Birmingham
- Part-time
- Hybrid work
- Microsoft Office
- IT
- Employee assistance programme
Project Manager
AtkinsRéalis —Birmingham
- Full-time
- Hybrid work
- Project management
2d
Senior Performance Manager
Gambling Commission —Birmingham
- £50,000 a year
- Full-time
- Presentation skills
- Annual leave
5d

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public policy consultant jobs near birmingham, wmd

Customer Service Consultant

HSBC Global Services Limited -
Birmingham

Apply Now

Job details

Full-time
From £26,000 a year
10 days ago

Benefits

Company pension
Private medical insurance
Employee discount

Qualifications

Customer service
Communication skills

Full job description

What you'll do

The role of a Customer Service Consultant is to provide an outstanding service we can all be proud of, educating our customers to enable them to use our digital platforms, giving them a choice of how they wish to bank with us. Our Customer Service Consultants actively raise fraud awareness protecting our customers and will identify and support those who are in potentially vulnerable situations or have more complex needs ensuring financial inclusion for all.

We are looking for people who are passionate about delivering an outstanding customer experience, people who are ambitious and have a helpful personality. Previous Customer Service experience is helpful but is not essential. what we are really interested in is someone who can hold a conversation and who has a genuine passion for going above and beyond for customers – everything else we can teach you!

At HSBC we are passionate about coaching and developing our people, you will have access to our learning platform and the opportunity to develop yourself and your career further.

Within this role you will:

Play a pivotal role within our Branch Customer Service Team by being the first point of contact for our customers, take ownership of their individual needs and deliver an exceptional customer experience.
Play an integral part in customer education around HSBC digital services and fraud awareness.
Identify customers who are in vulnerable situations and determine the best way we can support them.
Help our customers with more complex banking needs to ensure they feel supported in their choices.

What do I need to be successful?

Demonstrate excellent communication skills enabling you to engage in effective conversations, build strong connections and show empathy to our customers.
The ability to take ownership of customer enquiries through to resolution, you will pride yourself on delivering a customer experience that exceeds expectations, delivering a personalised, friendly & efficient service.
Be resilient to a continuous changing environment.

When & Where you'll work

Our Full-Time roles are 35 hours per week between the hours of Monday to Friday 09:00-17:00 and Saturday 09:00-13:30. (Not all our branches are open on a Saturday) This is a full time position that requires you to work 35 hours per week. Please note if you are on a student visa that does not allow you to work 35 hours per week, unfortunately, we will not be able to progress your application. There may be times when we may ask you to support other local branches within a reasonable distance to you with any additional costs reimbursed in line with HSBC Expenses Policy.

Your Training

You’ll receive full training in-branch to get you up to speed with the specifics of your job role, the systems you will use, as well as the products and services that HSBC offer. Our Customer Service Consultant training course is 9 days in total split over 3 weeks.

As our training is important, we require you to attend the whole course therefore you will be unable to take holidays during your training period.

What You’ll Get!

We offer an attractive starting salary of £26,000 based on 35 hours per week, plus an annual discretionary performance bonus.

You will also receive:

Over six weeks’ holiday. This includes bank and public holidays with the option to buy more.
Perks at Work Benefit where you will be able to access to 30,000+ national & local employee discounts.
A market-leading employer Pension contribution
BUPA Healthcare
Life Assurance, equivalent to four times your annual salary
Access to a flexible benefits platform offering upgrades to Health Club Memberships, Retail Voucher Cards, Car Breakdown Cover and more.
Sharesave schemes – a monthly savings plan linked to an option to buy shares in HSBC at a discounted rate.

Being open to different points of view is important for our business and the communities we serve. At HSBC, we’re dedicated to creating diverse and inclusive workplaces - no matter their gender, ethnicity, disability, religion, sexual orientation, or age. We are committed to removing barriers and ensuring careers at HSBC are inclusive and accessible for everyone to be at their best. We take pride in being a Disability Confident Leader and will offer an interview to people with disabilities, long term conditions or neurodivergent candidates who meet the minimum criteria for the role.

If you have a need that requires accommodations or changes during the recruitment process, please get in touch with our Recruitment Helpdesk:

Email: [email protected]

Telephone: +44 207 832 8500

Apply Now

Refine Your Search

public policy consultant jobs in birmingham, wmd

Customer Service Consultant

HR Policy Consultant

Policy and Public Affairs Manager

Graduate or Assistant Project Manager

High Growth Consultant

Impact Manager

Assistant Environmental Advisor - Environmental Services (Birmingham, UK)

GIS Technician

Consultant Social Worker - Nuneaton

Head of Capital Projects

Talent & Reward Partner

Principal Consultant - Future of Mobility

Research Fellow (Mental Health Mission MTC - Psychosis) - School of Psychology - 107564 - Grade 7

Health and Safety Consultant

Consultant Town Planner

Associate

Senior Geoenvironmental Consultant

Associate Town Planner

Project Manager

Senior Performance Manager

I want to receive the latest job alerts for public policy consultant in birmingham, wmd

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