Recovery agent Work, Jobs in Birmingham, Wmd (with Salaries)

Claims Specialist Agent
RAC —Walsall
- Remote
- Automotive diagnostics
3d
R & B Assistant
Walsall Council —Walsall
- £31,537 - £34,434 a year
- Full-time
- Computer literacy
- English
- Flexitime
Early Collections Agent
Calor Gas Ltd —Warwick
- Up to £28,000 a year
- Continuous improvement
- Communication skills
- Annual leave
- Employee discount
Paralegal - Property Coverage & Liability (Complex)
DAC Beachcroft —Birmingham
- Contracts
Quick apply
Sub Agent
Balfour Beatty Vinci —Birmingham
- Full-time
- Management
- Schematics
- Engineering
- Free parking
Income and Recovery Officer
Civic Recruitment Limited —Wolverhampton
- Full-time
- Continuous improvement
- Data entry
- Organisational skills
Quick apply
Homelessness officer
Redditch Borough Council —Redditch
- £32,061 - £40,777 a year
- Call to connect
- Customer service
- Employee assistance programme
- Employee discount
Associate Surveyor - Asset Experience Associate
JLL —Birmingham
- Sales
- Contracts
- Budgeting
Credit Control Manager (Client Finance - Birmingham)
BNP Paribas —Birmingham
- Full-time
- Team management
- Leadership
- Communication skills
- Annual leave
- Employee discount
11d
Real Time Analyst
Culligan UK limited —Wolverhampton
- £28,000 - £35,000 a year
- Full-time
- Analysis skills
- Bachelor's degree
- Continuous improvement
- Employee assistance programme
- Sick pay
Quick apply
Associate Surveyor - Asset Experience Associate
NAA-Jones Lang LaSalle Resources —Birmingham
- Full-time
- Sales
- Contracts
- Budgeting
Quick apply
Data Engineer Level I
Department for Work and Pensions —Birmingham
- £38,772 - £39,621 a year
- Overtime
- Hybrid work
- Presentation skills
- Annual leave
- Employee assistance programme
11d
Director of Go-to-Market Engineering (Revenue Operations)
Perk —Birmingham
- Full-time
- Master's degree
- AI
- Relocation assistance
1d
Legal Director - Head of Residential Conveyancing
Higgs LLP —Brierley Hill
- Business development
- Team management
- Budgeting
Quick apply
Residential Property Lawyer
Mallory Pryce —Wolverhampton
- Hybrid work
- Continuous improvement
- Mentoring
- Training & development
Quick apply
Forward Deployed AI Engineer
gravity9 —Birmingham
- Full-time
- Remote
- Master's degree
- Bachelor's degree
- Product management
Quick apply

More jobs to discover

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R & B Assistant
Walsall Council —Walsall
The post holder will be required to communicate verbally with customers and provide advice and/or information in accurate spoken English.
£31,537 - £34,434 a year
Marketing and Communications Apprenticeship
SCCU Group —Wolverhampton
Future Prospects: This apprenticeship provides an excellent opportunity to develop practical skills and experience in marketing, social media, digital content…
£8 an hour
4d

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Claims Specialist Agent

RAC -
Walsall

Apply Now

Job details

Permanent
3 days ago

Benefits

Company pension
Car scheme

Qualifications

Technical troubleshooting
Customer service call handling
Customer support
Customer interaction
Fault diagnosis and repair
Automotive diagnostics
Remote diagnostics
Help desk

Full job description

About The Role

Claim Specialist Agent

Location: Group Contact Centre
Hours: 06:00 - 23:30, 7 days a week, 364 days a year (shift based)
Reporting To: Remote Solutions Operations Lead

Join the RAC as a Claim Specialist Agent and use your vehicle knowledge to help members find the right solution when they need us most.

As a Claim Specialist Agent, you'll be the first point of technical support for members experiencing a breakdown. Using your diagnostic skills, automotive knowledge, and sound judgement, you'll assess issues remotely and decide the best course of action, whether that's resolving the problem over the phone, arranging assistance, or dispatching a patrol.

No two calls are the same. You'll combine technical expertise with great customer service to deliver the right outcome quickly, safely, and efficiently.

What You'll Do

Assess vehicle issues using diagnostic questioning and customer-provided information.
Identify the most appropriate solution without physically inspecting the vehicle.
Support members with remote troubleshooting and self-help guidance where possible.
Arrange the right level of assistance, including third-party support, patrol attendance, or recovery services.
Take ownership of cases from first contact through to resolution.
Maintain accurate records and work within quality and compliance standards.
Work closely with internal teams and partners to achieve the best member outcome.

What You'll Need

Strong vehicle knowledge and the ability to assess fault symptoms across a range of vehicle systems.
Confidence making decisions using information gathered remotely.
Strong problem-solving skills and sound judgement.
The ability to explain technical information clearly and simply.
A professional, empathetic approach with excellent customer service skills.

Experience in automotive, roadside assistance, vehicle diagnostics, technical support, or contact centre environments would be advantageous.

In return, you'll receive comprehensive training, ongoing coaching, clear career development opportunities, and access to a competitive bonus scheme with uncapped earning potential.

Why you'll love working for us

Share in our success - All our employees are awarded shares, at no cost, so their share is in the success of growing our business
Free RAC Ultimate breakdown cover - From your very first day
Car salary sacrifice scheme - Includes electric vehicle options (after 12 months) to help you save on tax
Pension & life cover - Up to 6.5% matched pension contributions and life cover up to 4x your salary (10x with flex benefits)
Wellbeing support - 24/7 confidential support helpline for you and your family
Exclusive discounts - Save on tools, tech, holidays and more through our Orange Savings portal

Why RAC?

For more than 128 years, we’ve been keeping drivers moving, and today we’re trusted by over 15 million members. We’re also trusted by our people, with a 4.5-star Glassdoor rating showing that RAC is a place where support, ambition, and opportunity go hand in hand.

We welcome people from every background, value every voice, and back your growth every step of the way. At the RAC, you can bring your full self to work and we’ll be with you every step of the way to help you grow and develop your career.

Apply Now

Refine Your Search

recovery agent jobs in birmingham, wmd

Claims Specialist Agent

R & B Assistant

Early Collections Agent

Paralegal - Property Coverage & Liability (Complex)

Sub Agent

Income and Recovery Officer

Homelessness officer

Associate Surveyor - Asset Experience Associate

Credit Control Manager (Client Finance - Birmingham)

Real Time Analyst

Associate Surveyor - Asset Experience Associate

Data Engineer Level I

Director of Go-to-Market Engineering (Revenue Operations)

Legal Director - Head of Residential Conveyancing

Residential Property Lawyer

Forward Deployed AI Engineer

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